Customer Service Representative
Resume:
Kelsey Leffler
Knoxville, TN *****
************@*****.***
Authorized to work in the US for any employer
Work Experience
Machine Operator
Newell Brands - Maryville, TN
October 2015 to August 2019
Maintain production! Identify and fix malfunctions! Box and pallet all production CSR - Customer Service Representative
Sitel Earth link - Knoxville, TN
August 2016 to September 2017
• Assisted customers with a warm and professional attitude
• Processed orders
• Assisted customers with questions
• Interacted with customers through live chat
• Kept records of customer complaints
• Handled emails, inbound calls, and outbound calls
• Managed customer accounts
• Assisted with technical support duties
• Monitored claims and physician-related services
• Performed data entry for customer information
Education
Some College in Physical Therapy
Roane State Community College - Harriman, TN
August 2011 to June 2013
Assessments
Customer focus & orientation — Proficient
March 2023
Responding to customer situations with sensitivity Full results: Proficient
Nursing assistant skills — Completed
March 2023
Providing nursing aid to patients using knowledge of relevant equipment and procedures Full results: Completed
Work style: Reliability — Proficient
March 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Customer service — Proficient
March 2023
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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