Customer Service Agent

Taris Miller, Customer Service Agent

**** * ***** ******, ******, MS 38801, United States, 662-***-****, **************@*****.*** PROFILE Experienced and skillful Inbound Customer Service Agent providing high quality service to callers, working address and meet all needs. Understands the importance of delivering the mission of a brand with each and every action and interaction that takes place involving customers. EMPLOYMENT HISTORY

Aug 2017 — Jul 2019 Customer Service Receiver, Teleperformance Virtual

• Assisted members in emergency situations on the road.

• Set up service orders such as: (battery jumpstarts, lockouts, tows, and tire change)

• Assisted customers with related accidents or breakdowns.

• Followed up with the members.

• Responded to members roadside complaints and assisted with providing assistance to them.

• Using emergency protocol, and de-escalating upset members to remain calm.

• Located members using maps.

Aug 2019 — Dec 2021 Healthcare Customer Service, Startek Virtual

• Answered incoming calls from patients to assist with Scheduling, Re-Schedules & Appointments cancellations .

• Follow-Up with patients.

• Update patient information per request.

• Send out patient paperwork via email, phone or mail.

• Provided high quality customer service to customers

• Answered all questions regarding procedures. .

Jan 2022 — Jun 2022 Outbound Call Specialist, Tri-Starr Talent Virtual

• Creating sales opportunities for the Outside Sales group

• Calling prospective clients from the existing database

• Creating sales opportunities by making 130-150 outbound calls per day.

• Updating leads in CRM with accurate coding and notes based on each call result

• Mapping out targeted areas for distance between appointments Jun 2022 — Dec 2023 Claims Customer Service Representative, TTEC Virtual

• Process requests for roadside assistance, and also process claims and get claim to an adjuster

• Communicate and interact with a variety of individuals including insureds and claimants.

• Explain benefits, coverage, fault and claims process either verbally or in writing in compliance with regulatory and statutory requirements.

• Take note of every detail of the the emergency-accident.

• Schedule investigations to determine liability and damages.

• Provide sales leads to insurance, travel and other departments as appropriate EDUCATION

May 2017 High School Diploma, Shannon High School SKILLS Leadership Expert

Fast Learner Expert

Microsoft Office Expert

Communication Skills Expert

Computer Skills Expert

Customer Service Expert

Medical Expert

Insurance Expert

Transaction Expert

Outbound Expert

Inbound Expert

Documentation Expert

Review Expert

Schedule Expert

Knowledgeable Expert

Healthcare Expert

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