Los Angeles Customer Service
Resume:
PROFILE
I am a self- starter with bags of energy, who is always leading the team
from the front and who is not frightened to take the initiative. I am an office management professional with experience handling a wide range of office administrative, technical and executive tasks daily. Well experienced at resolving employer challenges with innovative solutions, systems and process improvements that increase efficiency, client satisfaction and the bottom line. In addition I am a professional with experience in warehouse operations, logistics, inventory control, sales, customer service, project management, and team leadership.
WORK EXPERIENCE
PM Operations Supervisor
Nabis I Los Angeles, CA, USA I NOV 2021 – DEC 2023 Supervised a team of 12 in congruence to the day- to- day operations within the department at both the Commerce and Downtown Los Angeles locations.
• Performed weekly inventory audits to maintain accuracy of all bulk and packaged products while making necessary adjustments
• Investigated lost digit inventory as it relates to locations with no physical inventory
• Reported to management inventory levels and supervised and delegated work to team to maximize productivity across department
• Developed a training program for the outbound department and served as the trainer for new hires on operational procedures within the department and monitored and provided feedback on there performance.
• Ensure proper filing and correspondence of orders that came in or were shipped out to brands and retailers daily
Inbound Operation Associate/ Senior Inbound Operation Associate Nabis I Los Angeles, CA, USA I APRIL 2021 - NOV 2021
/AUG 2021- DEC 2021
Tasked to assist with loading and unloading products into trucks/vans, picking and packing orders, also verifying and preparing orders.
• Used warehouse management system (InfoPlus) to track inventory and keep updated records
• Performed daily product intakes and worked alongside team members to manage warehouse inventory
• Ensured the integrity of proper storage and record management of each SKU per brand and item as they move in and out of the warehouse.
• Perform Cycle counts of SKUS to ensure accurate numbers in terms of inventory
• Developed a training program for the Inbound department and served as the trainer for new hires on operational procedures within the department
CORY FOSTER ROBINSON
EDUCATION
Bachelor Arts Degree in
Liberal Studies with concentration
in Mathematics
Minor in Dance Education
Long Beach, CA USA
Cal State University Long Beach
2010
Human Resource Management
Certificate, Human Resources
Management/Personnel
Administration
Long Beach, CA USA
Cal State University Long Beach
2017
SKILLS
IOS/PC Proficient
Infoplus/Metrc
Inventory Control
Warehouse Management
Book Keeping/Scheduling
Project Management
Critical Thinking
Administrative Support
Time Management
Customer Service
Office Management
Training & Supervision
CONTACT
(562) 242- 4476
**************@*****.***
Long Beach, CA, USA
www.linkedin.com/in/cory- robinson-
840b2b20/
CORY FOSTER ROBINSON
WORK EXPERIENCE
Office Manager (E- Commerce)
AWORKS I Orange, CA, USA I November 2017 - December 2019 Managed the day- to- day operations in office management, marketing, sales, production, customer services, data entry, filing, scheduling of all products imported and exported on the production calendar
• Maintained the companies integrity by streamlining office/warehouse operations and procedures
• Designed and implemented front office and warehouse policies by establishing standards, policies, and procedures by measuring results against standards and data within the e- commerce industry
• Lead a team of 15+, while ensuring the development and growth of each individual team member and provided ongoing feedback to ensure overall market growth with the organization
• Assisted in accounts receivable and payroll management, completed detailed weekly reports, and presented results to managers and investors Administrative Assistant (Business Manager)
Creative Costuming & Designs I Huntington Beach, CA, USA I September 2012 – November 2016
• Organize office operations and procedures
• Coordinate between departments and sections
• Allocate tasks and assignments to subordinates and monitor their performance
• Ensure security, integrity and confidentiality of data
• Prepare operational reports and schedules to ensure efficiency
• Monitor and Troubleshoot customer inquiries and complaints
• Monitor and Troubleshoot all confidential matters e.g. meetings, phone calls, letters, employees and client issues and documents. CEO and Fonder
CFR Designs I Long Beach, CA, USA I November 2011 - Present As the CEO and Fonder my role is to direct, teach, train, choreograph, and design all competitive routines for Non Profit Performing Art groups for the academic school year across Southern California.
• Schedule, direct and staff all auditions and rehearsals
• Manage multiple complex competitive event calendars
• Manage and maintain an annual budget for each program along side the parent booster organization
• Serve as a liaison for each performing art group, school, and or city.
• Developed paperless environment, by implementing an online system to manage date, process orders, and integrate processes EDUCATION
Bachelor Arts Degree in
Liberal Studies with concentration
in Mathematics
Minor in Dance Education
Long Beach, CA USA
Cal State University Long Beach
2010
Human Resource Management
Certificate, Human Resources
Management/Personnel
Administration
Long Beach, CA USA
Cal State University Long Beach
2017
SKILLS
IOS/PC Proficient
Infoplus/Metrc
Inventory Control
Warehouse Management
Book Keeping/Scheduling
Project Management
Critical Thinking
Administrative Support
Time Management
Customer Service
Office Management
Training & Supervision
CONTACT
(562- 242- 4476
**************@*****.***
Long Beach, CA, USA
www.linkedin.com/in/cory- robinson-
840b2b20/
Contact this candidate