ALICIA TORRES

Dallas, TX *****

ad4anj@r.postjobfree.com / 214-***-****

SUMMARY

Hardworking Waitress with 6 years of experience and solid background in food service field. Highly skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of delivering speedy service while working on feet for long periods of time and training incoming staff. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adapt at working effectively unsupervised and quickly mastering new skills. SKILLS

Preventive Maintenance

Equipment Operation

Machinery Operation

Equipment Monitoring

Workplace Safety

Basic Math

Automated Assembly

Quality Assurance

EXPERIENCE

Waitress / El conquistador restaurant - Waco, TX 10/2013 - 05/2019 Greeted customers and provided menus.

Assisted in seating guests at tables or booths.

Communicated daily specials to customers.

Bussed tables as needed and/or during peak hrs.

Took orders for food and drinks and delivered them to guests. Checked back with customers throughout meal service to ensure satisfaction. Replenished beverages when necessary.

Answered questions about menu items, ingredients, and pricing. Prepared checks accurately and processed payments promptly. Maintained a clean work station by restocking supplies, wiping down counters. Enforced safety guidelines for employees and patrons of the restaurant. Provided excellent customer service by addressing any complaints or concerns promptly. Adhered to all health codes set forth by local authorities regarding food preparation and storage. Performed basic math calculations when computing bills for customers' meals. Organized take-out orders efficiently according to customer requests. Participated in team meetings to discuss new menu items or changes in policy. Served alcoholic beverages responsibly in accordance with state laws. Provided accurate change for cash transactions using a cash register system. Developed positive relationships with regular customers through friendly conversation. Assisted other wait staff members in times of heavy customer traffic. Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.

Greeted customers, answered questions and recommended specials to increase profits. AT

Maintained accuracy while handling payments, giving change and printing receipts for customers. Communicated with kitchen staff to stay updated on item availability and customer wait times. Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.

Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties. Stocked server areas with supplies before, during and after shifts. Calculated charges, issued table checks and collected payments from customers. Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction. Utilized POS system to total meal costs and add taxes for final bill calculation. EDUCATION AND TRAINING

High School Diploma 05/2017

Waxahachie High School - Waxahachie, TX