SUMMARY

CONTACT EXPERIENCE

Wooter Staten Island, NY

Executive Sales Account Manager Aug 2022 - Present

• Responsible for developing long-term relationships with customers and overseeing sales

• Act as the point of contact and handle customers’ individual needs

• Provide white glove account service and support to clients to help drive existing and future business orders

• Generate new business using existing and potential customer networks

• Manage pricing negotiations and input process, including tiered discounts for qualified volume purchase agreements for current and reoccurring orders

• Resolve conflicts and provide solutions to customers in a timely manner

• Supervise account representatives to ensure sales increase

• Report on the status of accounts and transactions

• Set and track sales account targets, aligned with company objectives

• Monitor sales metrics through monthly and quarterly sales results to meet annual forecasting

• Order Management and tracking

Vantage Apparel Avenel, NJ

Account Manager, Special Markets, Mar 2018 – Mar 2022

• Ensured timely response to all customer inquiries relating to Vantage Product line and services

• Confirmed all customer orders are entered into the system (Impress) in an accurate and timely manner

• Managed and analysed inventory levels to recommend a percentage of stock for consignment.

• Worked within a team environment to meet goals within defined standard operating procedures

• Reconciled issues related to inventory on consignment due to lost, damaged, or expired orders

• Ensured departmental support to the outside sales representatives within their assigned territory

• Held daily, weekly, and monthly meetings with the Director to promote training, communicate the direction of the company/Special Markets, and review team performance to metrics

• Demonstrated a thorough understanding of company policies, product line, pricing structure, and services

Fairway Market, New York, NY

Ecommerce Operations Inventory Manager, Feb 2015- Jan 2018

• Develop daily, weekly, and monthly sales reports

• Hire and trained new employees for two fulfillment locations

• Schedule and manage a team of Supervisors and Personal Pickers

• Complete all audits for inventory and orders

• Organize department inventory counts for operation continuance

• Secure payment verification and adjustments

• Created SOPs for all operations within the department

• Comply with quality assurance expectations and standards

• Coordinate data and communications between operations and tech team

• Invoice matching and approvals

STRENGTHS

Client Account Management

Problem Solving

Inventory Management

Organization & Prioritization

Strong Communication

Sales Coaching

Customer Service / Conflict

Resolution Process

Improvements

EDUCATION

Associates, Applied Science of Business

Administration, GPA 3.0,

New Jersey City University, Jersey City,

NJ Sept 1995 – Sept 1998

Bachelors, Applied Science of

Telecommunication Management,

DeVry University North Brunswick, NJ,

Feb 2003

Cozzetta Mitchell

Senior Global IT Project Manager

732-***-****

ad4ap8@r.postjobfree.com

Additional references available

upon request

REFERENCES

Address

Woodbridge, New Jersey 07095

Email

ad4ap8@r.postjobfree.com

Phone

732-***-****

Initiative-taking Executive Sales Account Manager. Results-oriented and focused on maximizing sales by managing all accounts systematically and logically. Committed to ideals of consistency and dedication to build the most successful business partnerships. Exceptional interpersonal, time management, and negotiation skills. Proven account management professional with demonstrated analytical, strategic planning, and leadership skills. 10+ years of experience in the industry with an impressive track record of generating rapid sales growth, strengthening key accounts, and expanding sales channels.

Gail G.

Crook

Executive Sales Account

Manager Operations /

Inventory Control Manager

cont., Johnson & Johnson Health Care Systems Inc. Piscataway, NJ End User Sales, Associate Analyst, Mar 2011 – Dec 2014

• Researched, troubleshoot, and solve problems of broad complexity.

• Communicated with distributors via e-mail and conference calls to address and eliminate various drivers of discrepant lines identify and implement process improvements.

• Maintained monthly metrics on distributor accounts. May include developing, creating, running reports, and performing trend analysis.

• Performed monthly audits and validate outgoing Op Co reports and internal data requests to ensure accuracy.

• Transferred knowledge across departments and operating companies, etc. Mark Ecko Enterprises, LLC New York, NY

Production Manager/Operations Analyst Mar 2004 - Dec 2010

• Managed all aspects of day-to-day merchandise operations related to AS400 (ABS).

• Liaised between corporate user community, planning, warehouse, traffic, US customs and customer service regarding all aspects of the business.

• Issued and reconciled all purchase orders for five divisions, i.e., wholesale, retail, e-commerce, and outlet via AS400.

• Confirmed purchase order data from US and international suppliers to ensure accuracy of data.

• Collaborated with planning to communicate changes in buy plans to ensure an accurate open-to-buy.

• Analyzed new and existing applications related to AS400 merchandising system.

• Issued and maintained receipt of all ASN’s (Advance Shipment Notice) processed via AS400.

• Supported finance department through invoice matching and submitted to a third party in Hong Kong for payment and wire transfer confirmations.

• Managed and updated vendor compliance through daily chargebacks.

• Tracked and prepared all samples for departmental sale representatives for market. Giorgio Armani Corporation New York, NY

Assistant Buyer-Merchant /Armani Casa Nov 1999 - Sept 2003

• Communicated with and researched various business policies and procedures for stores and third-party warehouses.

• Receive merchandise from delivery and compare against packing list.

• Drafted and developed daily and weekly selling reports for Milan.

• Involved in first level support for Retek merchandise systems.

• Involved in purchase order entry/allocate and shipment confirmation and processing.

• Created and managed special orders for clients, replenishment program and made-to- measure orders.

• Liaison between corporate, retail store and third-party warehouse.

• Supported finance with invoice matching and payment.

• Possessed ability to work in a deadline-orientated environment.

• Involved in retail store training, support, and development regarding Armani Casa special orders.

• Involved in part-time sales at our boutique to launch new fragrance line per season.

Contact this candidate