T Mobile Care Giver
Resume:
© **** Assurant, Inc.
[Month Day, Year]
Account Number [XXXXXXXXX]
[IIIIIIIIIIIIIIII barcode IIIIIIIIIIIIIIIIIIIII]
[Sample A. Sample]
[Street Address]
[City, ST XXXXX-XXXX]
● Loss
● Theft
● Accidental damage (including liquid damage)
● Mechanical or electrical breakdown*
Welcome to Premium Handset Protection® (PHP)
Metro® by T-Mobile
* Mechanical or electrical breakdown is only covered after expiration of the manufacturer’s warranty.
** McAfee Security for Metro by T-Mobile is provided by McAfee, Inc. Metro by T-Mobile Premium Handset Protection device insurance is underwritten by the companies identified in the enclosed coverage documents. These companies operate under the trade name Assurant.
Congrats on making a great choice.
Your device is covered if the unexpected happens.
Everything you need to know about your coverage is in this packet. Please take a moment to review the program benefits, limitations and exclusions, and then store it someplace safe so you can easily refer to it.
If you received this communication electronically, you have the right to request a paper copy and can opt out of electronic delivery of PHP documents and related communications by calling 1-877-***-**** and providing your mailing address. If you received a paper copy, it’s because we were unable to deliver it electronically at this time. However, future communications will be delivered electronically unless you opt out. WHAT TO DO NEXT
YOUR COVERAGE BENEFITS
Metro by T-Mobile Premium Handset Protection covers your device in case of:
● Antivirus and anti-theft protection for up to 10 devices (smartphones, tablets, PCs and Macs)
● True Key™ premium password management
● Identity theft protection and restoration
McAfee® Security for Metro® by T-Mobile with ID Theft Protection** includes: Simply download the McAfee Security for Metro app to get started. March 11, 2024
AWSFF308JWMI
154415
CL05300B-NW-TIP2-1023
© 2023 Assurant, Inc.
● Pérdida
● Robo
● Daño accidental (incluido el daño por líquido)
● Falla mecánica o eléctrica*
Metro® by T-Mobile
Bienvenido a Premium Handset Protection® (PHP)
* Las fallas mecánicas o eléctricas solo están cubiertas después del vencimiento de la garantía del fabricante.
** McAfee, Inc. proporciona McAfee Security for Metro by T-Mobile. El seguro de dispositivo de Premium Handset Protection de Metro by T-Mobile está respaldado por las compañías indicadas en los documentos anexos de cobertura. Estas compañías operan bajo el nombre comercial de Assurant. Felicidades por hacer una gran elección.
Tu dispositivo está cubierto en caso de que suceda lo inesperado. Todo lo que necesitas saber respecto a tu cobertura se encuentra en este paquete. Toma un momento para revisar los beneficios del programa, así como las limitaciones y exclusiones, y luego guárdalo en un lugar seguro para que puedas consultarlo fácilmente. Si recibiste esta comunicación electrónicamente, tienes derecho a solicitar una copia impresa y puedes optar por no recibir electrónicamente los documentos de PHP y comunicaciones relacionadas llamando al 1-877-***-**** y proporcionando tu dirección postal. Si recibiste una copia impresa, es porque no pudimos entregarla electrónicamente en este momento. Sin embargo, las comunicaciones futuras se enviarán electrónicamente a menos que optes por no participar.
QUÉ HACER AHORA
TUS BENEFICIOS DE COBERTURA
Premium Handset Protection de Metro by T-Mobile ofrece cobertura para tu dispositivo en caso de:
● Antivirus y protección contra robo para un máximo de 10 dispositivos (teléfonos inteligentes, tabletas, PCs y Macs)
● Manejo de contraseñas premium con True Key™
● Protección y restauración de robo de identidad
McAfee® Security for Metro® by T-Mobile with ID Theft Protection** incluye: Simplemente descarga la aplicación McAfee Security for Metro para comenzar. 154416
CL05300B-NW-TIP2-1023
© 2023 Assurant, Inc.
Maximum of two approved claims in any rolling 12-month period, based on the date of the first replacement or repair. Coverage will terminate when the claim limit is reached. Metro by T-Mobile Premium Handset Protection covers the device and the standard charger, standard battery and SIM card (if applicable to your device). Accessories included in the original device packaging are covered in the event of an incident simultaneously affecting both the device and the accessory. Damaged devices must be returned within 15 days of receiving the replacement device; otherwise, you’ll be charged the unrecovered equipment fee no greater than the value of the replacement device. Certain losses are not covered; see coverage documents for details. All trademarks are the property of their respective owners.
[FRAUD_DISCLOSURE]
Visit mymetroclaim.com to file your claim 24/7. It’s easy and convenient for both filing and checking the status of your claim.
If your device is lost or stolen, call Metro® by T-Mobile at 1-888-8metro8 (1-888-***-****) to suspend your service and protect yourself against unauthorized use. HOW TO FILE A CLAIM AND GET RECONNECTED
Once your claim is approved, a replacement device will be shipped via next-business-day delivery, when available, at no additional cost.
Any replacement device will be a reconditioned model of like kind and quality. If a reconditioned device is unavailable, we’ll replace it with a new model of like kind and quality. Device color may vary depending on availability.
COVERAGE DETAILS
Coverage Purchased: Metro by T-Mobile Premium
Handset Protection
Covered Device: [PHONE_MAKE] [MODEL]
IMEI for Covered Device: [SERIAL_NUMBER]
Coverage Start Date: The date you enrolled in
the plan
Coverage End Date: Automatically renews
monthly until canceled by you or us
Monthly Cost: See Summary of Program Costs
Deductible: See Metro by T-Mobile Insurance
Deductible Schedule
Unrecovered Equipment Fee: Retail price of the
replacement device plus applicable shipping costs
Maximum Replacement Value: The lesser of the
replacement device or the purchase price of the
claimed device, minus your deductible, per approved claim
HOW TO ACCESS YOUR MCAFEE® SERVICES
Once you’ve downloaded and registered the McAfee® Security for Metro® app, you can:
Block malicious websites so you can browse safely and stop online threats like malware, phishing, viruses, and more
Ensure safer online and network connections with Wi-Fi Scan
Learn how safe you are online with your personalized Protection Score
Scan and monitor your personal data online with breach alerts plus protection tips to secure your info quickly
To access your premium True Key™ features:
Log in to mcafee.com/myaccount to find your activation code
Download the True Key app, choose Settings, click True Key Profile, and enter your code
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Any person who knowingly and with intent to defraud any insurance company or other person files an application for insurance or statement of claims containing any materially false information or conceals, for the purposes of misleading, information concerning any fact material thereto, commits a fraudulent insurance act, which is a crime, and may subject such person to criminal and substantial civil penalties.
Samsung Galaxy A14 5G 64GB Black
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CL05300B-NW-TIP2-1023
© 2023 Assurant, Inc.
Máximo de dos reclamos autorizados en cualquier período consecutivo de 12 meses basado en la fecha del primer reemplazo o reparación. La cobertura concluirá una vez que alcances tu límite de reclamos. Premium Handset Protection de Metro by T-Mobile cubre el dispositivo y el cargador estándar, la batería estándar y la tarjeta SIM (según corresponda a tu dispositivo). Los accesorios incluidos en el empaque del dispositivo original están cubiertos en el caso de un incidente que afecte simultáneamente tanto al dispositivo como al accesorio. Los dispositivos dañados deben devolverse dentro de los primeros 15 días una vez recibido el dispositivo de reemplazo; de lo contrario, se te cobrará la tarifa de equipo no recuperado no mayor que el valor del dispositivo de reemplazo. Ciertas pérdidas no están cubiertas; consulta los documentos de cobertura para conocer los detalles.
Todas las marcas registradas son propiedad de sus respectivos dueños. Visita mymetroclaim.com para presentar tu reclamo las 24 horas del día, los 7 días de la semana. Es fácil y conveniente tanto para presentar tu reclamo como para verificar el estado del mismo. CÓMO PRESENTAR UN RECLAMO Y RECONECTARTE
Una vez que tu reclamo sea aprobado, te enviaremos un dispositivo de reemplazo con entrega al siguiente día hábil, cuando esté disponible, sin costo adicional. Todo dispositivo de reemplazo será un modelo reacondicionado de tipo y calidad similares. Si no se encuentra disponible un dispositivo reacondicionado, el reemplazo se hará con un dispositivo nuevo de clase y calidad similares. El color del dispositivo puede variar según la disponibilidad. CÓMO ACCEDER A TUS SERVICIOS DE MCAFEE®
Una vez que hayas descargado y te hayas registrado en la app McAfee® Security for Metro®, puedes:
Bloquear sitios web maliciosos para que puedas navegar de forma segura y detener amenazas en línea como malware, phishing, virus y mucho más
Garantizar conexiones más seguras en línea y en las redes con Wi-Fi Scan
Conocer tu nivel de seguridad en línea con tu puntuación de protección personalizada de Protection Score
Escanear y monitorear tus datos personales en línea con alertas de violación y consejos de protección para proteger tu información rápidamente Accede a las funciones premium de True KeyTM:
Ingresa en mcafee.com/myaccount para conocer tu código de activación
Descarga la app True Key, elige Configuración, haz clic en Perfil True Key e ingresa tu código Si pierdes o te roban tu dispositivo, llama a Metro® by T-Mobile al 1-888-8metro8 (1-888-***-****) para suspender tu servicio y protegerte contra el uso no autorizado. DETALLES DE COBERTURA
Cobertura adquirida: Premium Handset Protection
de Metro by T-Mobile
Dispositivo cubierto: [PHONE_MAKE] [MODEL]
IMEI de dispositivo cubierto: [SERIAL_NUMBER]
Fecha de inicio de la cobertura: La fecha en que te inscribiste en el plan
Fecha de finalización de la cobertura:
Se renueva automáticamente cada mes hasta que tú
o nosotros lo cancelemos
Costo mensual: Consulta el resumen de costos
del programa
Deducible: Consulta el listado de deducibles de seguro de Metro by T-Mobile
Tarifa por equipo no recuperado: Precio minorista del dispositivo de reemplazo más los costos de envío aplicables Valor máximo de reemplazo: El menor del dispositivo de reemplazo o el precio de compra del dispositivo reclamado, menos tu deducible, por reclamo aprobado
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Samsung Galaxy A14 5G 64GB Black
154418
Claim limits apply. Please refer to your insurance coverage documents for details. When you receive a replacement device, you must return your damaged or malfunctioning device within 15 days of receipt of your replacement device. If you don’t return the device, you’ll be charged an unrecovered equipment fee for the retail price of the replacement device plus applicable shipping costs.
Device tier may be determined by device storage capability. As your device depreciates, it may be classified under another tier and your deductible would be adjusted accordingly. Refer to the next page to find your device make and model, and corresponding device tier and deductible, or visit mymetroclaim.com/deductible.
Summary of Program Costs
(Plus Tax, if Applicable)
Effective 11/01/2021
Device Tier
1 2 3 4 5 & BYOD 6
Monthly Charge per Device $5 $6 $12
Insurance Deductible per
Approved Claim $20 $50 $60 $120 $200 $275
All trademarks are the property of their respective owners. Metro® by T-Mobile
Premium Handset Protection®(PHP)
For customers with area codes from all states except NY CL12641_NW_BUNDLE-0522
© 2022 Assurant, Inc.
154419
Se aplican límites de reclamo. Consulta tus documentos de cobertura de seguro para más detalles. Cuando recibas un dispositivo de reemplazo, debes devolver tu dispositivo dañado o en mal funcionamiento en un plazo de 15 días desde la recepción de tu dispositivo de reemplazo. Si no devuelves el dispositivo, se te cobrará una tarifa por equipo no recuperado por el precio minorista del dispositivo de reemplazo más los costos de envío aplicables. El nivel del dispositivo puede determinarse por la capacidad de almacenamiento del dispositivo. Conforme tu dispositivo se deprecia, puede que esté clasificado bajo otro nivel y tu deducible se ajustaría en consecuencia. Consulta la página siguiente para encontrar la marca y el modelo de tu dispositivo, y el nivel de dispositivo y deducible correspondiente, o visita mymetroclaim.com/deductible. Resumen de costos del programa
(más impuestos, si corresponde)
Effective 11/01/2021
Nivel de dispositivo
1 2 3 4 5 y BYOD 6
Cargo mensual por dispositivo $5 $6 $12
Deducible de seguro por reclamo aprobado $20 $50 $60 $120 $200 $275 CL12641_NW_BUNDLE-0522
© 2022 Assurant, Inc.
All trademarks are the property of their respective owners. Metro® by T-Mobile
Premium Handset Protection®(PHP)
Para clientes con códigos de área de todos los estados excepto NY 154420
CL12640-0124_BYOD
© 2024 Assurant, Inc.
Insurance Deductible Schedule
Claim limits apply. Please refer to your insurance coverage documents for details. All marks associated with the devices listed herein are the property of their respective owners. Device Tier
1 2 3 4 5 & BYOD 6
Insurance Deductible per
Approved Claim (Plus Tax, if Applicable)
$20 $50 $60 $120 $200 $275
Metro® by T-Mobile
mymetroclaim.com/deductible
Find your device tier below, which applies to your monthly premium and deductible. If you don’t see it, visit: Franklin Tier
Pintrac Pet Tracker 1
JEXtream RG2100 5G
Mobile Hotspot 3
Pixel 6a 4
HMD
Nokia C210 2
Nokia G310 5G
Nokia G400 5G
Nokia X100
3
Konnectone
MetroSMART Ride®
Moxee Tablet 2 2
LG
Aristo™ 5
K51™ 2
Stylo™ 6 3
Motorola
moto g play
moto g pure 2
moto g power
moto g power 5G
moto g 5G
one 5G ACE
3
moto g stylus 5G
moto razr 5G venus 4
OnePlus
Nord N10 5G
Nord N20 5G
Nord N30 5G
Nord N100
Nord N200
Nord N300 5G
3
Q1
Schok Flip 1
Alcatel Tier
GO FLIP™ 4 4G
LINKZONE™ 2 1
JOY TAB™ 2
T-Mobile REVVL4 2
T-Mobile REVVL4+ 3
T-Mobile REVVL 5G 4
ANS
Hot Pepper Tabasco 1
Wiko Voix 2
Apple®
iPhone® SE3 4
iPhone® XR
iPhone® 11
iPhone® 12 Mini
iPhone® 14
5
iPhone® X
iPhone® XS
iPhone® XS Max
iPhone® 8 Plus
iPhone® 11 Pro
iPhone® 11 Pro Max
iPhone® 12
iPhone® 12 Pro
iPhone® 12 Pro Max
iPhone® 13
iPhone® 13 Mini
iPhone® 13 Pro
iPhone® 13 Pro Max
iPhone® 14 Plus
iPhone® 14 Pro
iPhone® 14 Pro Max
iPhone® 15
iPhone® 15 Plus
iPhone® 15 Pro
iPhone® 15 Pro Max
6
Coolpad
MetroSMART Hotspot™ 1
Legacy™ 3
Samsung Tier
Galaxy A02s
Galaxy A11 2
Galaxy A03
Galaxy A12
Galaxy A13 LTE
Galaxy A13 5G
Galaxy A14 5G
Galaxy A15 5G
Galaxy A21
Galaxy A32 5G
Galaxy Tab A7 Lite
3
Galaxy A23 5G
Galaxy A52 5G
Galaxy A53
Galaxy A54 5G
Galaxy S23 FE
Galaxy Chromebook Go
4
Galaxy GS21 FE 5G
Galaxy S20 FE 5G 5
Galaxy S20 5G
Galaxy Note 10+ 5G 6
TCL
Flip Go 1
20 XE
Ion X
FamilyConnect™ 4G
TAB 8 LE
TIMEX FamilyConnect
2
30 XE 5G
Stylus 5G
TAB 10 5G
3
Wingtech
Hotspot HS1 1
T-Mobile REVVL V
T-Mobile REVVL 6 5G 2
T-Mobile REVVL V+ 5G
T-Mobile REVVL 6 PRO 5G
T-Mobile REVVL 6X 5G
T-Mobile REVVL 6X PRO 5G
T-Mobile REVVL TAB 5G
3
154421
CL12640-0124_BYOD
© 2024 Assurant, Inc.
Listado de Deducibles de Seguro
Metro® by T-Mobile
Nivel de dispositivo
1 2 3 4 5 y BYOD 6
Deducible de seguro por
reclamo aprobado (más impuestos, si corresponde)
$20 $50 $60 $120 $200 $275
Se aplican límites de reclamos. Consulta tus documentos de cobertura del seguro para más detalles. Todas las marcas asociadas con los dispositivos que se indican en este documento son propiedad de sus respectivos dueños. mymetroclaim.com/deductible
Busca el nivel de tu dispositivo a continuación, que se aplica a tu prima mensual y deducible. Si no lo encuentras, visita: Franklin Nivel
Pintrac Pet Tracker 1
JEXtream RG2100 5G
Mobile Hotspot 3
Pixel 6a 4
HMD
Nokia C210 2
Nokia G310 5G
Nokia G400 5G
Nokia X100
3
Konnectone
MetroSMART Ride®
Moxee Tablet 2 2
LG
Aristo™ 5
K51™ 2
Stylo™ 6 3
Motorola
moto g play
moto g pure 2
moto g power
moto g power 5G
moto g 5G
one 5G ACE
3
moto g stylus 5G
moto razr 5G venus 4
OnePlus
Nord N10 5G
Nord N20 5G
Nord N30 5G
Nord N100
Nord N200
Nord N300 5G
3
Q1
Schok Flip 1
Alcatel Nivel
GO FLIP™ 4 4G
LINKZONE™ 2 1
JOY TAB™ 2
T-Mobile REVVL4 2
T-Mobile REVVL4+ 3
T-Mobile REVVL 5G 4
ANS
Hot Pepper Tabasco 1
Wiko Voix 2
Apple®
iPhone® SE3 4
iPhone® XR
iPhone® 11
iPhone® 12 Mini
iPhone® 14
5
iPhone® X
iPhone® XS
iPhone® XS Max
iPhone® 8 Plus
iPhone® 11 Pro
iPhone® 11 Pro Max
iPhone® 12
iPhone® 12 Pro
iPhone® 12 Pro Max
iPhone® 13
iPhone® 13 Mini
iPhone® 13 Pro
iPhone® 13 Pro Max
iPhone® 14 Plus
iPhone® 14 Pro
iPhone® 14 Pro Max
iPhone® 15
iPhone® 15 Plus
iPhone® 15 Pro
iPhone® 15 Pro Max
6
Coolpad
MetroSMART Hotspot™ 1
Legacy™ 3
Samsung Nivel
Galaxy A02s
Galaxy A11 2
Galaxy A03
Galaxy A12
Galaxy A13 LTE
Galaxy A13 5G
Galaxy A14 5G
Galaxy A15 5G
Galaxy A21
Galaxy A32 5G
Galaxy Tab A7 Lite
3
Galaxy A23 5G
Galaxy A52 5G
Galaxy A53
Galaxy A54 5G
Galaxy S23 FE
Galaxy Chromebook Go
4
Galaxy GS21 FE 5G
Galaxy S20 FE 5G 5
Galaxy S20 5G
Galaxy Note 10+ 5G 6
TCL
Flip Go 1
20 XE
Ion X
FamilyConnect™ 4G
TAB 8 LE
TIMEX FamilyConnect
2
30 XE 5G
Stylus 5G
TAB 10 5G
3
Wingtech
Hotspot HS1 1
T-Mobile REVVL V
T-Mobile REVVL 6 5G 2
T-Mobile REVVL V+ 5G
T-Mobile REVVL 6 PRO 5G
T-Mobile REVVL 6X 5G
T-Mobile REVVL 6X PRO 5G
T-Mobile REVVL TAB 5G
3
154422
TIP20001C-1119 Page 1 TIP20001C-1119-MP-1221
AMERICAN SECURITY INSURANCE COMPANY
A Stock Insurance Company
Administrative Office: 11222 Quail Roost Drive, Miami, FL 33157-6596 305-***-**** CERTIFICATE OF INSURANCE
INSURING AGREEMENT
We agree to provide coverage for Your technology that is eligible and enrolled for coverage, subject to the terms and conditions set forth in this Certificate, the Master Policy, Your Coverage Confirmation, and any endorsements attached to this Certificate. A copy of the Master Policy under which this Certificate is issued is available for Your inspection by contacting Us at: 1-800-***-****.
DEFINITIONS
Accessories are those items included with Your Insured Product purchase. These may include for smartphones, the device battery, wall charger, and USB charging cable. Accessories are eligible for coverage only when claimed as part of an Insured Product’s reported Loss.
Accidental Damage from Handling (“ADH”) means an
unexpected and unintentional external event that results in physical damage to the Insured Product. The damage shall be beyond Your control or the control of anyone You entrusted with the Insured Product. ADH coverage only applies to operational or mechanical failures such as drops and damage caused by liquid contact.
Consumer Software is software applications, branded by the Insured Product manufacturer, including but not limited to word processing, worksheets, and presentation software. Coverage Confirmation is Your receipt, proof of purchase, service agreement, or comparable documentation that indicates Your enrollment.
Device Profile (if applicable) means the personal user account You create with Us to register and manage Your Insured Product(s) and view the details of Your Coverage Confirmation. Group means the Product Owners who enroll in and We accept for coverage under the Master Policy.
Insured Product(s) means Your eligible Metro PCS device(s) on network, listed on Your Coverage Confirmation, or any eligible device registered by You and approved by Us. Insured Product includes Accessories coverage. In addition, at Our discretion, coverage may extend to any replacement device provided by the device seller, the manufacturer, or Us, as well as any subsequent upgrade device purchased or leased by You and registered with and approved by Us as an Insured Product.
Loss means an occurrence of a covered claim event, including but not limited to continuous or repeated exposure to substantially the same general harmful conditions to the Insured Product, while this Certificate is in force.
Malware means any program, applications, scripts or code intended to contaminate data or damage an Insured Product’s hardware or software. It includes but is not limited to any of the following: self–replicating viruses, worms, trojans, logic bombs, spyware or other malware. It does not mean defect or programming errors, such as the inability of a program to process any naturally occurring calendar date.
Manufacturer means the entity that produced and supports Your Insured Product.
Master Policyholder (“Policyholder”) means Metro PCS, the organization that holds the Master Policy under which We issued this Certificate.
Mechanical and Electrical Breakdown (“Hardware
Services”) means the failure of the Insured Product due to a defect in materials and workmanship when operated according to the manufacturer’s instructions. Mechanical and Electrical Breakdown does not include Accessories coverage.
Mysterious Disappearance means the vanishing of the Insured Product without either Your or the authorized user’s knowledge as to place, time, or manner.
Pre-existing Condition(s) means failures or defects with an Insured Product which You should have reasonably known to be present before coverage begins under this Certificate. Premium means the amount You pay or paid for this coverage as listed on Your Coverage Confirmation.
Product Owner, You, and Your mean the person or entity whose Insured Product(s) is/are covered by this Certificate. Theft means the unlawful taking or removing of the Insured Product without Your consent and with the intent to deprive You of the Insured Product. This includes burglary and robbery. We, Us, and Our mean American Security Insurance Company. PREMIUM PAYMENT
A monthly Premium as listed on Your Coverage Confirmation will be charged to Your billing account on record. Premium
Charge
Premium per Insured Product
Tier
1
Tier
2
Tier
3
$2
plus applicable tax
$2
plus applicable tax
$3
plus applicable tax
Tier
4
Tier
5
Tier
6
$3
plus applicable tax
$9
plus applicable tax
$9
plus applicable tax
154423
TIP20001C-1119 Page 2 TIP20001C-1119-MP-1221
WHEN COVERAGE BEGINS AND ENDS
If You purchase this coverage at the same time You purchase Your Insured Product(s), this Certificate begins the date You enroll for coverage.
If You purchase this coverage on a date later than the date You purchased Your connected Insured Product, this Certificate takes effect upon Our inspection of the connected device and Our acceptance of Your registration.
If an Insured Product changes due to a replacement by the device seller, the manufacturer, or Us or due to a device upgrade, coverage ceases on the existing Insured Product and begins on the replacement/upgrade device when You activate the replacement device on the Policyholder’s network.
To be eligible for coverage under this Certificate, You must be a member of the Group. Your coverage under this Certificate begins upon Our approval. If approved, Your coverage is retroactive to the coverage start date.
We reserve the right to deny coverage for any device that You do not register or that We do not approve as an Insured Product. Should We disapprove Your coverage, We will notify You in writing within thirty (30) days and refund to You any Premium paid.
Your coverage start date, term, end date, Premium, deductibles, and other coverage specifics are listed on Your Coverage Confirmation.
For those who purchase month to month coverage or a renewable term option (when offered), You also must be an active customer of the Policyholder to be covered under this Certificate. In addition, coverage under this Certificate is continuous until either cancelled or not renewed by either You or Us.
WHAT IS COVERED
We will cover the Insured Product(s) against direct, and sudden Loss, caused by Theft, Mysterious Disappearance, ADH, as well as any Mechanical and Electrical Breakdown that occurs after the expiration of the manufacturer’s warranty.
During the coverage term, We also may provide You with other services specific to Your Insured Product(s). These limited benefits may include (but are not limited to) device support, content backup and security services, claims management tools, alternative servicing and upgrade options, or promotions. Certain features of these services may not be available on or compatible with all device types.
WHAT IS NOT COVERED
We will not pay a claim due to:
1. The setup, installation, or any data restoration of the Insured Product or the provisioning of equipment
during Your service event. This includes the removal or disposal of any Insured Product replaced under this Policy.
2. Damage caused by:
a. Misuse, reckless, abusive, willful or intentional conduct associated with handling and use of the
Insured Product, including vandalism;
b. Exposure to environmental or weather conditions
(including rust or corrosion);
c. Acts of God, or other external causes except as described in What Is Covered; or
d. Service performed by anyone not authorized by the manufacturer or Us.
3. Operating the Insured Product outside the permitted or intended use as described by the manufacturer.
4. An Insured Product with an altered, defaced, or removed serial number, or an Insured Product modified to alter its functionality or capability without the manufacturer’s written permission.
5. Coverage only applies to an Insured Product returned to Us in its entirety (excludes Theft or Mysterious
Disappearance).
6. Neglect, including when required maintenance and/or cleaning are not performed as specified by the
manufacturer.
7. Damage related to any Malware.
8. Damage to Your data, either inputted, stored on, connected to, or processed by Your Insured Product. This includes third party software/applications,
messages, emails, documents, passwords, photos,
videos, music, ringtones, maps, books or magazines, and games.
9. Cosmetic damage, including but not limited to scratches and dents that do not otherwise affect the functionality of the Insured Product.
10. Damage caused by normal wear and tear or which is otherwise due to the normal aging of the Insured
Product.
11. Pre-existing Conditions or defects that are subject to a manufacturer’s warranty or recall.
12. Support for software other than the native Consumer Software or any Manufacturer-branded software
designated as “beta”, “prerelease,” or “preview”; third party applications and their interaction with the Insured Product; or server-based applications.
13. Issues that could be resolved with a software upgrade. 14. Any intentional dishonest, fraudulent or criminal act by You, any authorized user, anyone You entrust with the Insured Product, or anyone else with an interest in the Insured Product for any purpose, whether acting alone or in collusion with others.
154424
TIP20001C-1119 Page 3 TIP20001C-1119-MP-1221
15. Voluntary parting with the Insured Product by You or anyone entrusted with the Insured Product, including if induced to do so by any fraudulent scheme, trick, device or false pretense.
16. Illegal trade or confiscation by any governmental authority.
17. Any liability for damage arising from delays or any consequential damages due to a claim.
18. Depreciation or obsolescence.
19. Claims to property held in inventory or held as stock in trade.
20. Any other act or result not described as covered under this Certificate.
21. Mechanical and Electrical Breakdown that occurs during the manufacturer’s warranty.
YOUR RESPONSIBILITIES
To file a claim or request support, You agree to comply with each of the terms listed below.
1. Back up all software and data that resides on Your Insured Product(s). DURING A CLAIM EVENT, WE
MAY DELETE THE INSURED PRODUCT’S
CONTENT AND REFORMAT THE STORAGE
MEDIA. We will return Your Insured Product or
provide a similar replacement as originally configured by the manufacturer, subject to applicable updates. You will be responsible for restoring all other software programs, data, and passwords.
2. Notify Your service provider of any Loss due to Theft or Mysterious Disappearance (when applicable).
3. Update software to currently published releases prior to seeking service.
4. As part of a claim or request for support, provide information about the symptoms and causes of the
issues with the Insured Product.
5. Respond to requests for information, including but not limited to Your identification and proof of Insured Product ownership, the Insured Product’s serial
number, model, version of the operating system and software installed, any peripheral devices connected or installed on the Insured Product, any error messages displayed, the actions which were taken before the Insured Product experienced the issue and the steps taken to resolve the issue.
6. Provide Us a detailed description of the actual event should We ask You for an explanation of where and
when the Loss occurred. We will deny the claim event if You fail to pay any applicable deductible as described below or fail to provide information relating to the failure or damage when asked.
7. Follow the instructions We give You:
a. For Mechanical and Electrical Breakdown or ADH
Loss, this may include unlocking Your device,
turning off device location features, resetting the Insured Product to factory settings, removing Your data/mobile wallet/registration from the Insured
Product, refraining from sending Us devices and
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