Customer Service Representative
Resume:
CAMERON
JACOBS
SR. CUSTOMER SERVICE
REPRESENTATIVE
*********@******.***
Columbus, Ohio 43227
RN650948
African American
CONTACT
Adaptable student with knowledge
of conflict resolution, customer
communications, and order
processing. Aiming to leverage my
abilities to successfully fill the
vacancy on your team. Frequently
praised as diligent by my peers, I can
be relied upon to help your team
achieve its goals.
CAREER OBJECTIVE
Sr Customer Service Representative
Verizon Wireless, Hilliard, Ohio
CRT
Verizon Wireless, Hilliard, Ohio
I was responsible for taken escalated phone calls and resolving issues and coming up with solutions to better help customers with their situation! And resolved issues before it reached higher level
EXPERIENCE
June 2000 - Present
Provided exceptional customer service to clients in fast-paced call center environment.
•
Identified opportunities for process improvement through regular analysis of customer complaints and requests.
•
Processed orders using various software applications including
• Salesforce CRM and Microsoft Dynamics 365 ERP.
Contributed to development of customer service protocols and best practices.
•
Leveraged excellent listening skills to understand customer needs in order to provide tailored solutions.
•
Adhered strictly to departmental guidelines related to confidentiality
• protocols when dealing with sensitive information. Demonstrated strong interpersonal communication skills while interacting with customers over the phone and in person.
•
Analyzed data relating to customer satisfaction levels to identify areas of improvement within the team.
•
Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems.
•
Used job-related software to complete contract forms, prepare change of address records or issue service discontinuance orders.
•
Demonstrated ability to work independently under minimal supervision while meeting daily objectives and goals set by senior staff members.
•
March 2002 - September 2010
• Responded quickly to meet customer needs and resolve problems.
• Troubleshot minor problems and reported larger technical issues. Medical Assistant Diploma In Clinical Medical Assisting EDUCATION
March 1998
American School of Technology, Columbus, Ohio
SKILLS
• Appointment Booking
• Telephone Etiquette
• Inbound and Outbound Calling
• Coaching and Mentoring
• Client Engagement
• Database Maintenance
• Personalization Expertise
• Step Instructions
• Company Branding
• Customer Complaint Management
• Selling Skills
• Customer Support
• Training and Development
• Credit and Debt Card Processing
• Time Sheet Preparation
• Team Monitoring
• Complaint Resolution
• Resolving Complex Issues
• Good Communication Skills
• Customer Relations
• Answering Phones
• Goals and Performance
• System Corrections
• Information Updates
• Escalation Problem-Solving
• Issue Research
• Policy and Procedure Adherence
• Shipment Routing
• Resolving Customer Issues
• Billing Adjustments and Refunds
• Troubleshooting
References available upon request
REFERENCES
Contact this candidate