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Customer Service Call Center

Location:
Houston, TX
Posted:
March 12, 2024

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Resume:

Oluwarotimi Aliu

Houston, Texas, United States

ad4ams@r.postjobfree.com 346-***-****

linkedin.com/in/oluwarotimi-aliu-588617204

Summary

Seeking a position that values my excellent communication skills, meticulous attention to detail, and proactive problem-solving approach. With a strong foundation in critical thinking and a Bachelor of Science in Biology, I am looking to apply my analytical and innovative skills to create an inclusive workplace and contribute to the success of the organization.

Experience

Administrative Assistant

LEAD SCHOOL

Feb 2016 - Dec 2018 (2 years 11 months)

Managed the scheduling and coordination of meetings and appointments for a team of 10 executives, ensuring optimal time management and enhancing productivity. Implemented an improved filing and document management system, resulting in a 15% reduction in document retrieval time and increased overall office organization. Assisted in the development of reports and presentations, contributing to the successful delivery of projects and proposals, with a 20% increase in client satisfaction. Received the "Exemplary Service Award" in 2020 for consistently going above and beyond in providing exceptional support to the team, including streamlining administrative processes, reducing costs, and increasing overall efficiency.

Licensed Practical Nurse

Epic Health Services, Inc.

Jan 2017 - 2020 (3 years)

Administered medication, monitored vital signs, and provided direct patient care to ensure optimal comfort and well-being.

Collaborated with the healthcare team to develop and implement patient care plans, contributing to improved patient outcomes.

Maintained accurate patient records and charts, ensuring compliance with healthcare regulations and protocols.

Demonstrated exceptional attention to detail and effective communication skills, resulting in a 95% reduction in medication errors within the facility. Site Reliability Engineer

Numerated

Jun 2020 - Nov 2021 (1 year 6 months)

Oluwarotimi Aliu - page 1

- Managed and optimized cloud infrastructure using AWS services such as EC2, S3, RDS, and CloudWatch, successfully reducing operational costs by 25%.

- Designed and implemented highly available and fault-tolerant solutions using Kubernetes and Docker, leading to a remarkable 30% reduction in system downtime.

- Automated infrastructure deployment and management using Terraform and Ansible, significantly reducing deployment time by 50% and increasing overall efficiency.

- Led training initiatives on cloud best practices for team members, resulting in a noteworthy 15% improvement in team performance.

Information Technology Specialist

Kessel Run

Nov 2021 - Present (2 years 1 month)

- Led the design and implementation of cloud infrastructure solutions on AWS, optimizing for cost, performance, and reliability.

- Automated infrastructure deployment and management using Terraform and Ansible, successfully reducing deployment time by 30% and increasing efficiency.

- Implemented Kubernetes for container orchestration and service mesh, enhancing application scalability and reducing downtime by a substantial 15%.

- Collaborated closely with development teams to provide support in deploying and troubleshooting their applications, resulting in a significant 20% improvement in application uptime. Education

Delaware State University

Master's Degree, Neuroscience

2015 - 2017

As a Neuroscience grad student, I conducted cutting-edge research in the field, focusing on brain function and behavior. My key responsibilities included designing and conducting experiments, collecting and analyzing data, and collaborating with a diverse team of researchers. I leveraged my expertise in statistical analysis to draw meaningful conclusions from complex data sets. Lincoln University

Bachelor of Science - BS, Biology, General

Sep 2010 - May 2014

- Graduated with a Bachelor of Science in Biology in 2014, achieving an impressive GPA of 3.6 and consistently earning a place on the Dean's list for multiple years. As a Wells Fargo Merit Scholar for three consecutive years, I developed a strong foundation in critical thinking and problem-solving, skills that seamlessly complement my career in cloud engineering, where I apply analytical and innovative approaches to design and manage cloud infrastructure. Licenses & Certifications

AWS Certified Solutions Architect - Amazon Web Services (AWS) Issued Feb 2023 - Expires Feb 2026

Licensed Practical Nurse in Long Term Care (LPN-CLTC) - NCLE Issued Jan 2010 - Expires Apr 2020

Oluwarotimi Aliu - page 2

Skills

Project Management • Data Entry • Biology • Microsoft Office • Analytical Skills • Communication • Engineering • Problem Solving • Critical Thinking • Collaborative Problem Solving Honors & Awards

Merit Scholar - Wells Fargo - Wells Fargo

Nov 2014

- Awarded the Wells Fargo Merit Scholarship in recognition of outstanding academic achievements and a commitment to excellence. This scholarship highlights a proven track record of diligence, dedication, and a strong work ethic, qualities that are seamlessly applied to achieve success and drive results in professional roles.

Oluwarotimi Aliu - page 3



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