TERRANCE RICHARDSON

*** * ***** ******

Lufkin, TX 75904

936-***-****

Objectives

Seeking a position utilizing my experience and strong organization skills Employment History

Centralized Scheduling

01/2016 – 12/2019 Conifer Health Solution CHI St. Lukes Lufkin, TX

• Billing HMO’s and commercial insurances

• Managing patient pre-op responsibilities, and generating all necessary paperwork

• Checking for correct CPT and ICD-10 matches to ensure correct billing

• Coordinating and accurately scheduling all appointments in the practice, even across multiple locations

Patient Access Rep Lead lll

02/2021 – 12/2021 Conifer Health Solution CHI St. Lukes Lufkin, TX

• Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies

• Interview patients or their representatives to identify problems relating to patient’s care

• Refer patients to appropriate healthcare services and resources

• Maintain knowledge of community services and resources available to patients

• Explain policies, procedures, or services to patients using medical or administrative knowledge

• Investigate and direct patient inquires or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution

• Provide consultation or training to volunteers or staff on topics, such as guest relations, patients’ rights, or medical issues

• Analyze patients’ abilities to pay to determine charges on a sliding scale Medical Assistant

04/2022 – 03/2023 The Heart Institute of East Texas Lufkin, TX

• Checking in all patients along with obtaining weight, height, and vitals

• Administer each patient’s EKG

• Obtain all medications and dosages along with medical history

• Document and abstract charts of patients

• Update and provide the patients with next appointment date and arrival time Lab Collection Tech/ Medical Assistant

03/2023 – 09/2023 The Family Practice & Medicine Nacogdoches, TX

• Checking in patients along with obtaining weight, height, and vitals

• Administer medications and vaccines to patients

• Obtain blood/ blood draws for test such as A1C, CBC, Lipid Panel etc

• Obtain urine for urine cultures and tox screens

• Prep and assist with procedures such as cyst removals and circumcisions

• Stock supplies

• Clean rooms in between treating patients and for the next work day Recommendations

Shan Lathan – Office Manager 936-***-****

Mark Vandine – Coworker CHI St. Lukes 727-***-**** Elizabeth Dominguez – Nurse RN/ Behavioral Specialist 469-***-**** Jeremy Montgomery – Friend 936-***-****