Sales Consultant Assistant Manager
Resume:
Management
Work History
Contact
Skills
Quinton Clay
Seasoned Sales Representative with exceptional success in business- to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals.
Sales Consultant/Assistant Manager
Men's Wearhouse, Albany, GA
Sales Consultant (May 2022- Mar 2023)
Used POS system to process sales, returns, online
orders, and gift card activations.
Greeted customers, helped locate merchandise,
and suggested suitable options.
Increased sales and customer satisfaction through
personalized servicing.
Assistant Manager (Mar 2023- Present)
Handled customer relations issues, enabling quick
resolution, and client satisfaction.
Grew sales and boosted profits, applying proactive management strategies and enhancing sales
training.
Accomplished multiple tasks within established
timeframes.
Tracked daily cash handling, reconciled sales and
prepared bank deposits.
Opened and closed location and monitored shift
changes to uphold successful operations strategies and maximize business success.
2022-04 -
Current
Address
Albany, Dougherty 31707
Phone
*********@*****.***
Upbeat and Positive
Personality
Excellent
Multitasking and
Prioritization
Excellent
Time Management
Excellent
Computer Proficiency
Excellent
Upselling Products and
Services
Very Good
Building Customer Trust and
Loyalty
Excellent
Tier 1/Tier 2 Technical Support
Representative
Kelly Connect, Augusta, Georgia
Tier 1 iPhone and Mac Technical Support Advisor
(August 2020- December 2022)
Retained existing clients and developed new
accounts by extending high quality and efficient
support service.
Broke down and evaluated user problems, using test scripts, personal expertise and probing questions. Patched software and installed new versions to
eliminate security problems and protect data.
Removed malware, ransomware and other threats
from laptops and desktop systems.
Tier 2 iPhone and Mac Technical Support Advisor
(December 2022- December 2023)
Handled calls to address customer inquiries and
concerns.
Received inbound phone calls transferred from Tier 1 specialists to research and resolve advanced
technical issues.
Removed malware, ransomware, and other threats
from laptops and desktop systems.
Assessed technical complexity of tickets to escalate to Tier 3 team.
2020-08 -
2022-12
Sales Associate
H&M Hennes & Mauritz, Augusta/Atlanta, GA
Sales Associate (Augusta October 2018-July 2019;
Atlanta July 2019-July 2020)
Prepared merchandise for sales floor by pricing or tagging.
Helped customers locate products and checked
store system for merchandise at other sites.
Engaged with customers to effectively build rapport and lasting relationships.
Worked alongside retail representatives to enhance product presentations and advertising collateral.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific
merchandise.
Answered customer questions about sizing,
2018-10 -
2020-07
Education
accessories, and merchandise care.
Customer Service Representative
Teleperformance, Augusta, Georgia
Provided primary customer support to internal and
external customers.
Maintained customer satisfaction with forward-
thinking strategies focused on addressing customer needs and resolving concerns.
Used company troubleshooting resolution tree to
evaluate technical problems and find appropriate
solutions.
Offered advice and assistance to customers, paying attention to special needs or wants.
Responded to customer requests for products,
services and company information.
Answered constant flow of customer calls with
minimal wait times.
2017-12 -
2018-08
Assistant Manager
Hibbett Sports, Atlanta, Ga
Strengthened merchandising and promotional
strategies to drive customer engagement and boost
sales.
Developed loyal and highly satisfied customer base through proactive management of team customer
service strategies.
Exceeded sales goals and accomplished business
objectives by inspiring staff and promoting target products.
Mentored sales team in applying effective sales
techniques and delivering top-notch customer
service.
Assessed job applications and made hiring
recommendations to bring in top candidates for key vacancies.
Completed regular inventory counts to verify stock levels, address discrepancies and forecast future
needs.
2017-05 -
2017-11
High School Diploma
Lucy C. Laney Comprehensive High School - Augusta, GA
Member of Lucy C. Laney Marching Band
Elected Vice President of Student Council
Member of JROTC
Member of Wrestling Team
Continued education in Paine College Upward
Bound Program
2011-08 -
2015-05
Associate of Science: Computer Science
Darton State College - Albany, GA
Elected to Vice President of Academic Affairs for
SGA in 2015
Elected to President for Military Student Organization in 2016
2001-05 -
2016-05
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