Customer Service Claims Examiner

MITCHELL SULLIVAN

*******@*******.*** 319-***-**** Iowa City, IA 52245

Summary

Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations. Passionate and professional Representative leads outreach efforts, strategic direction and day-to-day function management. Proven talent at building relationships and influencing others to gain support and commitment. Excellent presentation and communication skills and comfort working in fast-paced environment.

Skills

Sales Reporting

Telephone Reception

Paperwork Processing

Customer Service

Experienced with Word/Excel/Power point.

Type 50+ words per minute

Very reliant. Never had an unexcused absence

Willing to work as many hours as needed to complete projects

Experience

Sedgwick CMS Coralville, IA

Sr Disability Representative

12/2018 - 01/2024

Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.

Consistently met daily performance goals set by management team members

Processed leave of absence and disability claims w/100+ claim load.

Obtained New Mexico insurance license (20359309) for claims processing

General Dynamics Coralville, IA

Quality Monitor

02/2009 - 10/2018

Investiated customer complaints and identified root causes of quality issues.

Audited & scored incoming phone calls according to company standard

Monitored completed work and provided feedback to improve team member performance.

CVS Pharmacy Iowa City, IA

Cashier/Stocker

01/2000 - 08/2008

Welcomed customers, offering assistance to help find store items.

Issued receipts, refunds, credits or change due to customers.

Scanned merchandise using point-of-sale system for accurate purchase totals.

Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Education and Training

University of Iowa Iowa City, IA

Bachelor of Science in Psychology

12/2003

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