Shakara Kerr

Lauderdale Lakes, FL ***** 954-***-**** ad4akp@r.postjobfree.com

Analytical, detail-oriented, and results-driven with hands-on experience in providing administrative support, such as scheduling conference rooms, maintaining supplies, delivering documents, and overseeing office equipment maintenance to optimize workflow.

P R O F I L E

• Currently pursuing a Bachelor’s degree in Criminal Justice, eager to leverage expertise in a thriving environment to comprehend complex legal issues and enact informed solutions.

• Demonstrated ability to streamline department efficiencies by introducing processes and standards for enhancing clarity in operations and improving productivity.

• A motivated team member with a proactive and collaborative approach to foster team synergy, drive efficiency, and support seamless operations.

• Adept at organizing and scheduling meetings, appointments, and travel arrangements to ensure effective planning and coordination.

• Capable of effectively managing multiple tasks, maintaining organized workflows, and contributing to overall efficiency of the workplace.

• Possess exceptional communication skills along with a knack to collaborate cross-functionally to ensure flawless execution and deliver exceptional value to clients. C O R E EX P E R T I S E

Customer Service Multi-line Telephone System Operation Meeting Coordination Project Management Support Filing & Record Keeping Proofreading & Editing Appointment Scheduling Expense Tracking Operational Efficiency & Accuracy Cross-functional Collaboration Customer Relationship Management Office Equipment Operation

E D U C A T I O N

Colorado Technical University - Colorado Springs, Co 2025 GPA- 3.89

Hours worked per week- 25hrs

Bachelor's degree in Criminal Justice

Florida Career College - Margate, FL 2021

Diploma in Medical Billing & Coding

Blanche Ely High School - Pompano Beach, FL 2019 High school diploma

P R O F E S S I O N A L BA C K G R O U N D

The Northern Trust Company - Fort Lauderdale, FL Aug 2022 to Dec 2022 Administrative Assistant

(Contract)

Hours worked per week- 40 hrs

Provided vital administrative support to ensure the timely completion of meetings, responsibilities, and deadlines. Delivered hands-on executive assistance to other executives as required. Guaranteed memorable and gratifying experience by anticipating guest needs while providing exceptional customer service to consistently surpass expectations.

• Ensured smooth mail operations and timely deliveries by managing the sorting and distribution of incoming mail while coordinating outgoing parcel pickups.

• Facilitated communication flow within organization while efficiently routing multiple daily calls through multi-line systems to ensure prompt and accurate connections to appropriate recipients.

• Managed office-wide supply requisitions to support operational efficiency and ensure seamless workflow. Yourlife Senior Living - Coconut Creek, FL Oct 2020 to May 2022 Front Desk Receptionist Hours worked per week- 40 hrs

Performed a diverse range of administrative tasks in a busy environment. Maintained trust and safeguarded sensitive data by upholding security of confidential guest and business information. Greeted, aided, and guided visitors with professional demeanor to ensure a welcoming environment and smooth visitor experience. Ensured positive and welcoming atmosphere from outset by consistently providing dependable customer service to guests upon arrival. • Maintained effective communication and workflow by handling incoming telephone calls proficiently, addressing inquiries, directing callers, and accurately relaying messages to staff.

• Resolved complex issues while successfully maintaining composure, resourcefulness, and proactivity to achieve effective problem resolution and minimize disruptions. Intercruises Shoreside & Port Services - Fort Lauderdale, FL Oct 2019 to April 2020 Concierge Team Member

Hours worked per week- 25 hrs

Supported agency initiatives by completing associated tasks as required to foster collaborative environment and enhance overall organizational success. Presented professional image and fostered a sense of confidence and credibility by maintaining impeccable personal appearance and grooming standards while working. Managed check ins and assisted with general front desk needs by supporting the staff to alleviate traffic, streamline operations, and enhance efficiency.

• Improved satisfaction and strengthened client relationships by addressing client complaints promptly and providing effective solutions.

• Ensured comprehensive organization and streamlined operations by upholding precise records of bookings, payments, transactions, phone calls, and meetings. T E C H N I C A L S K I L L S

Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)

Contact this candidate