SITAPETI SITANI

*** ****** **., ******, ** ***** · 817-***-****

ad4ajp@r.postjobfree.com

Motivated administrative professional seeking long term position in a challenging environment that will maximize my talents and skills. Over 20 years of experience successfully providing administrative and secretarial support. Proficient in combing management, dedicated to high levels of customer satisfaction and meeting aggressive business goals. Proven ability to efficiently plan and manage multiple assignments to meet tight deadlines. A proactive problem-solver who gets the job done. Passionate and motivated, with a drive for excellence. EXPERIENCE

AUG 2014 – FEB 2017

OFFICE ADMINISTRATOR, SAINT JOSEPH HOSPISE

Supervised all office employees and procedures to ensure adherence to quality standards, deadlines, and proper corrective actions.

Managed and maintained executive schedules

Managed schedules, board meetings, organized office functions, and oversaw daily operations of office employees

Prepared daily, weekly, and monthly reports, as well as up keeping daily calendar of appointments

Answered multi line phone system and ordered office supplies to ensure adequate stock

Resolved and disputed customer complaints

Provided training for all new staff members

Use computers for various applications, such as database management or word processing

Perform general office duties, such as ordering supplies, maintaining records management data based systems, and basic bookkeeping work NOV 2007 – MAR 2010

ACCOUNTANT REPRESENTATIVE, SONITROL

Reported to management about asset utilization and audit results

Proactively developed new customer contacts, reviewed leads and participated in customer's technology

Communicated requirements and developed demonstrations, proposals and value propositions that exceeded

Maintained records of all account activity in company database

Directed activities of personnel engagement in filing, recording, compiling and transmitting financial records

Inspected cash on hand, notes receivable and payable, negotiable securities, and canceled checks to confirm records are accurate

Examined inventory to verify journal and ledger entries JUN 2005 – NOV 2007

RECEPTIONIST / DISPATCH, FLYING FOOD GROUP

Politely assisted customers via telephone

Provided continuous monitoring of drivers that in the event of logistical problems to ensure a mutually satisfactory resolution

Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing problems

Planned drivers itinerary to ensure timely pick-up and delivery of loads, while following safety and government regulations

Conferred with customers or supervising personnel to address questions, problems, or requests for service

Relayed work orders, messages, or information to or from drivers by using telephones or two-way radios

Recorded and maintained files or records of customer requests other dispatch information

Prepared daily work and run schedules, accountant for payroll

Work with new customers in the development of new menus for all major international airlines

Willingly handled conflict resolutions and mediation between drivers and management

Kept records of customer interactions or transactions, details of inquiries, complaints, or comments, as well as corrective action taken

Compared disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods MAY 2002 – JUN 2005

LEAD COORDINATOR, CITY OF GRAND PRAIRIE

Processed invoices and expenses; Managed charges for services requested, collect deposits or payments

Created and maintained office reports

Distributed mail, ordered supplies, and maintained facility calendars

Advised customers by telephone or in person in providing information about products or services, requested orders, cancelled accounts, and obtain details of complaints

Coordinated events and provided oversight of promotional materials and newsletters

Performed all other tasks and projects given to me by the general manager 2

FEB 1997 – MAY 2002

FLOOR SUPERVISOR, AMERICAN TRAVEL

Conducted all new hire onboarding and mentoring employees to achieve defined service goals, building a strong support team that positioned the client to realize future growth

Performed quarterly performance evaluations for employees

Circulated among gaming tables to ensure that operations were conducted properly and general policies were being followed

Oversaw openings and closings including nightly financial deposits

Tracked supplies of money to tables and performed any required paperwork

Scheduled employees work hours and managed payroll to ensure proper paycheck handling

Presented daily motivational meetings to assure sales goals were met

Resolved customer or employee complaints

EDUCATION

MAY 1989

HIGH SCHOOL DIPLOMA, LAVENGAMALIE HIGH SCHOOL

SKILLS

Communication

Operations

Technical Skills

Time Management

Prioritizing

Problem Solving

ACTIVITIES

Languages: English, Tongan, and Samoan

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