JZ Johnny Zepeda

Stayton, OR ***** 503-***-**** ad4ajv@r.postjobfree.com

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PROFESSIONAL

SUMMARY

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. SKILLS Purchasing procedures

Purchasing expertise

Pricing negotiations

Vendor coordination

Vendor relations

Quality assurance

Attention to Detail

WORK HISTORY PLANNER/BUYER 09/2018 to 10/2023

Columbia Helicopters Inc Aurora, OR

Prepared and analyzed reports to track inventory and purchasing trends. Maintained key item stock levels and wrote or expedited purchase orders. Maintained complete documentation and records of all purchasing activities.

Tracked inventory shipments and prepared spreadsheets detailing item information.

Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.

Developed and improved account relationships.

Built long-term supplier relationships with vendors to establish quality and competitive pricing.

Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders. Prepared detailed reports to highlight inventory levels, purchase orders and discrepancies.

Forecasted purchasing trends and improved merchandising strategies. Oversaw purchasing process from initiating requests to finalizing contracts to deliver smooth transaction.

Sourced new vendors in effort to boost range of products offered in store locations while reducing costs through strategic contract negotiations. Evaluated product quality and vendor performance to maintain quality standards.

Placed orders for merchandise consistent with quality, quantity and other specification requirements.

Managed and maintained purchase orders and invoices. Established relationships with vendors to secure competitive pricing and discounts.

SERVICE MANAGER 04/2012 to 09/2018

Woodburn Car Craft Woodburn

Met with customers to discuss service needs and offer available solutions. Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.

Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.

Monitored service staff performance and provided feedback for improvement.

Maintained records of service transactions and customer feedback for future reference.

Developed and maintained positive relationships with customers to build rapport and trust.

Developed customer loyalty programs to increase customer satisfaction. Resolved customer complaints in professional and timely manner. Monitored inventory levels and placed orders to replenish stock. Coordinated with other departments to maintain streamlined and productive workflow.

Implemented strategies to increase customer service satisfaction ratings. Hired, trained and supervised team of service staff members to meet business goals.

Set aggressive targets for employees to drive company success and strengthen motivation.

Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Established team priorities, maintained schedules and monitored performance.

Assisted in organizing and overseeing assignments to drive operational excellence.

Defined clear targets and objectives and communicated to other team members.

Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success. Controlled resources and assets for department activities to comply with industry standards and government regulations.

Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

WELDER/FABRICATOR 06/2004 to 02/2012

Eagle Tanks Aumsville, OR

Inspected welds and checked critical measurements to meet specifications.

Welded in flat, horizontal, vertical, and overhead positions. Removed and repaired unacceptable welds with air arc and grinder to meet quality guidelines.

Clamped, held, tack-welded, heat-bent and bolted component parts to achieve required configurations and positions.

EDUCATION Forestry Research And Technology

Chemeketa Community College, Salem, OR

HS Diploma General Studies 06/1993

Cascade High School, Turner, OR

LANGUAGES Spanish

Native or Bilingual

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