Jimmy Tran

Highland, CA · 909-***-**** ad4avo@r.postjobfree.com

OBJECTIVE

A critical thinking, dedicated, and coachable candidate with strong customer service skills and proven ability to coordinate and manage projects seeking a challenging and fulfilling position that will utilize my communication, project management, and process improvement skills. Able to work independently and within teams. Excellent at prioritizing demanding schedules, identifying project variables and measures, and meeting targets and deadlines. EXPERIENCE

OCTOBER 2021 – June 2022

TEAM LEAD, KUNG FU TEA & BOBA- HIGHLAND, CA

● Oversee store operations to ensure customer satisfaction and exceptional service in a fast pace environment.

● Recruit, onboard and train new team members.

● Manage work shift scheduling and coverage among team members.

● Ensure health and safety regulations and protocols are adhered to and in compliance.

● Serve customers and perform kitchen duties as needed.

● Oversee inventory management system, including vendor management and supplies ordering.

● Assist customers and processing orders, perform pay transactions using POS systems.

● Address customer service complaints and employee relations issues. SEPTEMBER 2015– CURRENT

YOUTH MINISTRY & SCOUT LEADER, OUR LADY OF HOPE CHURCH- SAN BERNARDINO, CA

● Lead and coordinate church’s youth ministry, including planning and examining curriculum for Eucharistic youth programs, events and bible classes.

● Teach youth bible study classes weekly.

● Provide leadership training to over 100 youth members, including teaching conflict resolution skills, communication techniques, service-oriented skills and teamwork skills.

● Facilitate and coach the team of youth leaders responsible for planning, implementing, and evaluating youth activities.

● Lead elementary, middle and high school students to encourage their spiritual growth through retreats, prayer experiences, liturgies, etc.

● Develop and maintain relationships with local businesses and community organizers for events and sponsorships.

● Coordinate and lead events such as fundraising activities, volunteer opportunities, cultural events for youth members.

● Lead and choreograph traditional Vietnamese performing group for cultural shows and community events.

● Provide opportunities for young people to socialize and build community in a safe environment through community service events and projects.

● Foster the involvement of young people in the life of the parish, including serving on parish committees, being involved in parish activities, and serving in liturgical ministries.

JUNE 2018 – SEPTEMBER 2020, SPORTS AND WELLNESS CHIROPRACTIC- CORONA, Office Coordinator/Clerk

● Welcome patients and explain services available, including payment options, insurance billing procedures, chiropractic treatment protocols, etc.

● Coordinate and schedule patient appointments, including diagnostic imaging scheduling.

● Prepare patient charts and forms, including recording vital signs and general diagnostic information.

● Upload and data entry charts and information to patient management system, including billing codings, and post billings on a daily basis.

● Track and order office and medical supplies, handle cashier and reconcile expenses on spreadsheets and ledgers.

● Maintain relationships with vendors and assist with pricing negotiations and ordering catalog updates.

● Work closely with Doctor and staff to ensure smooth patient flow and efficiency processes to reduce patient wait time (in person and phone) as well as appointment availability.

● Develop and maintain relationships with insurance companies for patient coverage verification and treatment claims.

● Draft correspondences and other formal documents, including office policy and procedure manual, correspondences to patients and vendors, etc.

● Plan and coordinate marketing events including working with vendors on marketing materials, social media strategy and event set-up and coverage.

● Implement organized filing systems and supplies tracking process.

● Recruit and train new staff on clinic procedures, manage staff schedules and time off requests, provide onboarding and orientation for new staff.

● Provide performance evaluation feedback on clinic staff and administer disciplinary actions.

● Assist Doctors with physical therapy modalities such as EMS, US, MGR, assisting in rehab exercises, etc.

● Administer safety protocols including disinfecting surfaces, set up exam rooms, wiping down tools and tables, etc.

EDUCATION

BACHELOR OF SCIENCE (pending), UNIVERSITY OF CALIFORNIA, SANTA BARBARA Anthropology

SKILLS

● Technologies

o Microsoft Suite: Word, Excel,

PowerPoint, Outlook

o Point of Sale systems

o Access

o EHR

o CPT codes

● Interpersonal Skills:

o Project leadership & management

o Multitasking in high stress, fast paced

environments

o Communication

o Team motivator

o Independent contributor

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