Warehouse Associate Customer Service
Resume:
PROFESSIONAL BACKGROUND
Goodeggs, Inc. November 2018 to June 2019
Warehouse Associate San Francisco, CA
As an Outbound Associate I work and collaborate with a small team to prepare and package top quality produce at the Foodhub. Food preparation including weighing and separating product, marking with identifying information, cleaning and organizing of returned materials and general food hub area. Must have a smart phone and a computer for part of this job to navigate through different computer apps and programs. Also I had to weigh the product so I needed to be very versed in units of measure and the use of digital scales and thermometers.
Amazon Go Store in San Francisco April 2018 to November, 2018
Retail Associate
Duties: I was a part of the team that help launch the new store in San Francisco.
- Ensure consistent execution of inventory
· Receive, stock, and replenish product,
· Adhere to high safety and quality standards
· Identify and communicate barriers to completing assigned tasks
· Follow standard processes and identify opportunities for improvements
· Work independently and in a team environment
· Keep the store as clean and beautiful as it was on Day 1
· Perform additional duties as assigned
· Able to work in an ambiguous environment
FEDEX OFFICE KINKO’S June, 2017 to March, 2018
Center Lead Consultant (Customer Service)
Duties: Provides sales and customer support by greeting customers entering the store and answering any questions or concerns they may have. Inform customers of any promotions and suggest products to customers. Handle and process customer purchases using Point of Sale. Assist customers with any transaction necessary to fit their needs. Maintain store appearance, vacuuming, and dusting; arrange store products on shelves, refill displays when necessary, put away all incoming supplies for the store and restock when necessary. Change tags on items when on sale or when instructed by my manager. Interact positive with customers. Answer incoming calls and make calls to customers when necessary. Stock items in store when needed. Also did technical support, answering questions from clients when necessary regarding use and trouble-shooting equipment
FEDEX HUB March 2016 to June 2017
Package Handler
Duties: Sorting packages for delivery, operating heavy machinery such as forklifts, trucks, and hydraulic conveyor belts.
Contract jobs in San Francisco and Oakland, with various Agencies, most recently with
Nelson Staffing and Adams and Martin
275 Battery Street, Suite 1120, SF 94111 – Telephone Number: 415-***-****
August 2014 to December 2016
Contract Temporary Assignments – Supported several Partners and Associates.
Duties included: lots of customer services and interacting with clients. Performed administrative activities including overseeing projects, composing letters, reports, prepared and edit presentations. Some of the positions required strong written and communication skills. I often trained new employees coming into the department. Needed to possess strong interpersonal skills, leadership, negotiation and problem solving. E-filing State and Federal Courts, booked depositions, and made all travel arrangements.
Randstad Staffing December 23, 2016 to March 2016
Supervisor Jeremy Wong at 925-***-****.
Contract Temporary Assignments – Supported several Partners and Associates.
Duties included: lots of customer services and interacting with clients. Performed administrative activities including overseeing projects, composing letters, reports, prepared and edit presentations. Some of the positions required strong written and communication skills. I often trained new employees coming into the department. Needed to possess strong interpersonal skills, leadership, negotiation and problem solving. E-filing State and Federal Courts, booked depositions, and made all travel arrangements.
Teraoka & Partners February 2016 to May 2016
Paralegal/Litigation Secretary (contract)
This started as a two week assignment and I was doing so great that I was asked to stay as long as they needed me which ended up being 4 months. I worked for the owner, Steven G. Teraoka (founder and CEO). I also E-file (State) for a litigation contract attorney that handle Steve's litigation cases. I set up files for Steve and reorganized his office, made phone calls for him when necessary also filed in State (One Legal) and Federal Courts and kept the calendaring for the contract attorney via Outlook. Made sure the contract attorney knew his schedule and where he was supposed to be and what court; Steve ask me to go over his schedule with him every day. The office Manger, Janet, ask me to find a new soft ware for calendaring for the firm. I went on the internet and started a search for software for calendaring. I presented her with five choices starting with the lowest monthly payments. I presented it to her in a presentation format. I also worked as the back for the Receptionist.
K&L GATES, LLP Sept. 10, 2007 to Aug. 30, 2014
Litigation Assistant/Secretary
Started at K&L Gates LLP as a temporary employee, within three weeks the position became full time. Assisted Equity Partner in charge of the Toxic Tort Team, and acted as his right hand, “go to” litigation/executive assistant:
Complete Travel and Expense Reimbursement Statements and maintained calendar for all Associates and the Partners.
Coordinate travel arrangements for attorneys and Equity Partner, took phone messages and sent them out via email to whom it concerned, coordinated conference calls, enter
Attorney time (when they could not), maintained all timesheets and expenses and review telephone bills for appropriate client invoices.
Revise documents and Pleadings and Discovery.
Handle all invoices and billing for the department. Made sure the bills and invoices received for our clients were correct, made corrections/adjustments before sending to Partner to review. Once returned to me I forward to accounting to cut check and the checks were return to me to send out. Created reports each month for the client billing.
Create binders for State Judge in San Francisco Superior Court.
Coordinate mediation meetings.
Open and distribute mail for attorneys.
Responsible for all Requests for Dismissals that needed to be filed with the Courts.
Sent and receive faxes and maintain attorneys’ emails.
File correspondence, cards, invoices, receipts, and other records in alphabetical or numerical order or according to the filing system used. Locate and remove material from file when requested. Kept records of materials filed or removed, using logbooks or the computer. I also added new material to file records and created new files as necessary. Tracked materials removed from files in order to ensure that borrowed files are returned to their proper location. Gather materials to be filed from departments and returned to proper location.
Always willing to help other secretaries if workload was slow.
Photocopying of various types of documents, as well as reference materials for trial.
Scan, convert and format legal documents from PDF to Word, and applied styles.
Develop PowerPoint presentations, produce charts and graphics for use as illustrations.
Create and revise complex charts in Excel and Word.
Draft correspondence and charts, using Windows, Microsoft, Word, Excel, and PowerPoint.
Always willing to work any overtime when necessary, including weekends. Also worked as Receptionist when needed.
BUCHALTER NEMER, LLC September 2005 - May 2007
Legal Secretary/Floater
Supported a Partner and Associate in the Banking and Finance department.
Prepared/edited documents, including redlining, redacting, proofing, etc.
Responsible for reviewing partner's emails and forwarding to the appropriate file folder and emails he needed to address right a way I sent to him directly with a reminder alert in Outlook. He also did a lot of dictation.
When a deal was closing I made sure I had all original signatures of everyone involved for the Bank and my attorney.
Responsible for client billing and submitting expense reports.
Handled domestic and international travel arrangements; prepared expense reports.
Scheduled meetings, conference calls.
Create and add material to hard copy files as needed for record keeping. Updated database of digital records for redundancy; find and correct address errors; conduct routine verification to ensure integrity of filing system and prepared files for tax purposes.
Filled in when other secretaries were on vacation or out of the office.
Reception release also.
Completed attorneys’ time entry.
Sent and received faxes.
Maintain attorneys’ emails.
KING & SPALDING, LLP Atlanta, Georgia July 2000-July 2005
Legal Secretary/Floater
Assisted the Special Matters Partners (an off-site team for a client) essentially managed a satellite office for our client; responsible for traveling, timesheets, distributing checks to all contract attorneys on pay day. Acted as Partner’s right hand, edited and proofed documents and worked with Excel spread sheets. Review all expenses that were turned in my contract attorneys to make sure they were not charging the client for certain items.
Prepared memoranda and correspondence; drafted and revised pleadings; transcribed dictation.
Set up new client files and prepared closed files for storage.
Worked on proprietary database; ran conflict searches and other various duties as required by the Partners.
Set up and prepared agendas for meetings and took minutes as well.
Opened and closed office on daily basis; ordered supplies; ordered dinner for late night staff, did the setups for dinner and clean the kitchen and conference rooms when everyone was finish eating also handled all the contract attorneys timesheets.
Word Processor (King & Spalding LLP, position changed when I relocated to California) during last year with King & Spalding, worked as a Word Processor from 4:00 p.m. until midnight. Duties included editing and formatting massive documents such as pleadings, briefs, motions, TOA and TOC, interrogatory responses, taking dictation and entering attorneys’ timesheets and preparing mail merges for clients.
EDUCATION
Smithdeal Massey Business School- Graduated AA Degree
Virginia Union University-3 years Psychology Major
PCDI - Paralegal Certificate (June 2003)
Vallejo College - English and Grammar Course (February, 2014) (A+)
COMPUTER SKILLS
Access
PowerPoint
Excel
Carpe Diem Tracking System
Interwoven Desk Site
Nelson & Quinn (Time Entry) Internet
Law Time
Delta View 2003
MS Outlook
Adobe Acrobat
Office 2007 to 2016
Pacer ECF
Elite for Time Entry
Abacus – Calendaring
Westlaw - Calendaring
I manage
Net Document
Typing Speed 65-70 wpm
Adobe Pro
Google Doc
Switchboard (15 to 20 lines)
REFERENCES
(Evangeline T. Scott)
Elenoa Saua (Godmother to her son and she is my family)
Tasha Yancy (Half Sister and Best friend)
Teraoka & Partners
One Embarcadero Center
San Francisco, CA 94111
Buchalter Nemer A Professional Corporation
333 Market Street, Suite 25
San Francisco, CA 94105
King & Spalding, LLP
191 Peachtree Street, N.E. #40
Atlanta, GA 30303
Dee Wallace (Office Manger)
David Vandiver (Partner)
K&L Gates. LLP
Four Embarcadero Center, Suite1200
San Francisco, CA 94111
Adams and Martin
Christian Easley
275 Battery Street, Suite 1120
San Francisco, CA 94111
Teraoka & Partners
Ask for Janet, Supervisor
Raymond L. Gill, Equity Partner I worked for at K&L Gates, he is no longer there
Cell number 415-***-****)
Email address: ad4ans@r.postjobfree.com
Lesbia Duarte (Senior Paralegal Toxic Tort)
She was the one I reported directly for almost 7 years
John Fung (Senior Paralegal) (work with him for 3 years)
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