Angela DeCluette

*** *. *** ******; Lancaster, TX 75146

ad4auz@r.postjobfree.com

Cell: 469-***-**** Cell 2: 214-***-****

Objective

To obtain a job in the Underwriting, Customer Service, Clerical or any Business-related field

Skills

●Excellent Customer service and communications skills

●Quick learner and team player

●Organized and detail oriented

●Effective listener and Excellent Negotiator

●Excellent written skills

Education

Lancaster High School Lancaster, TX

Graduation: May 2003

Navarro College Corsicana, TX

January 2004 - May 2005

Business Administration Classes: Business Correspondence and Communications, Microcomputer Applications, Marketing, and Human Resources

Cedar Valley College

August 2012- December 2014

●AAS Business Administration December 2014

●Certified HR Assistant Certificate May 2014

●Human Resources, Accounting 1, Principles of Management, Organizational Behavior, Microcomputer Applications (refresher), Business Correspondence, Accounting 2 coursework completed

●Management/ Supervision Certificate December 2014

Strayer University

April 2019- Current

Current in Progress BBA

●Classes Taken: Critical Thinking, Sociology, Economics, Ethics, Project Management, Small Business Management, Finance, American History, Statistics, Biology, Business Communications, Project Management

Work Experience

Wells Fargo Bank:

Bank Teller December 2021-March 2022

Made deposits and withdrawal from accounts, payment processing for mortgage and credit cards, buying and selling cash from cash vault to stay within regular drawer balance, batch and balancing daily work, knowledge of opening and closing bank procedures, printed and processed money orders and cashier’s checks, ordered and printed bank statements and temp checks. Made copies of checks when needed for customers. Filed receipts for store deposits, counted night drops, worked the lobby and commercial teller lanes, made coin transactions, and customer service.

WIS International:

Inventory Associate July 2020-August 2020

Counting inventory for retail stores, SKU checks, utilizing Scanner/ wand to count inventory, pulling product that is not on file or damaged (reporting to store associates), and keeping track of quantity and amt on tags; after tag is complete in retail stores. Counting Inventory for retail stores, SKU checks, using scanner/wand for inputting quantities for inventory on shelves. counting products keeping accuracy of inventory in wand gun, keeping tag totals. Removing products that is displayed as discontinued/damaged/or seasonal items.

Manpower Staffing: Dallas Morning News

Mailroom Sorter June 2017- Aug 2017

Stocked sales paper into sorter for making up the daily sales paper, unjammed machine when ads were caught in conveyor, worked on two machines at a time placing sales ads in a feeder. Sorted sales ads on a table before feeding into machine.

Diverse Staffing: PepsiCo

Production Worker January 2017- May 2017

Stocked Gatorade on an assembly line, made orders, printed label, sorting, stacked pallets for order shipment.

Staff-Mark: Bank of NY Mellon

Vault Clerk December 2016- December 2016

Retrieved and documented home loans. Kept a track record of loans completed. Reported pulled files to manager at the end of the day. Filing loans in numeric /colored coded files in Vault by codes.

Dollar General Stores

Cashier

August 2015 - March 2016 Duncanville, TX

Received and distributed cash, inventory control and store maintenance. Sold products and stocked inventory. Customer service duties and assisted store managers with inventory brought in on a daily basis. Helped unload inventory and disposed boxes after shelving products.

Made cash deposits and did drawer balancing at the end of shift.

Walmart Sam’s Club Duncanville, TX

Cashier

March 2014- January 2015

Assist with store set-up; assisted zone supervisors with stocking, labeling, setting up product displays and shelving products. Used the baler machine for disposing boxes and stocked inventory for grocery, automotive, pharmacy, lawn and garden, paint and hardware, infants, women’s, and men apparel departments. Cashier duties: scanning, bagging, gift card sales/ upload, customer service, and greeting. Operating price wander and printing price labels for shelving displays, de-tagging products for loss prevention, assisting IMS with delivering pallets to appropriate department using a manual pallet jack.

Simos Temporary Services- Del Monte Dallas, TX

Production Worker

September 2013- January 2014

Cutting, sorting, weighing, and labeling produce for order shipment. Stacking pallets for completed orders, packaging fruit on a productions line for shipping. Cut chunks, spears, and sliced fruit for assortment in cups and trays, prepared fruit bowls, applied labels to containers. Sanitation knowledge for handling fresh produce as part of OSHA guidelines, worked in coolers, and did some minor lifting and stacking of products as needed: and shrink wrapping. Transported boxes on a cart and totes of fruits for assembly, handling RPC's/ crates of fruit for order fulfillment.

Procollect

Collector Dallas, TX

Feb 2012- Apr 2012

3rd party Collections on apartment and utilities. Payment processing and pay arrangements, data entry, skip tracing, account research and update, account review, inbound and outbound calling, multi-lines phone system usage and knowledge, multiple screen navigation and usage,

Account documentation and noting, follow-ups, e-mail knowledge used for handling accounts.

Countrywide Financial/ Bank of America Plano, TX

August 2008 - December 2010

Workout Negotiator II (Post Closing) Advocacy

Correspondence: faxing loans, changing loan status, lotus notes e-mail, receiving document: verifying notary documents, imagining files.

●Data entry and 10 key (touch) FedEx tracking: preparing labels/tracking and shipping docs to Homeowners, create loan profiles needing assistance (pre-foreclosure).

●Obtaining financials/Expense reports, obtaining credit reports, follow-ups via email to attorney’s and FRC (foreclosure review committee), excellent verbal communication skills with 3rd party and Law offices, and loan evaluations.

●Post-closing of loan modification sent back in, verify signatures and notary are valid, assigns loans to negotiators, collection/ customer service payment plan or modification request, requesting postponements, assisting customers, taking payment over the phone, inbound calls, knowledge of FDCPA guidelines, knowledge of Home Save Program/HMP Plan, NHRP, and AS400 knowledge, faxed/ imaged documents / negotiator viewing, post-closing(shipping and receiving Modification or workout assistance docs, verifying signatures and notaries, verifying BPO, Tax docs-W2 and 1099, paystubs, complete workout information package, bank statements and hardship letters.) Handling documents including: Modifications, SFB, promissory notes, titles, deeds, all mortgage docs coaching side-by side on the job training, qualifying homeowners for MHA/HAMP debt counseling, Microsoft Outlook, FHA/VA guidelines knowledge training, knowledge of Fannie Mae, NACA,ACORN, ESOP, Freddie Mac,Conventional, all Loan types.

●Review Customer Files submitted by QC/QA Negotiators for accuracy and completed loan restructures.

●Created Spreadsheets for the Senior Management Team for all loans completed, reviewed, and processed. Made files and updated loans for Senior Negotiator Closing. Handled 200+ loans/ files daily that were under review for Modifications, Special Provision Programs and Foreclosures.

Collector 2 HRD/ Loan Operations

●Inbound/ outbound Calling to homeowners- payment arrangements, payment processing, update finance repot (debt to income) to qualify accounts for special loan provisions, pre-foreclosure to foreclosure collections, customer service

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Washington Mutual Arlington, TX

December 2007 - July 2008

Credit Solution Specialist

Bucket 2 Collections/ Customer Service, Outbound/inbound calling, data entry and 10 keys, negotiating payment arrangements, retention, 0-60 days delinquent level Credit Cards, resolving customer issues

Citigroup Irving, TX

November 2006 - September 2007

Account resolution Specialist

Customer service, all-stage of collections 0-180 delinquent consumer and commercial accounts, resolving customer issues, data entry, assisting with services and payment plans, inbound calls and retail/oil credit cards.

Pactiv: Kelly Services Corsicana, TX

February 2006 - August 2006

Material Handler I

My duties include inspecting a product before being shipped to customers. I work assembly where we pull product off a table send it thru a wrapper and tray and box to be shipped to the next warehouse. I stack and wrap pallets with product.

American Airlines Center Dallas, TX

August 2003 - January 2004 Retail Sales Associate

I worked on the register. Obtained customer service skills and responsible for cash handling/coin, customer orders, seating guest, end of night drops to money room, also helped with clean-up.

Awards

●High School: Best Southwest Scholar

●Global Recognition BAC Home Loan

●Outstanding New Hire Countrywide Home Loans

●Principles of Sustainability Award Cedar Valley College. 2014

●Honors Program (Strayer University) Summer 2019, Fall 2019, Winter 2019

Volunteer Experience

Lancaster Outreach Center- Granny's Storehouse

January 2014- December 2014

Sorting donations, hanging donations, customer service, greeting customers, assisting customers, stocking racks and shelves, maintaining a clean work area, discarding clothing totes.

Cedar Hill Food Pantry- Outreach

May 2016 -August 2016

Sorting donations, passing out donations, making bags for customers, greeting people, assisting volunteer manager with inventory and drop-offs, stocking shelves and freezers, passing out food to the community when people needed food. Unloaded trucks that came in doing drop-offs. Maintaining a clean work area, discarding clothing totes.

The Texas Scottish Rite Hospital for Children Dallas, Texas Summer 2007

Duties include: Filing checks, copying, faxing, and data entry in business office. Worked in public relations sorting mail and worked in the gift shop handling money.

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