Customer Service Representative
Resume:
Jessica Caraballo
Experienced Customer Service Representative/Appointment Setter
Cleveland, OH 44109
ad4amm@r.postjobfree.com
** **** *****' experience in:
• Customer Service
• Call Centers
• Appointment Setting
• Sales
• Remote/Hybrid
• SSA, Medicare, Medicaid Eligibility Programs
Authorized to work in the US for any employer
Work Experience
CSR - Customer Service Representative
Disabled Veteran Solutions - Cleveland, OH
September 2023 to Present
Remote online CSR. for payroll and account information. Handling incoming calls from clients and their employees with questions and or concerns involving their account.
• SSA, Medicare, Medicaid Eligibility Programs
Online Clinical Prospecting
Wildfire Marketing - Remote
April 2022 to July 2023
• Remote
• Emailing Doctors and their offices
• Calling and texting with Doctors
• Setting appointments for ZOOM interviews
• Continous follow-up
BDC Representative
Auto World Mitsubishi - Bedford, OH
March 2022 to April 2022
• Contact leads
• Outbound Calling
• Texting
• Sending and Receiving Emails
• Answer inbound calls to answer questions/provide information.
• Set appointments.
• Continuous follow-up
Credit/Collections Representative
McCarthy, Burgess & Wolff, Inc - Middleburg Heights, OH February 2022 to March 2022
Calling clients, to established payment for delinquent accounts. Automotive Sales Representative
ABC Motor Credit - Bedford, OH
December 2021 to January 2022
• Contact leads
• Call
• Text
• Answer inbound calls to answer questions/provide information
• Set appointments
• Sell cars
• Continuous follow up
Internet Sales Representative
Mercedes-Benz - North Olmsted, OH
August 2021 to December 2021
• Contact leads
• Call
• Text
• Answer inbound calls to answer questions/provide information
• Set appointments
• Continuous follow-up
Internet Sales Representative
North Coast Auto Mall - Bedford, OH
March 2019 to July 2021
• Contact leads
• Call
• Text
• Answer inbound calls to answer questions/provide information
• Set appointments
• Continuous follow-up
Education
Licensed in Dental Assisting
Lakeland Community College - Kirtland, OH
September 2004 to August 2005
GED
Skills
• CRM Software
• Sales Management
• Business Development
• Cold Calling
• Outside Sales
• Customer service
• B2B Sales
• Schedule management (3 years)
• Supervising experience
• Cashiering
• Auto Sales (1 year)
• Negotiation
• Sales
• Accounts Receivable
• Email Marketing
• Search Engine Optimization (SEO)
• Google Analytics
• Customer service
• CRM software
• Typing
• Cash register
• Inside sales
• Accounts receivable
• Email marketing
• Google Docs
• Microsoft Excel
• English
• Communication skills
• Sales
• Cold calling
• Training & development
• Telemarketing
• Supervising experience
• Marketing
• Windows
• Dealership experience
• Cash handling
• Outside sales
• Payroll
• Driving
• Google Analytics
• Business development
• Medical office experience
• Dental assisting
• Medical terminology
• Schedule management
• Computer skills
• Organizational skills
• Dental office experience
• Microsoft Office
• Microsoft Outlook
• Computer literacy
• Microsoft Outlook Calendar
• Dental receptionist
• Lead generation
• Outbound calling
• Microsoft Word
• Front desk
• Phone etiquette
• Administrative experience
• Office experience
• Data analytics
• Data entry
• ERP systems
• Clerical experience
• Office management
• Writing skills
• Microsoft Powerpoint
• Human resources
• Analysis skills
• B2B sales
• Social media management
• Databases
• Time management
• Medicare
• HIPAA
• Word processing
• Assisted living
• Leadership
• Event marketing
• Food service
• Product demos
• Research
• HubSpot
• Sales support
• Executive administrative support
• Working with people with disabilities
• Social work
• Disability determination
• Working with people with developmental disabilities
• Accounting
• Personal assistant experience
Certifications and Licenses
Driver's License
Assessments
Customer focus & orientation — Proficient
February 2024
Responding to customer situations with sensitivity Full results: Proficient
Work style: Reliability — Proficient
March 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Medical receptionist skills — Proficient
January 2024
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Customer service — Proficient
July 2023
Identifying and resolving common customer issues
Full results: Proficient
Office manager — Proficient
February 2024
Scheduling and budgeting
Full results: Proficient
Spreadsheets with Microsoft Excel — Proficient
February 2024
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Administrative assistant/receptionist — Proficient January 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Sales skills — Proficient
December 2021
Influencing and negotiating with customers
Full results: Proficient
Retail customer service — Proficient
January 2022
Responding to customer situations in a retail setting Full results: Proficient
Data entry: Attention to detail — Proficient
February 2024
Maintaining data integrity by detecting errors
Full results: Proficient
Management & leadership skills: Impact & influence — Completed January 2022
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Completed
Medical terminology — Proficient
July 2023
Understanding and using medical terminology
Full results: Proficient
Attention to detail — Proficient
July 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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