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Project Manager Quality Assurance

Location:
Lebanon, IL
Posted:
March 12, 2024

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Resume:

Epifanio Taormina

**** ***** ****.

Belleville, Illinois 62221

ad4aqo@r.postjobfree.com

314-***-****

PROFESSIONAL SUMMARY

Finance and Technology Professional skilled in due diligence, regulatory and compliance adherence, technical analysis, root cause determination, issue resolution and remediation, and technical writing and documentation. Adept at providing status and related communications across multiple levels within an organization, including specialized Technical Personnel, Managers, Department Heads, and C-level Executives.

CAREER EXPERIENCE

MONUMENTS OF ST. LOUIS AFFTON, MISSOURI

Lead Generation Analyst 2021 - 2022

Responsible for generating customer leads within multiple geographic zones within the local bi- state area.

Added prospective clients into the in-house CRM database, ensuring accuracy of the information collected. Maintained the CRM data, ensuring removal of duplicate and incorrect data.

Prepared statistical reporting detailing the leads identified, and their geographic zones. CITIBANK O'FALLON, MISSOURI

Non-Technical Project Manager 2014 - 2019

Researched and responded to counter-party pre-trade loan portfolio due diligence defect reports. Reviewed questionnaire responses with related internal groups, including Legal and Compliance, Tax and Title, and the Document Services team.

Directed the research and resolution of disputed Compliance, Title, Tax. Lien, and Missing Document issues during the due diligence phase of the loan transfer. Materially increased the number of loans included, and the overall profitability of loan sales.

Managed Loan Package Sales project task plans, securing supporting completion dates and related task evidence collateral, in compliance with governmental regulatory rules, from loan transfer participants representing multiple business units. Oversaw the archival and retention of task plans and collected documentation (Task Completion evidence) to prepare for internal and external audit requests.

Led coordination efforts between multiple technology groups to establish secure encrypted email and Secure FTP routes between Citi and multiple external trading partners in compliance with internal security procedures prior to the beginning of each new loan transfer project. SAINT JOSEPH RADIO ST. CHARLES, MISSOURI

IT Manager 2012 - 2014

Added website functionality which allowed listeners to download lectures and related media content that had aired over the Internet streaming radio feed. Made revisions as requested to promote lectures and speaker hosted events.

Provided technical support for third-party technology and proprietary computer equipment as needed.

Led the conversion and integration of a new Third-Party payment processing vendor. Epifanio Taormina Page 2

MADISON MUTUAL INSURANCE EDWARDSVILLE, ILLINOIS

Project Manager 2012 - 2012

Led program efforts that included oversight of road-map projects relating to system stabilization, expansion, billing reset, sales portal completion, resolution of ongoing production support issues, and system release upgrades. Worked with the system vendor development team and in-house technical staff using Agile Software Development to meet stated project goals and deadlines.

Reviewed AtTask issues and SalesForce case queues. Confirmed that post-development testing was completed and reviewed. Assigned development rework from failed Q/A Reviews, negotiated executive approval sign-offs, and approved Production Releases. Represented the concerns of the executive team in daily scrum sessions, weekly Project Manager Meetings, and provided cross- company status reporting detailing Progress, Issues and Risks to Directors and Executive Level Management.

Initiated 3rd party vendor interactions relating to the Core System, which included converting data from the legacy A/S400 system into the newer Core System, and creating test cases to ensure system continuity and integrity, functionality, and responsiveness. TEKSYSTEM SAINT LOUIS, MISSOURI

Project Coordinator 2011 - 2011

Reviewed project schedules with a focus on risk mitigation, to ensure that Quality Assurance Toll Gate review findings were addressed within the expected parameters. Facilitated the collection and dissemination of required documentation necessary to pass Toll Gate inspections. Analyzed and responded to objections that were raised during the formal Toll Gate reviews.

Facilitated the conversion to Detailed Time Tracking and assisted in the migration of project schedules into the Clarity system. Reviewed project resources adherence to time accounting compliance standards and resolved time tracking related discrepancies and issues.

Provided detailed project related reporting to the program management level, including input into program status reporting and monthly financial summaries. SAVVIS SAINT LOUIS, MISSOURI

Technical Project Manager 2010 - 2011

Led project teams tasked with replacing or enhancing existing network, data center, and monitoring hardware and applications. Met with end-user groups to define requirements for portal user interface changes. Collaborated with internal support desks and related support teams in diverse geographic regions to successfully implement a new SiteScope based URL Monitoring tool.

Worked with the Internal Audit, Revenue Assurance, and OSS Development groups on a high- visibility projects to mitigate revenue losses identified through a system-wide Usage Based Audit that was commissioned by the Executive level management group.

Represented Operational Support Systems Development groups in Product Life Cycle Process meetings. Worked to determine technical requirements of each PLCP project, and access the level of development work required. Met with the Development Manager to get the development work scheduled and completed.

THOMSON REUTERS SAINT LOUIS, MISSOURI

Development Business Analyst 2007 - 2010

Produced Product Functional Specification documents detailing the required system functionality necessary to fulfill the requirements established by the Product Management Group. Specification Page 2 of 3

Epifanio Taormina Page 3

documents included defining field mappings of Exchange originated messages to Thomson Reuters‘ proprietary formatting, detailing the addition of selected value-added and calculated data, and explaining system specific processing unique to the Exchange or Market Center feed type.

Performed post-development data validation through the use of injection scripts and live data testing. Worked with feed developers to resolve data and system anomalies.

Received and facilitated "Day-One" change notifications from Market Centers and Exchanges. Worked with Developers to make required changes to production feeds to meet deadlines established by the Market Center or Exchange.

SCOTTRADE SAINT LOUIS, MISSOURI

Market Connectivity Analyst 2002 - 2007

Established and monitored FIX protocol data connections used to route trade data to and from multiple Market Centers. Monitored the daily release of queued orders to Market Centers. Coordinated with internal network and external support contacts at Market Centers to resolve interruptions in connectivity and maintain order continuity prior to and during Market open.

Provided technical and trade support to the Branch Support Trading Desk and Proprietary Trading Desk during Market hours to resolve trading issues on a case-by-case basis, or in response to in- house or destination specific system issues.

Implemented and reviewed open order reconciliation reports with multiple Market Centers. Coordinated with OTC Market Makers, Branch Trading and the Proprietary Trading desk to identify and resolve order exceptions.

Decreased the amount of time necessary to produce a daily mandatory OPRA regulatory report by working with developers to automate the process of identifying increases and decreases of option positions in excess of 200 lots in customer accounts. This led to timelier reporting, avoidance of costly regulatory penalties, and an overall increase in productivity. A.G. EDWARDS & SONS SAINT LOUIS, MISSOURI

Systems Analyst 2000 - 2002

Provided support for multiple proprietary trading applications, including real-time data feeds, internally developed trading tools, mainframe-based order routing programs, and external trade clearing websites.

Researched local and wide area network outages. Led the efforts of internal network engineering and external contacts at Market destinations to resolve outages that threatened the efficiency and profitability of the highly time-sensitive operations of the OTC Trading Floor.

Actively participated in network infrastructure and design project meetings, advocating the business requirements of the OTC Trading Floor. Provided timely status reports and directed user testing for scheduled changes, to ensure successful completion of the project and minimized exposure to the Trading Floor.

EDUCATION:

Lindenwood University St. Charles, Missouri

Bachelor of Arts in Business Administration, Minor in Finance Page 3 of 3



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