**** *. ****** **.

Peoria AZ. *****

Phone 623-***-****

ad4asm@r.postjobfree.com

Brett Snyder

Objective

Summary of Qualifications

Seeking a growth oriented position with a company to utilize my sales, customer service, and technical background experiences and skills to achieve and surpass company goals, while maintaining honesty and integrity in the process.

With over 20 years’ experience in direct contact sales, service and management, I have developed a strong set of customer service skills on several levels, from direct, internet and internal customers to vendor relations.

While achieving targeted levels of sales in various fields, I have acquired skills in product adaptation. I have completed many different types of product trainings, learn quickly, and keep a positive attitude.

Professional experience

Nov 2019 – Current Express Flooring

Service Manager / Customer Service & Scheduler

●Field incoming phone calls & Return all customer voice mail & E-Mail inquiries on Warranty & non-warranty concerns & repairs.

●Identifying technical problems, handling customer complaints, collaborating with service technicians, special ordering materials when necessary.

●Schedule the appropriate technician to perform service work at the customer’s home, & create work order with detailed customer concern.

●Field incoming sales calls & gather all pertinent information to set appointments for the design consultant to visit the customers’ homes for sales appointments.

Jan 2018 – Nov 2019 Brakes Plus

Service Manager/Service Advisor

● Responsible for greeting customers & writing up their initial concerns, keeping in contact throughout service visit, consulting with the customer about additional services needed due to mileage or repair, estimate & sell work, prioritize work orders for promise time & status, order parts, & delivery of vehicle upon completion.

● Work with warranty companies & customers to get repairs completed & paid through warranty guidelines.

● Maintain the highest satisfaction rate to insure repeat business, referrals, & follow up with customers as needed.

Jan 2016 – Dec 2017 Community Tire Pros and Auto Repair

Store Manager/Service Advisor

● Responsible for greeting customers, intake & evaluation of the initial complaint & upsell when

appropriate, while maintaining an excellent customer rapport.

●Take customer complaints & evaluate for the best solution based on the individual customer needs.

● Keeping inventory up to date & order items when needed, as well as assuring that credit has been given on any returned items.

●Providing a safe & secure environment that is well maintained & clean.

●Delivery of the finished vehicle with explanation of cost & services performed, & answers to any questions that may arise.

●Maintain the highest satisfaction rate to insure repeat business, referrals, & follow up with customers as needed.

March 2012 – Dec 2015 Brakes Plus

Service Manager/Service Advisor

● Responsible for greeting customers and writing up their initial concerns, keeping in contact throughout service visit, consulting with the customer about additional services needed due to mileage or repair, estimate & sell work, prioritize work orders for promise time & status, order parts, & delivery of vehicle upon completion.

● Work with warranty companies & customers to get repairs completed & paid through warranty guidelines.

Maintain the highest satisfaction rate to ensure repeat business, referrals, & follow up with customers as needed.

Contact this candidate