Customer Service Sales
Resume:
Contact
Education
WhatsApp & Viber: +639*********
Phone
****************@*****.***
** *. ***** **. ****. Kanluran Sta.
Rosa Laguna Philippines 4026
Address
Clarissa M. Quintos
L o g i s t i c s S p e c i a l i s t
Experienced Import Export & Customer Service Sales Representative with a demonstrated history of working in the manufacturing, warehouse, sales and trading company. Strong sales professional skilled in Sales, Documentation, Logistic Support, Management, and Leadership. Experience
Achievement Task:
• In -line the sales process with ISO standard.
Duties and Responsibilities:
Manage and oversee the sales department
Checking of details on costing, job order, quotation, sales order, purchase order, sales invoices and other related sales document
Provide updates on each materials from acknowledgement up to deliveries to customers. Monitor customer forecast
Simulate and order calculation of each materials.
Maintain and stock keeping of each materials in warehouse. Monitor daily inbound and outbound shipment.
Preparation of costing and quotation for each customer Interact with supplier for the status of purchase order and importation. Received and handle customer complaint and provides counter measure. Authorize signatory on each sales related document Logistics Specialist
Sales Supervisor
Customer Sales II
January 2023 up to Present
July 2022- January 2023
February 2021 to June 2022
Impact Acoustic Inc. l LTI-SEZ Binan Laguna 4027
Tokai Rika Create Philippines Inc. l LISPII- Real Calamba Laguna Varex Imaging Philippines Inc. l FTZ-SEZ Calamba Laguna Polytechnic University of the Philippines
Bachelor of Science in
Entrepreneurial Management
Yutaka Mfg. Philippines Inc.
Finance Department
2006-2010
On the Job Training:
SAP,FACT, Info Visual & CRM system
Qlik system & Dynamics
Service provider for PEZA & BOC
(E-konek, Intercommerce & CDEC)
Docusign & Adobesign
English
Filipino
Skills
Language
Achievement Task:
Create the process of Logistics department
Determined the most cost-effective procedures for all shipments Duties and Responsibilities:
Provide quality assurance oversight throughout entire logistics process. Responsible for PEZA and BOC transaction.
Create and monitor all movement of warehouse and deliveries for local and abroad. Review transportation cost, freight rate and do cost simulation to stay in budget. Coordinate all inbound and outbound shipments from supplier and client. Utilize information provided by courier system to respond customer inquries. Prepare the logistics reports monthly.
Duties and Responsibilities:
• Contact customer for sales and customer service-related matters which may include but not limited to follow-up orders, forecast and quotation in accordance with company policies and procedures.
• Perform sales prospecting activities.
• Received and handle request from customer, prepare necessary documents related to the request and maintain records.
• Maintain customer records, updates and feedback in the system (VE and CRM)
• Analyze customer performance based on the sales, complaints, customer satisfaction feedback and payment.
• Interact with customer, intercompany department to handle variety of pre-sales or post-sales services function related to domestic and/or international sales activities.
• Received customer request and prepare documents/trouble ticket related to complaint and processing return, services and exchanges
• Record and report the status of complaints, return, repairs, replacement, sales order and delivery schedules related to complaint. Ensure service information accessible by sorting and filing documents/forms.
• Handle request for additional company materials as deemed necessary in the performance of function.
• Reports preparation as deemed necessary in the performance of function. Microsoft Office Programs
Clarissa M. Quintos
L o g i s t i c s S p e c i a l i s t
Experienced Import Export & Customer Service Sales Representative with a demonstrated history of working in the manufacturing, warehouse, sales and trading company. Strong sales professional skilled in Sales, Documentation, Logistic Support, Management, and Leadership. Experience
Achievement Task:
Create guidelines for delivery in accordance with PEZA and BOC rules. Accomplish the safety, environment rules for employee Create company policy for Human Resources
Create program for employee benefits
Participate in ISO EMS programs
Duties and responsibilities:
Administrative:
Orient all employees in the proper safety procedures and ensure that workers understand the safety rules for an accident-free work environment. Collect and keep personnel data files for every employee at the company Maintain an accurate track of hours worked for payroll purposes. Prepare the payroll using internal system.
Prepare the data for SSS, PHIC & Pag-ibig.
Pollution Control Officer:
Prepare all reports to be submitted in LLDA and DENR Create the rules and signages for safety and environment related issue. Planning:
Coordinate the activities of all departments responsible for delivering products to customers on schedule.
Works with the team and line leader schedule for the delivery of materials needed to meet the production schedule.
IMPEX:
Prepares and process document for Farm In, Constructive/Indirect Export and Sample to PEZA and Bureau of Customs.
Monitors, apply and renew Letter of Authority to PEZA. Prepare the Suretybond for Bureau of Customs.
IMPEX Specialist & Senior Sales
Administrative Asst. & Pollution Control Officer
July 2014 to February 2021
July 2010- June 2014
FujiPhilippines Services Inc. l CPIP-SEZ Batino Calamba Laguna Philippine HKR Inc. l Toyota Industrial Park-SEZ Sta. Rosa Laguna
**.******@**.***
Paulene Gene Udasco
Phone:
Email :
Purchasing Specialist TE Connectivity
Reference
Achievement Task:
• Restructure the process flow of Import and Export in our line of work
• Create the standard procedure of spare part stock and consignment item between principal and customer.
• Monitor all Sales transaction documentation
Duties and responsibilities:
• Check the details of quotation, purchase order and sales order.
• Arrange all shipment and deliveries (Import, Export and Local deliveries)
• Apply Mother, Sub Letter of Authority and other related logistics documents.
• Transact with Philippine Economic Zone Authority (PEZA) and Bureau of Customs (BOC).
• Monitor the spare parts movement from stock room. Other Duties related to Sales Department:
• Sales account for customer Tsukiden Electronics Philippines Inc. and Katolec Philippines Corp.
• Prepare all sales related matter such as machine quotation, simulation and other activities related to costing.
*.************@*****.***.**
Ryan Madlangbayan
Phone:
Email :
General Manager Kamogawa Laguna
Philippines Inc.
Seminar
Basic Training for Pollution Control Officer
February 20-24, 2023
Water Environment Association of the
Philippines Inc. (WEAP)
March 25, 2023
Chemical Safety Training
Department of Labor Employment (DOLE)
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