Customer Service Operations Manager
Resume:
COMMODITIES SPECIALIST
• Key contributor to the company's customer-focused mission, responsible for determining rates/prices fair and reasonable, negotiation of contracts from cradle to grave, and strategic sourcing decisions.
• Fostered strong relationships with suppliers, sales, and pricing teams, playing a pivotal role in growing sales, market share, and overall profitability.
• Drove market share and profitability improvements for the largest product lines.
• Optimized distribution center inventory based on market needs and financial returns.
• Collaborated with Inventory Manager and Regional Customer Service Managers to ensure final approval of contracts with ease.
• Developed key relationships with local representatives and suppliers.
• Collaborated with sales and pricing teams to develop competitive and profitable selling strategies.
• Promoted company culture and core values in all interactions.
• Achieved cost savings of over $3 million, leading to promotion to oversee all Van Meter Commodities in Minnesota, Iowa, Nebraska & Missouri. OPERATIONS MANAGER
Vallen/John Deere, 2016 – 2017
• Managed site, administrative, customer service, and sales activities with supervision responsibilities for associates physically located at the assigned sites.
• Provided oversight of safety, quality, and communication at the sites.
• Managed pricing determining prices fair and reasonable, matrices and approval overrides.
• Developed strategies for P&L management, logistics coordination, sales staff performance review, associates’ skills development, contributed to contract negotiation, budget, and forecast development. Highly motivated and results-oriented professional with proven expertise in strategic planning, project management, and operational efficiency. Adept at improving processes, team building, and implementing changes that optimize productivity and profitability. Skilled in identifying areas of strength and weakness and implementing effective policies, standards, and operational systems. Demonstrated ability to motivate teams for maximum productivity and cost control. E X P E R T I S E
Extensive knowledge of SAP
Proficient in Microsoft
Office (Word, Excel,
PowerPoint)
Program Development
Streamlining Operations
Operation Management
Team Building & Motivation
Purchasing
Financial Analysis
Contract Negotiations
Project Management
Strategic Planning
Profit & Loss
Sales Strategy &
Development
Customer Relationship
Management
P R O F E S S I O N A L E X P E R I E N C E
S C O T T H A M S I K
S U P P L Y C H A I N - O P E R A T I O N S M A N A G E R – P U R C H A S I N G P R O F E S S I O N A L
Greater St. Louis *********@*****.*** 319-***-**** linkedin.com/in/scotthamsik E D U C A T I O N
LIBERAL ARTS STUDIES
College Of DuPage, IL
2000 – 2002
BUSINESS
ADMINISTRATIVE
STUDIES
Southwestern Illinois
College, IL
2002 – 2004
V O L U N T E E R
A W A R D S
JEFFERSON AWARD for
Community
Involvement 2022
Director of Team
Mascoutah Basketball
Current Mascoutah Middle
School Girls Basketball
Coach
Founding Member
Love Strong Foundation
NFP in Mascoutah, IL
Founding Member
Iowa Giving Crew in Cedar
Rapids, IA
GENERAL MANAGER
Applied Industrial Technologies, 2013 – 2016
• Managed service center activities, focusing on profit contribution goals, sales strategies, and customer growth opportunities.
• Oversaw asset management with top & bottom-line P&L responsibilities.
• Developed and promoted sales strategies within sales teams.
• Identified new customer opportunities and monitored market conditions.
• Provided oversight of customer service activities and ensured brand promise adherence.
• Monitored sales performance and effectively managed contracts cradle to grave in territories assigned.
• Direct responsibility for customer accounts.
• Achieved a 3.5% profit margin increase on existing customer accounts in the first 12 months.
• Surpassed new account acquisition quota by 150%. NATIONAL OPERATIONS MANAGER / SITE OPERATIONS MANAGER / WAREHOUSE MANAGER
Haas Group International, 2005 – 2013
• Managed operations for a multi-million-dollar chemical management contract for a Fortune 500 aerospace corporation.
• Conducted monthly analysis of cost, schedule, contract performance, variance, and risk.
• Followed all OSHA regulations to ensure all safety measures are followed.
• Negotiated contracts cradle to grave to minimize costs and ensured compliance.
• Provided bi-annual reporting to internal executives and client contract managers.
• Conducted onsite review and development of supervisors.
• Strategic planning for long-term growth, including building strong relationships with key end-users.
• Realized over $2.4 million dollars of cost savings.
• Recognized for superior knowledge and cost-saving solutions.
• Surpassed revenue goals, reducing expenses by 15%.
• Received Manufacturing Supplier of the Year award in 2009 and 2011. E X P E R I E N C E c o n t i n u e d
S C O T T H A M S I K
S U P P L Y C H A I N - O P E R A T I O N S M A N A G E R – P U R C H A S I N G P R O F E S S I O N A L
Greater St. Louis *********@*****.*** 319-***-**** linkedin.com/in/scotthamsik
Contact this candidate