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Customer Service Store Manager

Location:
Denver, CO, 80220
Salary:
65000
Posted:
March 12, 2024

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Resume:

STEPHEN CAMACHO

Denver, CO ***** 303-***-**** ad4agq@r.postjobfree.com

Retail Store Manager / Business Manager / Procurement

Sales and Marketing Leader / Consumer Products & Services / Strategic Planning /

Process Improvement / Customer Service / Training Coordinator / Bilingual

Fortune 500 Leader: I have been fortunate to enjoy a classical management career that has included key positions at well known firms including Hewlett Packard-Invent, Manpower Inc., Coors Brewing Company and MCI Telecommunication, Inc. Career Track: Professional growth through such positions as Project Management, Product Manager, Staff Management, and Marketing Research Manager.

Human Resources / Team Building: Over 10 years I have been utilized in recruiting and hiring teams, including advising staff in areas of career growth and personal development providing follow up recommendations. Developed positive and solid relationships with colleagues and staff members of all levels.

Training Coordinator / Process Improvements: Have implemented and designed course work and specific training programs for employee development. Streamlined processes to ensure consistency of Standard Operations Process (SOP) and Quality Control. Performed Domestic and International training (Monterrey Mexico, Buenos Aries, Argentina) functions for multiple levels of staff employees in a call center environment.

Proven Record – Across All Major Corporate Functions / Entrepreneurial Experience: I am skilled in several areas of management, including developing operations, building distribution networks, creating innovative packaging and advertising, and expanding into new industries and markets. I have consistently exceeded company objectives achieving gains in revenues and profits.

Experience: My career has given me the opportunity to grow businesses, mentor staff, and maximize stretched goals.

SELECTED ACHIEVEMENTS & SKILLS

■ Area Sales Manager Dillard’s (06/2006 to 10/2019), Overseeing a high-performing department generating over $7 million in annual sales. Implementing effective training, supervision, and performance evaluation strategies. Spearheaded customer service initiatives, resulting in consistent annual sales growth 14%. Negotiated with private and corporate buyers to enhance merchandise offerings and increased gross margins by 15%. Recognized as the #1 Sales Manager during critical periods. Promoted 7 Sales Associates into Management Positions, demonstrating leadership and talent development skills. Transformed the department's sales culture, achieving the highest number of Pacesetters in 2013 and driving individual and team success.

■ Management, MCI (1997-2004). Streamlined communications as a key player in developing the Standard Operational Process (SOP) between centers to improve customer retention and best practices, exceeding National Goals by 10%, honored with “Circle of Excellence” 3-Times based on performance (Top Achiever’s Ball).

■ Skills: Exceptionally administrative record keeping, strong written and verbal communication skills. Highly personable and capable of working with other executives, family-controlled businesses, and major corporations. Proficient in solving problems and implementing solutions under tight deadlines. Hands-on executive, able to efficiently managing all levels of budgets. Skilled in networking, cold calling, and expanding business to business solutions with current and new prospects.

CAREER OVERVIEW / ENTPREPRESEURAL AND FORTUNE 500 EXPERIENCES

■ H & M Stores – Store Manager 2019 = 2024

■ Dillard’s – Sales Manager 2006 – 2019

■ BarMacho & Associates LLC. – CEO E-Commerce Sales 2004 - 2006

■ MCI Telecommunication INC. –Management 1997 - 2004

■ Manpower INC. – Project Manager 1990 – 1997

■ Tonkon Millinery Company. – Procurement



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