Karyn Kelly-Hull

Email: ad4aqw@r.postjobfree.com

Phone: 828-***-****

Address: *** ********* **., *********, ** 28701

Professional Summary

Versatile office manager with strong planning, problem-solving, and people management skills. Adapts well to change, excels independently, and exceeds expectations both independently and as part of a team. Proven ability to handle multiple priorities and meet tight deadlines while maximizing revenue without compromising quality.

Experience

Operations Supervisor

Percepta 05/2020 - 04/2023

Supervised client customer service teams.

Supported operational initiatives, including process improvement, call analysis, workforce gap identification, and resolution.

Presented recommended action plans to the Sr. Operations Manager based on research.

Front Office Manager

Virtelle Hospitality 08/2019 - 05/2020

Provided day-to-day leadership to the front office team.

Ensured that all departmental goals were met.

Effectively scheduled, monitored, and evaluated controllable expenditures to stay within the restraints of the established budget.

Collaborated closely with the Sales department regarding VIP and special requests, group pick-ups, cut-off dates, and blocking.

Managed payroll and accounting for front office staff.

Assistant General Manager

Hampton by Hilton 04/2016 - 02/2019

Ensured all hotel rules, standards, and policies were implemented and followed.

Conducted interviews, made hiring decisions, created schedules, and facilitated employee training.

Oversaw billing, invoicing, and payments.

Handled direct bill accounts as well as payable and receivables.

Coordinated ordering, invoicing, and distribution of supplies.

Biltmore Company

Reservations and Sales Agent 04/2013 - 02/2016

Handled incoming calls related to sales, billing, ticketing, and general information.

Assisted with specialty tours, activities, events, annual passes, and Estate and Area accommodations packages.

Office Leader

H&R Block 11/2009 - 02/2014

Welcomed clients and addressed their needs.

Prepared tax forms and explained tax laws.

Balanced the cash register and processed payments.

Managed invoicing, receivables, and supply distribution.

Receptionist

Ghost and Haunt Tours of America 04/2010 - 11/2012

Performed a variety of technical, administrative, and clerical tasks.

Specialized in reservations software and upgrades.

Managed the credit card authorization system.

Processed refunds and payments.

Compiled data and composed correspondence, reports, and forms using Microsoft products.

Education

GED Asheville Buncombe Technical College 10/1997

Completed all required and optional education through Hilton University in leadership and service skills.

Completed all classes required through Teletech University in leadership and supervisory skillset.

Currently working on Six Sigma – White Belt certification.

Skills

Virtual work

Microsoft Office

Citrix

Customer Support

Google Docs

Hotel Management

Live Chat

Payroll

Salesforce

SharePoint

Workforce Management

Tax Forms

Office Administration

Accounts receivable and payable

Training and development

Feel free to make any additional adjustments or let me know if there’s anything else you’d like to include. Best of luck with your job search!

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