Management

Work History

Contact

Skills

Quinton Clay

Seasoned Sales Representative with exceptional success in business- to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals.

Sales Consultant/Assistant Manager

Men's Wearhouse, Albany, GA

Sales Consultant (May 2022- Mar 2023)

Used POS system to process sales, returns, online

orders, and gift card activations.

Greeted customers, helped locate merchandise,

and suggested suitable options.

Increased sales and customer satisfaction through

personalized servicing.

Assistant Manager (Mar 2023- Present)

Handled customer relations issues, enabling quick

resolution, and client satisfaction.

Grew sales and boosted profits, applying proactive management strategies and enhancing sales

training.

Accomplished multiple tasks within established

timeframes.

Tracked daily cash handling, reconciled sales and

prepared bank deposits.

Opened and closed location and monitored shift

changes to uphold successful operations strategies and maximize business success.

2022-04 -

Current

Address

Albany, Dougherty 31707

Phone

404-***-****

E-mail

ad4ail@r.postjobfree.com

Upbeat and Positive

Personality

Excellent

Multitasking and

Prioritization

Excellent

Time Management

Excellent

Computer Proficiency

Excellent

Upselling Products and

Services

Very Good

Building Customer Trust and

Loyalty

Excellent

Tier 1/Tier 2 Technical Support

Representative

Kelly Connect, Augusta, Georgia

Tier 1 iPhone and Mac Technical Support Advisor

(August 2020- December 2022)

Retained existing clients and developed new

accounts by extending high quality and efficient

support service.

Broke down and evaluated user problems, using test scripts, personal expertise and probing questions. Patched software and installed new versions to

eliminate security problems and protect data.

Removed malware, ransomware and other threats

from laptops and desktop systems.

Tier 2 iPhone and Mac Technical Support Advisor

(December 2022- December 2023)

Handled calls to address customer inquiries and

concerns.

Received inbound phone calls transferred from Tier 1 specialists to research and resolve advanced

technical issues.

Removed malware, ransomware, and other threats

from laptops and desktop systems.

Assessed technical complexity of tickets to escalate to Tier 3 team.

2020-08 -

2022-12

Sales Associate

H&M Hennes & Mauritz, Augusta/Atlanta, GA

Sales Associate (Augusta October 2018-July 2019;

Atlanta July 2019-July 2020)

Prepared merchandise for sales floor by pricing or tagging.

Helped customers locate products and checked

store system for merchandise at other sites.

Engaged with customers to effectively build rapport and lasting relationships.

Worked alongside retail representatives to enhance product presentations and advertising collateral.

Organized racks and shelves to maintain store visual appeal, engage customers and promote specific

merchandise.

Answered customer questions about sizing,

2018-10 -

2020-07

Education

accessories, and merchandise care.

Customer Service Representative

Teleperformance, Augusta, Georgia

Provided primary customer support to internal and

external customers.

Maintained customer satisfaction with forward-

thinking strategies focused on addressing customer needs and resolving concerns.

Used company troubleshooting resolution tree to

evaluate technical problems and find appropriate

solutions.

Offered advice and assistance to customers, paying attention to special needs or wants.

Responded to customer requests for products,

services and company information.

Answered constant flow of customer calls with

minimal wait times.

2017-12 -

2018-08

Assistant Manager

Hibbett Sports, Atlanta, Ga

Strengthened merchandising and promotional

strategies to drive customer engagement and boost

sales.

Developed loyal and highly satisfied customer base through proactive management of team customer

service strategies.

Exceeded sales goals and accomplished business

objectives by inspiring staff and promoting target products.

Mentored sales team in applying effective sales

techniques and delivering top-notch customer

service.

Assessed job applications and made hiring

recommendations to bring in top candidates for key vacancies.

Completed regular inventory counts to verify stock levels, address discrepancies and forecast future

needs.

2017-05 -

2017-11

High School Diploma

Lucy C. Laney Comprehensive High School - Augusta, GA

Member of Lucy C. Laney Marching Band

Elected Vice President of Student Council

Member of JROTC

Member of Wrestling Team

Continued education in Paine College Upward

Bound Program

2011-08 -

2015-05

Associate of Science: Computer Science

Darton State College - Albany, GA

Elected to Vice President of Academic Affairs for

SGA in 2015

Elected to President for Military Student Organization in 2016

2001-05 -

2016-05

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