Kelsey Leffler

Knoxville, TN *****

ad4ago@r.postjobfree.com

+1-865-***-****

Authorized to work in the US for any employer

Work Experience

Machine Operator

Newell Brands - Maryville, TN

October 2015 to August 2019

Maintain production! Identify and fix malfunctions! Box and pallet all production CSR - Customer Service Representative

Sitel Earth link - Knoxville, TN

August 2016 to September 2017

• Assisted customers with a warm and professional attitude

• Processed orders

• Assisted customers with questions

• Interacted with customers through live chat

• Kept records of customer complaints

• Handled emails, inbound calls, and outbound calls

• Managed customer accounts

• Assisted with technical support duties

• Monitored claims and physician-related services

• Performed data entry for customer information

Education

Some College in Physical Therapy

Roane State Community College - Harriman, TN

August 2011 to June 2013

Assessments

Customer focus & orientation — Proficient

March 2023

Responding to customer situations with sensitivity Full results: Proficient

Nursing assistant skills — Completed

March 2023

Providing nursing aid to patients using knowledge of relevant equipment and procedures Full results: Completed

Work style: Reliability — Proficient

March 2023

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Customer service — Proficient

March 2023

Identifying and resolving common customer issues

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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