Terry Ann Drummond **** Rushworth Dr

Houston, TX 77014 Cell: 832-***-****

Email: ad4aq0@r.postjobfree.com

OBJECTIVE: To obtain a challenging position while acquiring knowledge to further develop my skills in a professional environment.

QUALIFICATIONS:

Work well without supervision

Ability to prioritize and remain focused on the essence of an issue

Excellent with customer support services

Skilled at learning new concepts quickly while working well under pressure

EXPERIENCE:

9/23 to current Taylor Technical Services Katy, Texas

Receive, track, distribute, and monitor project documents. Enter data and produce logs, transmittals, and other reports as required following standard work processes. Assist users in locating electronic information to ensure effective information flow between project team, vendors, and clients. Assist with project close-out and records management Documentation experience. Knowable about the In’s/Outs of documentation and submittals. Daily monitoring incoming and out going Emails from Project Managers and vendors using Syncplicity and Bluebeam and BIM360,Aconex to receive and return document to the vendor and internal distribution matrix on the project

2/21 to 8/23 K2Project Management Services Hoston, Texas

Call Center Supervisor

The liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries, keeping customer satisfaction at the core of every decision and behavior. Responsibilities: • Manage large amounts of inbound and outbound calls in a timely manner • Follow communication “scripts” when handling different topics • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives • Seize opportunities to upsell products when they arise • Build sustainable relationships and engage customers by taking the extra mile • Keep records of all conversations in our call center database in a comprehensible way • Meet personal/team qualitative and quantitative targets I manage 26 agents and take all supervisor calls that request to speak with the manager. I submitted End of the day reports of all agents progress, stack ranking and adherence. Submit a excel spreadsheet of performance at the end of every week.

9/19 to 1/20 Marathon Refinery Job Industrial Services Gallup, NM

Project Assistant 2

Provide support and creates balance in the time and scope of executing projects under the direct supervision of Project Lead. Responsible for Allocating all employee’s time in track system. Preforming all of the document control functions that are associated with the project. Sending and receiving all P & ID’s that are been submitted to the home office to be updated and redrawing through Auto CAD. To meet the marathon standard and specification. Creating Databook of all of the drawings that have been updated and the drawings that have been updated and issued with the correction to be issued to the Gallup refinery with all new number and revision.

8/18-9/19 LyondellBasell /SGS LaPorte, TX

Sr.Document Control lead

Responsible for the distribution, tracking, and retrieval of all master project documentation. Track all revised documents and notify the PM’s upon the arrival of all new documents or final updates from MEC. The electronic document filing system that houses the current Hyper zone project documentation used is Aconex database to secured transfer site for the distribution and retrieval of LyondellBasell Hyper zone Project documents. Engineering and construction drawings generated, or revised, using AutoCAD Software, a general-purpose Computer Aided Drafting program supplied by Autodesk, or approved second party software. LyondellBasell requires that all AutoCAD files be returned in 2010 version. Verify revision status in info works database for current to update the Databooks .Creating Loop Folder and Equipment Folders in Documentum and printing and sending to client via Transmittal. Creating Excel spreadsheet to track and backload all document sent and received.

9/17to 12/17 CVR Refinery/Turnaround Consulting Services, LLC Wynnewood Ok

Cost Control Analyst

Creating excel spreadsheet to keep track of man hours being charged to approved AFE, s and Purchase Orders for the Turnaround project. Receiving the freight billing in Savion database. Verifying the total of all Invoice being presented for payment in Savion for accuracy and all documentation need to be approved for payment. Labor, material and services Accountabilities will include performing data entry, coordinate with peers to gather appropriate Maximo related data, run reports in Maximo, accumulate report data into a presentation form and present report data to management on a routine basis.

10/16 to 06/17 Flint Hill chemical Plant/ Turnaround Consulting Services, LLC Houston Tx

Project Assistant 2

Assist in the definition of project scope and objectives, workflow mapping. Develop & maintain a detailed project plan to monitor and track progress. Manage changes to the project scope, project schedule, Annotating Drawing with Adobe Acrobat Pro and Auto Cad. Establish and maintain relationships with all Primary Contractor. Create and maintain comprehensive project documentation through electronic and manual transmittals and email correspondence. Preparing Job Packages and transmitting all final packages issued for Construction. Update and managed all T/A employee contact information on-SharePoint. Manage Project related Administrative work as needed. Coordinate internal resources and Turnaround Database for the flawless execution of projects.

4/13 – 10/16 Iv-AGA Engineering Texas, LLC Houston, TX Sr. Document Control Lead Leader of document controller team for the Alba B3 Compression project executed under an EPIC contract The project had approximately 5,000 deliverables issued. Managing all revisions of the drawing of the drawings layering the latest revision on top. In addition, there was Vendor data, work with Data sheets, Plot plans, specifications, PFS and isometric associated with approximately 90 procured packages and over 10,000 shop drawings to manage. Organize and SharePoint software was used as the EDMS system for the project. Responsible for analyzing, identify and resolving all business and Technical problems with all documents. Annotating Drawing with Adobe Acrobat Pro and Auto Cad inserting comments and resentences. Verifying to ensuring that all met project requirements with respect to project specific document control procedures and the transmittal, tracking, storage and archiving all project generated documents and receiving and the filing and distribution of all client, Material Test Reports, vendor and subcontractor (fabrication and installation) documents. Sending and receiving all task for the project through outlook in the form of emails. Also responsible for the generation of final engineering job data books. Created a power point presentation on how to upload documents into organize and SharePoint. Trained all employees under my leadership to accurately work in the document control position.

5/11 -04/13 Foster Wheeler USA/ Bergaila & Associates Houston, TX Sr.Document Control Project Lead Assigned to Multi Project Group working with Vendor and Engineering Document. Responsible for utilizing a computerized Document Management system for tracking FWUSAC design documentation within a project. Update and maintenance of project document information in the Document Management System. Production of computerized document transmittals. Filing and scanning all Material test Reports into the database for electronic files. Creating end of project Databooks for client and for Document control library storage. Assure production of Engineering and design document management reports. Assure uniformity of Engineering and design document tracking information. Helps Requisitioning Engineer expedite Squad Check. Duties of Document Controller I as required.

12-08/05/11 American Bureau of Shipping /Info Current Houston, TX

Sr.Document Control Lead (Temporary Assignment) Clerk Job Responsibilities-internal & external mail distribution .Electronic file Transfers, Prepared Chron files for filing, stamping, drawings both manually and electronically. Distribute external mail to staff. Assist in the preparation of files being transferred to India via ESCAN.Prepare labels for Calculation files. Upload documents into Engineering Management system(02E). Research data in ESCAN per request. Print save and search for drawings via microfilm.

10/07- 12/08 Marathon Oil Corporation / IHS Energy Houston, TX

Data Technician (Temporary Assignment)

Data entry, filing and cataloging of domestic area, map, well files, well logs, drilling files, compact disks, Seismic film, and 8 MM tape. Stewarded all data from existing files stored in the Technical information center file room. Assisted all Marathon Employees with their live request to research the archived files stored at the offsite facility. Daily use of PI/ Dwight’s plus 1.7, Wyoming and Colorado Oil & Gas Conservation commission.

EDUCATION:

May 1983 Diploma Sam Houston Sr. High School Houston, TX

Twic card,basic safety plus Certificate of Completion for SAP

Software Experience

Documentum

Acconex

Info works

Maximo

Savion

AutoCAD

SharePoint

Turnaround data base

Organize

We Transfer (FTP)

Crystal Report

SAP

Project wise

Escan

O2E

FileNet

PI/Dwight’s plus 1.7

Electronic Files Transfer

Micro office 365

Prepare specifications for documents (requirement, control, delivery) for (a) Internal and external design and vendor documents, and (b) Project correspondence.

Comply with the Company Records Management for Controlled and not Controlled documents.

Execute project archiving and handover to next project phase / Operations.

Manage all paper and electronic document flow within project, and from / to contractors or vendors. Create and maintain document distribution matrix.

Establish and coordinate the use of document “team working areas” for uncontrolled documents and informal sharing.

Establish and maintain the Doc Control System and Electronic Document Management System (EDMS).

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