AISHA ROBERSON

Atlanta, GA 404-***-**** ad4ama@r.postjobfree.com

OBJECTIVE

Seasoned IT Technician with 10 years of customer service experience, including technical support and managing sensitive billing information. Proficient in handling chat interactions, detecting fraudulent activity, and explaining product features. Seeking to leverage expertise as a Remote Customer Service Representative. EXPERIENCE

Chat Technical Support Representative Kelly Connect (Apple) August 2022 - February 2024 Managed multiple daily chat interactions, employing active listening and critical skills to deliver effective resolutions.

Provided comprehensive IT support including troubleshooting, diagnosing, and resolving hardware, software, and network issues; effectively coordinated with cross-functional teams and managed customer relations, contributing to the overall operational efficiency. Scheduled service appointments, set up send in and replacement service for devices. Reservations Sales Agent Teleperformance (Amtrak) May 2020 - August 2022 Manage and respond attentively to customer inquiries via telephone, demonstrating proficiency in utilizing computer systems to access necessary information.

Handle confidential customer information with utmost sensitivity, meticulously documenting all customer interactions.

Administrative Assistance/Copy & Print Specialist ARC Document February 2018 - May 2020 Assisted in ordering, receiving, and distributing office supplies. Streamlined office supply procurement and distribution, enhancing workflow efficiency, and consistently surpassing key performance metrics.

Produced high-quality posters, business cards, and printed documents for clients. Managed printer supplies and ensured multiple HP printers were well-stocked. EDUCATION

Booker T. Washington Diploma

William Paterson University - Studies in Communications SKILLS

Customer Service Support • Quality Assurance Management • Operational Improvement • Business Operations Exceptional Telephone Etiquette • Data Entry • Collections • Critical Thinker • Hardware • Reports/Documentation Client Relations • Communication Skills • Conflict Resolution • Office Software • Technical Skills Process Improvement Microsoft Office • Data Integrity • Troubleshooting • Leadership