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Customer service, organization and time management, effective communic

Location:
Oakville, ON, Canada
Posted:
March 12, 2024

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Resume:

GRACE AHMODU

**** ***** ****

Oakville, ON

L*H 3Z9

1-306-***-****

E-mail:ad4avt@r.postjobfree.com

SKILLS AND ABILITIES

Good working knowledge of Microsoft Word, Microsoft Excel

Good communication skills

Good team player

Ability to identify and solve problems.

Ability to cope under pressure and meet targets.

Punctual and reliable

Keen to learn.

EDUCATION

UNIVERSITY OF GUELPH

MBA (Hospitality and Tourism Management) May 2022 – July 2024 (Ongoing)

LIAISON COLLEGE, OAKVILLE

Advance Diploma in Culinary Art Sept. 2019 – Dec. 2019

Basic Culinary Art Program May 2019 – Aug 2019

Food Handler Training Course

Halton Region

Health Department and Communicable Disease November 2018

Book-Keeping for Small Business

SIAST Jan - April 2012

Prince Albert, SK. Canada

Sage Line 50 V 12

Pitman Training Dublin August 2009

Ireland

B.Sc. in Business Admin (Canadian Equivalent Obtained)

University of Maiduguri 1994 - 1998

Nigeria

WORK EXPERIENCE

Cook (Retirement Home) Dec. 2019 to May 2022

The Village of Tansley Woods

4100, Upper Middle Road

Burlington, Ontario

Prep cooking and cutting fruits

Washing inserts/pots etc in the dishing washing room and stacking them on the shelves

Portioning food for Dietary Aides to serve residents.

Cleaning/Tidying up all workstations in the kitchen

Sweeping and mopping the kitchen

Warehouse Associate

AppleOne Employment Agency Oakville – ALSCO

700 Dorval Drive Suite 606

Oakville

July 23rd to August 2nd, 2019

Feeding linens (bedsheets, pillowcases, handkerchiefs, napkins, aprons etc) onto the machine for ironing

Counting towels hand towels and bagging them

Companion Caregiver

Home Instead Senior Care

461 B4 North Service Road West

Oakville, ON

L6M 2V5

January 2019 to January 2020

Supervision 1:1 (In Long Term Care Home or Retirement Residence)

Trying to find out about the client’s background/work which helps in care and companionship.

Watch interactions with other residents and watch for triggers that may upset the client.

Assist the client by directing and giving him/her cues to use the bathroom.

Assist clients who needs help dressing up.

Feed a client who is unable to feed himself/herself.

Go for activities with clients within the facility.

Push clients who are unable to walk in wheelchairs and help those who cannot walk properly using a walker to navigate their directions.

Manager/Administrative Officer

ASO Holdings Ltd

606 Trent Crescent

Saskatoon, Sk

S7H 4T6

October 2016 – August 2018

Preparing monthly statements using Spreadsheets in advance for end of year Tax Returns

Receiving calls from clients and making calls to clients regarding relevant issues

Scanning, copying and faxing documents.

Preparing/filing documents using alphabetical order

Meeting with clients to discuss issues relating to their business with the company.

Receiving incoming mail and preparing and sorting outgoing mail

Preparing clients' cheques as well as depositing company cheques and clients' cheques

Making enquiries on behalf of the Company regarding issues that affect the company.

Ensuring that clients are well satisfied with the service provided to achieve the company's goals and objectives.

Adhering to the company's rules and regulations to ensure services are being carried out adequately.

Customer Service Representative

National Money Mart

320-2600 8th Street East

Saskatoon

September 2015 - September 2016

I am doing a walkthrough with security to open the store during the morning shift and also close the store during the night shift.

Ensuring the safe is locked and the entire store is safe and secure, as well as that monitors and detectors are free from obstruction.

Print out Opening Reports for the day.

Count cash in the drawer and Safe to ensure it is the same as indicated the previous day.

Welcoming customers into the store

Helping customers with their payday loans and instalment loans as well as cross-selling

I cash cheques for customers and work the cheque before to ensure I have the right person, cheque, and recourse.

Processing Money Transfers (Sending /receiving) through Western Union

Doing weekly auditing on cheques

Cash handling in both local and foreign currencies.

Cashing in/Out of the drawer

Ensuring drawer and store safety is balanced.

Print out reports for all transactions.

Doing pre-calls to customers, reminding them of their loan due dates, as well as collection calls to lapsed customers.

Clerical Assistant

Pinnacle Financial Services

140 2nd Avenue NW Swift Current

July 2014 - September 2014

Providing clerical support to the mortgage department

Maintaining filing system

Sales Rep

Next Retail Ltd

Westend Blanchardstown, Dublin 15, Ireland

New Shopping Complex Dundrum

Feb 2005 - Mar 2006

Welcoming customers into the store

Assisting customers find the items they want on the floor and store warehouse.

Putting together items that are similar.

Working on the till and making orders from other branches for customers.

Cash Officer

Former Allstates Trust Bank Plc Now EcoBank Nig. Ltd

Auchi Edo State Nigeria

Sept 2003 - Sept 2004

Supervised 10 Cashiers and the customer relations officer.

Verification and analysis of Cash in the vault

Distributing a certain amount of cash to each cashier at the start of the business

Verifying large amounts with cashiers before making payments to customers

Going on cash movement

Seeing to customers' needs when all cashiers were busy.

Verification of cash from the cashiers and balancing all cash before vaulting

Balancing the cash in the vault

Calling over all cashiers' posted entries.

Customer Relations Officer

Former Allstates Trust Bank Plc Now EcoBank Nig. Ltd

Auchi Edo State Nigeria

Sept 2001 - Aug 2003

Worked as front desk officer

Opening New accounts for customers and assisting with their account opening forms

Educating old and new customers of both new and existing products of the company

Entering all customers' details on the computer after completing account opening forms

Providing customers with Cash Deposit Booklets

Requesting for account numbers, cheque books for customers from the Head Office

Educating all old and new staff during Training courses on the duties involved in Customer Relations Officer

Filing all customers' account opening forms.

Analyzing and submitting daily reports on the number of customers both old and new for different accounts

Cashier: Paying/Receiving

Former Allstates Trust Bank Plc Now Ecobank Nig. Ltd

OJo Alaba Int`l Market Branch

Lagos Nigeria

Sept 1999 - Sept 2001

Welcoming customers to the company

Receiving cash from the cash officer from the vault

Analyzing and verifying cash received from the cash officer.

Collecting cash withdrawal slips/cheques from customers

Ensuring accuracy and correct signatures on cheques/withdrawal slips

Making payments to customers and ensuring cash is correct.

Receiving Cash and analyzing cash received from customers.

Counting, verifying and analyzing all cash received at the end of the day.

Balance the cash received and paid out and verify cash to ensure cash is balanced.

Vault cash left unpaid and cash received.

Volunteer Work

Trailview Alliance Church, Swift Current

Working with children during Vacation Bible School (Every Summer 1 Week in August) 2012 - 2015

Elim Church, Slimmon Road, Saskatoon

Looking after babies while parents are in church every two Sundays in a month 2016 – July 2018

Awana Children Bible Activities

Listening one-on-one to children reciting their Bible verses on Monday Nights from September to April (Once, twice, or thrice before the end of the program every April). September 2016 – April 2018.

References are available on request.



Contact this candidate