OYINDAMOLA ENIOLA-BALOGUN

Katy, Houston Texas

Email: ad4asg@r.postjobfree.com or ad4asg@r.postjobfree.com

Tel: +1-346-***-****

Forward-thinking Human Resource Management and Operations Professional and Leader with over 13 years of practical professional experience in Telecommunications, Banking, Hospitality, Construction and Public Relations industries. Dedicated to high level of people satisfaction and success in driving business objectives, managing teams, developing business operational procedures and business restructuring. Adept at handling employee concern, building and maintaining employee loyalty, Business Development, Business process Re-Engineering, Process Audit, Performance Management, Operations Management, Human Resources and Strategic Entrepreneurship.

SKILLS AND COMPETENCE

●Customer Service Management

●Employee Engagement and Relations

●Human Resource Strategy

●People, Culture and Talent Management

●Compliance Management

●Learning Management

●Strategic Planning

●Organizational Culture Management

●Performance Management

●Operations Management

PROFESSIONAL EXPERIENCE

Head, People and Culture January 2022 – March 2024

Robert Taylor Media Limited

Robert Taylor Media Limited is a full-service Communications and Brand Marketing Agency with expertise and experience in international and local Corporate Communication, Contemporary and Lifestyle Communication, Food, Beverage and Hospitality Communication service headquartered in Lagos Nigeria with clients all over the continent.

As the Head, People and Culture at Robert Taylor Media, I am responsible for overseeing the day-to-day activities of members of staff, management of organizational structures, developing Hr policy manuals, resourcing and identifying new employees that will aid company business development. I am also for Operations, logistics and facility management. In collaboration with the Managing Director I oversee high-level HR duties, such as attracting talents and setting training standards and hiring procedures, I also analyse and improve the organization’s processes and productivity whilst ensuring efficient delivery of service to our clients.

Key Responsibilities:

Head, People and Culture

•Building processes from scratch and providing strategic leadership to people management and organisational development in the development and execution of HR and talent management strategies.

• Overseeing special projects towards creating value and improving employee engagement and workplace culture.

• Managing Human Resource value chain which includes company policies, recruitment and onboarding, learning and development and performance management .

• Developing and implementing learning and development course contents and other enriching programs and trainings that aligns with workforce management and business strategy goals and objectives to deliver excellent results.

• Design and implement policies such as Employee handbook, SOPs, Organizational Structures, HR policy/ Culture manual etc.

Head, Human Resources, Administration and Operations July 2021 – December 2021

• Handled the development and implementation of the yearly Human Resource strategic plan in line with the overall corporate strategy and personnel management policies and procedures.

• Developed the company’s standard operating procedure manual.

• Implemented and deployed proper and robust hybrid Performance Management System to ensure that appraisals are objective and employees are rewarded accordingly.

Team Coordinator; Customer Service Department

Globacom Nigeria Limited April 2013 – July 2021

Globacom Nigeria Limited is a Nigerian Multinational Telecommunications company headquartered in Lagos Nigeria. It currently operates in four countries in West Africa, namely Nigeria, Republic of Benin, Ghana and Côte d'Ivoire.

As the Team Coordinator in the Customer Service Department, I was responsible for overseeing the day-to-day activities of members of the customer service department, management of customer complaints sent in by the customer care representative by providing appropriate solutions and alternatives within the time limits; following up to ensure resolution, developing and managing client relationships and the creation of new opportunities for Globacom Nigeria Limited.

Key Responsibilities:

Customer service

●Provided splendid customer service to customers in a friendly and courteous manner at all times.

●Provided information to customers regarding Globacom’s products and services.

●Improved customers’ experience with the brand by ensuring that the customers are attended to promptly and all their complaints are resolved without delay.

●Ensured that all the company’s policies and procedures, code of conduct and regulatory guidelines are strictly complied to with in the process of discharging duties.

●Ensured that customers’ confidential information is properly protected and only used for official purposes.

Key Accounts Management

●Oversaw customer account management, including negotiating agreements to maximize profit.

●Developed trusted advisor relationships with key accounts, customer stakeholders and executive sponsors.

●Ensured the timely and successful delivery of solutions according to customer needs and objectives.

●Developed new business with existing clients and/or identifying areas of improvement to meet sales quotas.

●Liaised with other departments within the organization to ensure client related projects are completed.

●Ensured accurate data collection and security of customer’s information.

Learning and Development

●Co-ordinated the design and implementation of need-based, cost-effective learning and development plans and framework to support the achievement of the customer service department goals.

●Developed the training plan and follow up with training consultants to administer all approved trainings.

●Developed learning activities, audio-visual materials, instructor guides and lesson plans.

●Reviewed evaluations of training courses, objectives and accomplishments within the customer service department.

Administrative/ Human Resource Manager

Keatro Services Limited Feb 2011 - March 2013

As the Administrative/Human Resource Manager, I was responsible for coordinating administrative and human resources activities within the company to ensure efficiency, improve performance and maintain compliance with the company’s policies.

Key Responsibilities

●Develop and implement HR policies and procedures that align with the organization's overall goals and objectives.

●Manage the recruitment and selection process, including job postings, resume screening, interviewing, and job offers

●Manage the onboarding process for new employees, ensuring that they are properly oriented and trained.

●Developed, reviewed, and improved administrative policies, and procedures.

●Develop and implement talent engagement strategies and programs that align with the organization's overall goals and objectives to increase employee satisfaction and retention

●Conduct surveys and analyze data to assess employee engagement levels and identify areas for improvement.

●Manage employee relations, including addressing employee complaints and resolving conflicts.

●Develop and manage employee training and development programs to enhance employee skills and knowledge.

Internal Audit Officer

Vita Construction Limited Jan 2010- Nov 2010

Vita Construction Ltd is one of Nigeria's leading and most respected construction company with focus in delivering world-class project of every type, in numerous fields including industrial, commercial and residential.

Key Responsibilities:

●Prepared annual risk-based audit plan and risk based quarterly audits for Vita Construction Limited.

●Reviewed the suitability of internal control design.

● Examined and analysed journal and ledger entries, bank statements, inventories and other accounting and financial records to ensure financial recording accuracy and compliance with established accounting standards, procedures and internal control.

●Carried out routine and adhoc investigations by conducting statutory audit with the external auditors.

●Prepared detailed reports on audit findings and make improvement recommendations to the management.

●Oversaw risk-based audits covering operational and financial processes.

●Ensured complete, accurate and timely audit information is reported to Management and/or Risk Committees.

EDUCATION

University of Lagos, Lagos State. (2012)

M.Sc. Industrial Relations & Personnel Management

Project Management College UK. (2011)

Executive Masters Certificate in Project Management.

Bowen University, Iwo, Osun State. (2009)

B.Sc. Business Administration.

PROFESSIONAL MEMBERSHIP

Associate Member; Women in Management, Business and Public service (WIMBIZ) 2022

Member, Association of Professional Facilitators and Trainers in Africa (APFTIA). 2022

Member; Nigerian Institute of Management (2010).

Member; Institute of Public Management (2010).

Member; Nigerian Institute of Risk and Loan Management (2010).

REFERENCES AVAILABLE UPON REQUEST

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