Virtual Assistant Customer Service

OBJECTIVE

To be able to provide excellent and accurate service to my client and to be able to share my knowledge and experience with the company.

EXPERIENCE

Rocket Station Virtual Assistant [ April 2022 - Present ]

●Data Entry / Report Generation

●Responding to inquiries via phone / email / text

●Calendar Management

●Sending Receipt, Invoices and creating check requests

●Other Administrative tasks

Wells Fargo Customer Success Specialist [ August 2021 - March 2022 ]

●Assisted customers with their banking needs and helped them understand their transaction details.

●Helped customers file a dispute if there is any discrepancy or unauthorized transactions on their banking account.

●Processed orders for checks, debit cards, bank statements, and other bank documents.

●Gave instructions on how to set up their online banking access and perform troubleshooting steps if certain features of their online banking are not working.

●Read necessary scripts for most processes in compliance with the bank’s regulations.

Alorica Teleservices Account Expert [ January 2020 - July 2021 ]

●Corresponded with customers to resolve service issues by conducting troubleshooting steps on their devices and network.

●Evaluated customer’s account standing to offer certain products and services that they are qualified for that is in line with the company’s promotion.

●Processed orders, credits, and returns.

●Assisted customers with their billing concerns and provided necessary adjustments if there is any discrepancy.

Helped customers with processing payments over the phone and setting up payment arrangements if they need more time paying their bill.

Eperformax Customer Service Representative [ July 2019 - December 2019 ]

●Corresponded with customers to resolve service issues by conducting troubleshooting steps on their devices and network.

●Evaluated customer’s account standing to offer certain products and services that they are qualified for that is in line with the company’s promotion.

●Processed orders, credits, and returns.

●Assisted customers with their billing concerns and provided necessary adjustments if there is any discrepancy.

●Helped customers with processing payments over the phone and setting up payment arrangements if they need more time paying their bill.

The New Century Seafood Restaurant Waiter [ January 2018 - March 2019 ]

●Prepared and set up dining table before operation.

●Took order for customers and made necessary recommendations for their dining experience

Concentrix Sales Associate [ September 2017 - December 2017 ]

●Answered incoming calls and helped the customer install software on their devices.

●Ran diagnostics on their devices and offered monthly technical support to give them 24/7 access to a personal technical support.

Teleperformance Customer Service Representative [ January 2017 - April 2017 ]

●Assisted customer in making reservation for hotels, cars, and flights.

●Helped the customer make changes with their reservation.

AXA Philippines Cash Assistant [ March 2016 - December 2016 ]

●Collected raw data from the collection’s department.

●Input data into a CRM form

Card Bank Inc. Account Officer [ December 2014 - February 2016 ]

●Conducted customer investigation and prepared loan documents once they qualified.

●Processed weekly collections.

EDUCATION

College/Vocational level [ 2011 - 2015 ]

Abada College

Bachelor of Science in Business Administration Major in Financial Management

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