JOHN J. MARQUIS

*** ********* **.

Cicero, IN ***34

ad4aix@r.postjobfree.com

317-***-****

OBJECTIVE Experienced, goal driven leader looking to leverage extensive skills in operations, project management, team management, event planning and management, departmental organization, innovation, team building, creative problem solving, customer service, experience design, implementation, and communication into a position that advocates for better education for all children

PROFILE

20+ years of experience in customer service

19 years of experience recruiting, interviewing, and managing world class teams ranging in size from 1 to a team of 30+

16 years project management

16 years experience in financial management including oversight of multiple budgets and grants 15 years experience in non-profit planning, collaborative design, fabrication, and implementation

13 years purchasing experience including accounts payable, contractor oversight and management, planning and completing all operational, ongoing, and individual purchases and contracts

Excellent written and verbal communication skills

Most comfortable and productive in a fast paced, high demand, customer focused environment Well versed in Microsoft Office with particular skill in Microsoft Excel, Word and PowerPoint Skilled and experienced in various software systems from audio to video editing and more Self-starter who strives to always exceed expectations Excels in all aspects of the creative process from idea generation to creation and implementation

EXPERIENCE Conner Prairie Museum

March 2020-present

Director of Programs

o Oversee all special events, festivals and special programming including Headless Horseman, A Merry Prairie Holiday, History on Tap

o Created all new festival in 2021, Jupiter Flights Balloon Festival, and grew this festival into the largest hot air balloon festival in Indiana in its second year o Secure all contractors and complete supply purchases for all festivals year round o Manage team of 4 full-time staff consisting of two Program Developers and two Program Coordinators plus a seasonal staff of ~25

o Oversee multiple budgets for projects annually

o Manage all contractor relationships for Special Events o Serve as one of six Directors responsible for redefining direction and approach to guest experience

The Children’s Museum of Indianapolis

December 2010-2020

Galleries Operations Manager

o Responsible for gallery operations for entire museum including maintenance, exhibit upkeep and scheduling, financial planning, monitoring and allocation, communication and achieving exceptional customer service standards o Manage multiple budgets ensuring museum wide quality control of supplies and continual process improvement

o Secure all purchases for all museum galleries

o Serve on planning teams for exhibits and maintain excellence of operation museum wide

o Develop operations plans for all new exhibits

o Train new staff in museum operations and implement systems for gallery coordinators to monitor and maintain staff training o Developed and honed recruiting plan to ensure all positions were filled in a timely manner

o Oversee production for all programs and shows

o Serve as liaison to all other departments (Marketing, Graphics, Production, Development, IIT) to ensure communication is efficient and timely as well as to achieve continual improvement on museum operational systems o Project manage all major projects for Interpretation Department November ’07-December ‘10

Interpretation Supervisor

o Directly supervise 17-35 part-time gallery staff o Perform annual reviews, hiring, training, discipline, and professional development

o Build and maintain a world class program facilitation team o Uphold standards of excellence in a world class institution o Create daily, monthly, and ongoing training schedules o Developed and implemented new monthly scheduling system to accommodate increased staffing levels

July ’06 - November ‘07

Visitor Services Supervisor

o Directly supervise all part-time (17-20) and one full-time staff in Visitor Services Department

o Perform annual reviews, hiring, firing, training, and discipline o Create and implement a new museum wide part-time evaluation format o Record museum wide attendance daily for museum data tracking o Be primary contact for front line guest services for Visitor Services o Train staff on guest services software including an upgrade to Blackbaud PatronEdge and full staff training and implementation o Participate as a member of museum wide Professional Development Task Force April ‘06-July ‘06

Lead Visitor Services Assistant

o Act as senior floor representative for Visitor Services Department o Lead daily morning meetings

o Serve as point person in absence of supervisor

October ‘04-April ‘06

Gallery Interpreter/Facilitator

o Interact with visitors to enhance their learning and overall experience within the exhibits

o Provide world class interpretive programming daily o Rockwall trainer and point person

Indy Parks and Recreation: Thatcher Park and Family Center Camp Counselor, Facility Attendant

o Operating front desk: answering phone, assisting patrons o Creating and implementing low-cost programs for neighborhood EDUCATION 2004 Indiana University

o B.A. in Communication Studies

References gladly provided upon request

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