Robyn Bradley

Las Vegas, NV ***** 702-***-**** ad4ao8@r.postjobfree.com

PROFESSIONAL SUMMARY

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

SKILLS

Strategic Planning

Business Administration

Expense Tracking

Performance Management

Workforce Management

Policy Implementation

Marketing

Operations Management

Staff Development

Expectation Setting

Schedule Preparation

Time Management

Team Leadership

Verbal and Written Communication

Complex Problem-Solving

Problem Solving

Emotional Intelligence

Staff Training and Development

Customer Service

Employee Development

Scheduling and Coordinating

Good Judgment

Professional and Courteous

Negotiation and Conflict Resolution

Shift Scheduling

Teamwork and Collaboration

Hiring and Training

WORK HISTORY

MANAGER 02/2022 to CURRENT

Beach Cafe Las Vegas, NV

Managed and motivated employees to be productive and engaged in work.

Accomplished multiple tasks within established timeframes.

Maintained professional, organized, and safe environment for employees and patrons.

Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Cross-trained existing employees to maximize team agility and performance.

Maximized performance by monitoring daily activities and mentoring team members.

Onboarded new employees with training and new hire documentation.

Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.

Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.

Controlled costs to keep business operating within budget and increase profits.

Developed and maintained relationships with customers and suppliers through account development.

Improved safety procedures to create safe working conditions for workers.

Developed and implemented business strategies to achieve business goals and stay competitive.

Improved marketing to attract new customers and promote business.

Planned and budgeted accurately to provide business with resources needed to operate smoothly.

Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

OWNER 04/2006 to 01/2022

Beach Cafe Las Vegas, NV

Managed day-to-day business operations.

Consulted with customers to assess needs and propose optimal solutions.

Trained and motivated employees to perform daily business functions.

Evaluated suppliers to maintain cost controls and improve operations.

SERVER-MANAGER 03/1984 to 04/2005

Coffee Pub Las Vegas, NV

Trained servers on order management, food service quality and how to build rapport with guests.

Welcomed and greeted guests before presenting special menu items to clients.

Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.

Led team of servers to consistently meet customer service and sales targets.

EDUCATION

Basics

UNLV, Las Vegas, NV

High School Diploma 06/1982

Las Vegas High, Las Vegas, NV

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