Mackenzie Gullette

Tampa, FL *****

330-***-****

ad4ajb@r.postjobfree.com

PROFESSIONAL SUMMARY

I am well-versed in guest services and food and beverage operations. I have experience in large-scale events, as well as intimate gourmet dining. I pride myself in successfully buildinging relationships with customers to increase the likelihood of repeat business. I believe in providing elevated service in order to give my guests unforgettable experiences. Communication is a key aspect to my job whether it be to the customer, fellow servers, and especially communicating with management. Collaboration between team members has proven itself key to me in my restaurant experience. I believe that I am a detailed organizer of service operations with versatility in stressful circumstances. My experience in multiple high volume stores has taught me the time management skills to thrive in a restaurant setting. I am confident that I am an efficient facilitator of table turnover, boosting volume and increasing sales opportunities. I have effective upselling skills such as menu/specials memorization to the knowledge of alcohol pairing.I am a dependable, quality-focused professional with 7 years experience in restaurant operations. WORK HISTORY

05/2023-Currently Employed Ponte Modern American

● I’ve refined my serving skills to ensure top Michelin Star standards in all areas such as verbiage, wine knowledge, food knowledge, and presentation.

● I’ve gained knowledge in working with top quality cuts of meat such as different variations of Wagyu steak, not limited but including snow aged Japanese A5 Wagyu.

● Worked in an environment that pushes food knowledge by incorporating daily off menu features to increase sales average.

● I maintain a server satisfaction score in Resy above 96% every month since being at Ponte. 03/2021- 05/2023 Ruth’s Chris Steakhouse

● Learned extensive menu in detail plus the many drinks and wine menu. I made a personal effort to learn all of our wine profiles on wine list and how to perfectly pair them with our menu.

● Worked in fast pace environment with high volume and turnover

● Took orders and entered them into pos system

● Evaluated tables pace and needs to best tailor their experience.

● Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.

● Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously

08/2020-03/2021 Forbici Modern Italian

● Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

● Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.

● Extensively trained in alcohol and food pairings.

● Kept personal bank accurate through correct billing, payment processing and cash management practices.

● Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.

● Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies when needed.

● Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.

● Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.

● Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.

● Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.

01/2016 to 06/2020 Springfield Restaurant Group - Mars, PA - (American Steakhouse)

● Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

● Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.

● Extensively trained in alcohol and food pairings. Training done by our restaurants sommelier twice a year. This is where I found a passion for wine pairing.

● Kept personal bank accurate through correct billing, payment processing and cash management practices.

● Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.

● Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies when needed.

● Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.

● Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.

● Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.

● Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.

HOSTESS AND SERVER 02/2014 to 07/2016

Texas Roadhouse - Peoria, IL

● Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.

● Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.

● Documented reservations and communicated changes to guests using TableUp.

● Watched dining area staff to evaluate server loads and calculate accurate wait times.

● Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.

● Cultivated positive guest relations by managing information and orchestrating speedy seating.

● Checked identification to enforce age regulations for alcoholic beverages.

● Prepared beverages and filled food orders for customers.

● Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

● Kept register accurate through correct billing, payment processing and cash management practices.

● Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.

EDUCATION

Dunlap High School - Dunlap, IL High School Diploma 05/2016 Thiel College - Greenville, PA No Degree; Biology

● Majored in Biology, however, I only went for a year because I changed majors and my school did not offer the major I wanted.

● Member of National Honors Society

Pennsylvania State University - Sharon, PA No Degree; Pre Nursing

● Took pre-nursing classes ending with a 3.5 GPA. Now I am planning on continuing my nursing education by pursuing the BSN program at USF

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