Customer Service Sales Associate
Resume:
Valery Ortiz
Norman, OK *****
ad4ak2@r.postjobfree.com
To be part of a team on a company that will provide me with great opportunities of growth and professional development;where my experience with customer service can be utilized to improve customer satisfaction.
Abilities
Over 22 years of customer service
Excellent written and verbal communication skills, with an eye for detail Extremely productive in a high volume, high stress, environment Fully Bilingual, English and Spanish
Highly productive in the use of a computer or cash register, by phone or in person Self-starter with a can do attitude, fast learner
Authorized to work in the US for any employer
Work Experience
Back of House Manager
Burlington Stores - Norman, OK
October 2023 to Present
• Back of house supervisor, MOD, customer service, floor personal, cash and money handling, overseas operations of the back room, process freight in a timely manner, work and achieve goals set my the employer and the environment, fast pase work environment Designated Hitter/ Shift Lead (past)
Walgreens - Enid, OK
November 2017 to December 2022
Sales associate, stockroom work, unloading truck restocking sales floor, maintain neatness and a safe environment in the stockroom cash register, cash handling, store resets/revisions, markdowns Merchandising Associate
Lowe's Home Improvement - Enid, OK
July 2020 to June 2022
Part of the merchandising team resets, revisions, customer service Front End Manager, Customer Service
Lowes - Enid, OK
2019 to July 2020
Sales associate, stockroom work, checking out trucks ready for delivery Manager on Duty restocking sales floor, maintain neatness and a safe environment in the stockroom and the store cash register, cash handling, scheduling Store Manager, Customer Service
Vanity Inc - Enid, OK
2016 to 2017
Sales associate, store manager, resolve customers issues promptly and accurately, scheduling, training, hiring, develop plans to maintain sales goals and how to achieve them, store resets/revisions, markdowns, open/close store, cash handling
Store Manager, Customer Service
Claires - Enid, OK
2015 to 2016
Sales associate, store manager, resolve customers issues promptly and accurately, scheduling, training, hiring, develop plans to maintain sales goals and how to achieve them, store resets/revisions, markdowns, open/close store, cash handling
Shift Leader, Customer Service
Walgreens - Enid, OK
2013 to 2015
Sales associate, manager on duty, resolve customers issues promptly and accurately, cash register, cash handling, store resets/revisions, makdowns
Wireless Sales Consultant, Customer
Sprint by T-Cellular - Ocala, FL
2013 to 2013
Service
Sales associate, wireless consults, cashier and explain bills and charges associated with Sprint products. Crew Member, Food Service
McDonalds Corp - Ocala, FL
2012 to 2013
Cashier, lobby services, drive-thru orders.
Time Customer Service
Time Customer Service - Ocala, FL
2011 to 2012
Customer Service, Call Center
Call center environment, explain charges, fees and billing questions, restore service and answer questions about magazine subscription.
Customer Service, Call Center
At&t Mobility - Ocala, FL
2008 to 2010
Call center environment, over the phone troubleshooting, explain charges, fees and billing questions, restore service and answer questions about new phones and features. Truck Driver
Swift Transportation - Memphis, TN
2006 to 2008
Over the road delivery driver, on time delivery of goods and products for different companies, maintain good relationship with partners and customers. Take good care of company property. Customer Service, Tour Desk Sales
El Conquistador - San Juan, PR
2005 to 2006
Sales, promoting tours and activities for entertainment on the Island, meet and greet hotel guests. Customer Service, Hotel (Concierge)
El Conquistador - Fajardo, PR
2004 to 2006
Resolve and answer hotel guests' issues and questions, make special orders and basic office works, restaurant reservations and transportation arrangements. Customer Service, Hotel (Concierge)
El Conquistador - Grande, PR, US
2004 to 2005
Resolve and answer hotel guest's issues and questions, make special orders and basic office works, restaurant reservations and transportation arrangements. Education
High school diploma
Colegio Mercy Soto - San Juan, PR
Several Credits on Tourism and Secretarial
Universidad De Puerto Rico - Carolina, PR
Skills
• Planograms
• Merchandising
• Store Management Experience
• Retail Sales
• Freight Experience
• Data entry
• Office experience
• Customer service
• Microsoft Office
• Driving
• Multilingual
• Shift Management
• Bilingual
• Spanish
• English
• Communication skills
• Clerical experience
• Customer service
• Front desk
• Sales
• Shift management
• Store management
• Cash handling
• Cash register
• Merchandising
• Driving
• Retail sales
• Freight
• Planograms
• Microsoft Excel
• Dispatching
• Typing
• Phone etiquette
Languages
• Spanish - Expert
Certifications and Licenses
Driver's License
June 2022 to January 2026
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