SOPHIA ANGELA TAN

Customer Service Representative

As a customer service representative, prioritize

delivering exceptional service and building positive

customer relationships. With strong communication

and problem-solving skills, am dedicated to upholding

the highest standards of customer satisfaction and

exceeding expectations at every opportunity.

CONTACT PROFESSIONAL EXPERIENCE

ia) ad4akj@r.postjobfree.com @ TELEPERFORMANCE JPMC Fraud Recovery

2023 - Current

e@ +639*-****-**** Key responsibilities:

* Investigating Fraudulent Activities by Analyzing Data and

Documentation

A) Bacoor Cavite, Philippines * Contacting Affected Customers

* Implementing Fraud Prevention Measures

* Coordinating with Law Enforcement

© Working with Financial Institutions and Partners

* Documenting and Reporting

SKILLS

en ae nee @ STARTEK Freedom Mobile

Problem - Solving Skills 2022 ae

Key responsibilities:

Product Knowledge * Resolving customer issues and managing accounts.

Time Management * Troubleshooting technical issues

ae « Ensuring confidentiality and security of customer

Arstepeiielaiigy information.

Multitasking « Assisting with Sales and Upgrades

eee eee nen * Documenting customer interactions

Teamwork @ RED'S AUTO CARE Personal Assistant

Organizational Skills 2018-2020

Attention to Detail Key responsibilities:

* Scheduling and Appointment Management

« Handling customer inquiries and concerns

* Monitoring inventory levels of cleaning supplies, car care

products, and equipment

¢ Assisting with basic accounting tasks

Quality Control

Initiative

ACHIEVEMENTS

@ 2022

Top Quality Agent EDUCATION

@ St.Francis of Assisi College Ist Yr College

@ 2018 - 2019 Business Marketing (2022)

Best Employee of the Year

@ Bearer of Light and Wisdom Colleges Senior High School

Accounting, Business and Management (2020)

Contact this candidate