Customer Service Delivery Driver
Resume:
Cherie Garcia
Professional Summary
Motivated individual with extensive experience in customer service and sales. Strong communication and interpersonal skills. Hard-working, organized, and dedicated with the willingness to take on added responsibilities to help team meet goals.
Accomplishments
Achieved 95% STI goals by completing assigned job duties with accuracy and efficiency.
Earned two monthly Core value awards for Innovation within a 12-month period.
Acted as an operations consultant with Eisinger Smith when the company was sold and flew to Dallas, TX weekly to assist with the setup and operations of the acquisition.
Created temporary SOP for my department when the company changed to a new operating system to ensure there were no unnecessary delays for parts ordered or the part resolution process.
Organized filing system with Remedy Intelligent staffing which led to an increase in the number of assignments filled from 60% to 90%.
Consistently earned 100% scores on mystery shopping interactions leading to a companywide customer service initiative that modeled my location's practices.
Increased my store location's loan balance 250% over a 24-month period.
Earned award for Top Performing Store and Store Manager of the year in my region in 2010 for achieving 107% of annual revenue targets.
Work History
AAS, LLC - Vendor Support Representative
Lakewood, CO
06/2020 - Current
Sought ways to improve processes and services provided.
Investigated and resolved accounting, service and delivery concerns.
Managed timely and effective replacement of damaged or missing products.
Delivered exceptional customer service by going above and beyond expectations when resolving part order issues.
Served as a liaison between repair facilities and vendors, ensuring timely communication and resolution of issues.
Met customer call guidelines for service levels, handling time and productivity.
Recommended, selected and helped locate and obtain out-of-stock product based on claim authorizations.
Conducted thorough research to support decision-making processes for both internal teams and external clients.
Hire Quest LLC - Branch Manager
Lakewood, CO
03/2019 - 06/2020
Ensure temporary employees meet OSHA safety guidelines for work attire and other OSHA required training.
Resolved customer complaints to maintain high level of satisfaction.
Communicated daily with Territory Sales Managers on any vacancies, overflow of available workers, and client complaints or needs.
Recruited, interviewed, and hired employees to fill temporary labor positions and provided positive feedback and engagement to ensure employees would continue with an assignment until job completed.
Ensure all daily assignments filled at least 30 minutes prior to start time and assist other branches in filling their open assignments.
EZ Pawn - Store Manager
Wheat Ridge, CO
08/2003 - 07/2013
Coached staff in selling techniques, jewelry and general merchandise testing, inventory control, customer service, and communication.
Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and staying up to date on all local/state/federal laws and regulations updates.
Cultivated and strengthened lasting client relationships.
Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Assisted in recruiting, hiring and training of team members.
Handled problematic customers to assist lower-level employees and maintain excellent customer service.
Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
Interacted well with customers to build connections and nurture relationships.
Managed inventory control, cash control, and store opening and closing procedures.
Additional Information
Work History
12/2018 - 06/2019 - CSR - Reed Group Westminster, CO- inbound call center
03/2018 - 11/2018 - CSR - Farmers Insurance Agency Golden, CO via Robert Half - licensed in property & casualty assisting policyholders
02/2014 - 02/2018 - Office Manager Licensed property & casualty - Allstate Agency - Robert Cole - assist policyholders; earned a fire mitigation certificate and advised potential and existing policyholders of required property mitigation
02/2016 - 03/2018 - Office Assistant/Production associate - Eisinger-Smith - production
12/2013 - 02/2014 - Remedy Intelligent Staffing - Administrative Assistant - Longmont, CO - temporary position
02/2000 - 08/2003 - Office Manager - Helzberg Diamonds
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Arvada, CO 80003
Bold Profile
Skills
Opening and closing procedures
Cash Handling
Customer Service
Computer Skills
CMS (Salesforce) Software Proficiency
Organization and Time Management
Excellent Communication
Customer Service
Organizational Skills
Education
Community College of Denver
Denver, CO
No Degree: Business Administration and Management
Pursuing a degree in business administration
Gemological Institute of America-New York
Westminster, CO
Certificate: Diamontologist
State of Colorado
Colorado
Certificate: Public Notary
WebCE - State of Colorado
Colorado
License: Property & Casualty License
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