Irma Mendez

ad4apm@r.postjobfree.com

***** ****** ******

El Paso, Texas 79928

915-***-****

OBJECTIVE

To work for an organization in a clinical setting that can offer me stability and opportunity through job advancement

QUALIFICATIONS

Genuine interest in clients, ability to listen effectively with no evaluation or judgment, ability to evaluate and observe to make an accurate client assessment, good understanding of clinical practice and multicultural issues, ability to identify and understand client’s experience while establishing and maintaining healthy boundaries. Ability to communicate, follow oral and/or written instruction and maintain good working relationship with peers.

Bilingual-Spanish

EDUCATION

University of Phoenix

2014-2017 Master’s in Counseling and Mental Health

University of Phoenix

2010-2013-

BA of Science in Human Services

International Aviation and Travel Academy 4/1992-09/1992

University of Texas El Paso 1994-1996-Basic Academics

EXPERIENCE

Internship

Lending Ear Counseling Center

April 2017-May 2017

Participated in one-on-one couple’s and children’s therapy under the supervision of a Licensed Professional Counselor. Assisted children in expressing emotions by using Play Therapy and using problem solving techniques.

Internship

Pride Industries/Winchester House

1/26/17-5/4/2017

Assess clients during intake to determine the level of need

Conduct individual therapy using the solution focused model

Crisis intervention when needed

Maintain weekly progress notes

Conduct psychoeducational groups for clients

Internship

Aliviane Women’s Residential

7/14/16-1/19/17

Conduct intake assessments and enter informational notes in CMBHS system

Conduct individual therapy under supervision of LCDC

Conduct psychoeducational group therapy for client/residents

Assist with crisis intervention

El Paso Mental Health

July 2022-to present

Duties include but not limited to the following:

Maintain a caseload in accordance with agency policies and procedures and licensing counseling and contract standards.

Conduct intake interviews and initial adult and children assessments. Participate in assessment diagnosis, and treatment plans.

Develop and implement therapeutic plans when deemed necessary.

Record relevant clinical information as required by agency and state licensing board.

Provide information and data regarding admission/discharge of clients.

Meet predetermined deadlines that allow for timely services offered to clients.

Identify mental health symptoms and treatment needs.

Coordinate closely with prescriber, psychiatrist and other necessary staff to evaluate/care for client.

Provide mental health crisis and suicide interventions when deemed necessary to ensure the client’s well-being and safety.

Monitor the client’s condition and treatment needs.

Provide linkage and/or discharging planning services.

Document service encounters and diagnosis appropriately and accurately by providing organized and legible notes.

Participate in trainings to maintain state and organizational requirements as well as professional development to ensure best practice for clients.

Southwest Key

December 2017- August 2022

Conduct intake, admission, and diagnostic assessments with clients, and document results according to Southwest Key program standards.

Prepare goal-oriented psychosocial diagnostic assessments, service plans and progress.

reports; update service plans and engage service team members in the process.

Document all services provided in Efforts to Outcomes in accordance with program.

specific requirements.

Provide client progress updates to funding source as requested.

Facilitate or co-facilitate client groups on specific issues; utilize program specific

curriculums in accordance to contract requirements.

Provide case consultations and lead case staffing meetings.

Travel as needed for trainings, conferences or to provide home based, one-to-one

counseling for clients and family.

Facilitate and develop staff development training as requested related to clinical issues.

Maintain therapeutic services within the Southwest Key and funding source guidelines.

Attend training, workshops and meetings upon request.

Emergence Health Care/Case Worker II

July 2014 to December 2017

Direct Care Hours- Provide direct care time with customers as directed. Ensure all customers have current assessments as per Regulatory requirements. Ensure all customers have current treatment plans as per Regulatory requirements. Ensure Case Management Caseloads are managed in accordance to Performance requirements. 95% customers served as treatment plan directs. Concurrent Review- Provide Rehabilitative Services managed in accordance to Performance Contract 95% customers services delivered as prescribed using Skills Training, Person Centered Model to create Recovery Plans and Treatment Goals. Ensure all services delivered are authorized as required. Paperwork- Ensure Regulatory quality of all documentation per unit(s) 95% of the time. Ensure compliance with Medicaid, and/or Third Party Payer regulations 100% Trainings- Provide training as directed by OA, Director, COO, HR, and Center Policy. Attend training as directed by OA, Director, COO, HR, and Center Policy. Ensure work behavior is compliance with Safety Regulations. Ensure unit(s) service access times are within compliance. Ensure continued customer satisfaction is maintained. Provide clinical services in accordance with approved curriculum and treatment plan. Completes other duties as assigned. Provide case management, which includes monitoring and oversight of consumer care and monthly home visit as per TAC and EPMHMR Performance contract with DSHS. 100% compliance

Horizon High School/Clint ISD-School Registrar September 2010-2014

Request school records, mail out transcripts

Enroll and withdraw students

Enter credits for counselors

Maintain student files in order

Generate quarterly enrollment reports for administrators and faculty.

Duties as assigned

Workforce Solutions/Follow-up Special

June 2009-2010

Management of program files and records for different state programs

ensure eligibility was processed accurately by case workers (that no fraud or abuse is

taking place)

Documentation verification

Data entry, retrieve information form TWIST system.

Prepare reports of findings and deficiencies

Ensure clients are being enrolled in different activities that can lead to employment or

educational training

Check income calculations for work programs

Ensure all paperwork has the client and staff signature

Ensure sanctions and penalties are being imposed on a timely manner

Scheduling Clerk/Office Assistant Bilingual Biliterate

Rowland Unified School District/Giano Intermediate School Nov 04-Jan 200

Greet parents, teachers, and substitutes

Troubleshooting which includes but not limited to helping various stations with

computer software problem

Helping with query statements in order to retrieve data

Helping teachers and administrators with Edusoft Grader

Download revisions into all systems from District office

Assign, change and issue passwords and user ids for teachers, administrators and office

staff.

Compile data from system for monthly and quarterly reports

Attend meetings with principals and Team leaders to develop master schedule

Generate class schedule, report cards and roll sheets for teachers and staff

Check database for accuracy and daily input

Work closely with technology and district office to ensure all systems are working

properly on a daily basis -Gather information from feeder schools to create master

Give assistance to front office staff with attendance or 1st aide to students when needed

Assist attendance clerk with attendance counts and reports for teachers

Assist with school registration (ensure proper documentation is submitted) and

scheduling

AERIES system liaison

Office Assistant /Bilingual

Oswalt Elementary School/RUSD Nov 2003-May 2004

Assist with registration

Retrieve and enter student data

Request and send student records

Maintain inventory on school supplies for office staff and teachers

Generate copies and flyers for mailings

Reconcile attendance counts for teachers

Run Quarterly attendance reports, mail out correspondence to parents for students with

excessive absences

Generate lists and labels for mailings

Assist parents and administrators with issues or concerns

Administrative Assistant

Rosemary Children’s Services

(Foster Care Agency) Nov2002-

Nov2

Assist social workers with case terminations, intake and placements

Maintain, prepare and process all forms necessary for children upon

Placement (file set up)

Conduct support and educational group for foster parents and children

Maintain monthly statistical reports.

Input foster care data/research

Maintain monthly census and annual reports

Process all reports (copying, mailing and filing)

Maintain monthly calendar of additions and terminations of children

to the agency

Prepare supply orders, distribute and maintain inventory

Maintain an accurate accounting of the current status of each Social

Worker’s caseload and submit lists to each appropriate staff.

Assist Social Workers and other agency employees with crisis intervention

Support Technician

Private Industry Council-May 2000-2001

Enroll participants in several activities (counseling, mentoring,

job readiness and job placement)

Conduct participant and supervisor orientations for employment

Assist counselors with coding sheets and other paper work

Data entry and maintain participant files in order

Contact participants for employment

Conduct worksite checks

Answer phones, route calls, take messages

Pick up deliver checks and calculate hours on timecards

Other duties as assigned

Front Desk Clerk

La Quinta Motor Inns-Aug 1992-May 2000

-Book reservations

-Answer phones, route calls and take messages

-Maintain front desk files and records in order

-Provide assistance and information to guests

-Balance out cash intake at the end of day

REFERENCES

Available upon request

Contact this candidate