Continuous Improvement Quality Assurance
Resume:
Leslie K Kranz
West Jordan, Utah 84081
Phone: 385-***-****
Email: ad4agc@r.postjobfree.com
Availability:
Job Type: Permanent Work Schedule: Full-Time
BD Medical
**/**/**** - Present
Continuous Inline
Lead (CILL)
CORE RESPONSIBILITIES:
●Operates multiple processes on or around high speed automated or semi-automated manufacturing equipment.
●Participates in equipment changeovers or set-ups.
●Monitors assigned processes to ensure high quality production
●Drives to meet or exceed all expected line/zone performance through supporting an open line of communication to ensure all problems/changes are communicated and resolved in a timely manner.
●Removes defective products from the automated or semi-automated processes.
●Maintains accurate records and documents as required.
●Continuously improves through the Kaizen Action Sheet (KAS) program
●Produces high quality products manufactured per task documents
●Complies with all local, state, federal, and BD safety & quality regulations, policies, procedures including RCRA Hazardous Waste regulations, and practices through consistent application of sound quality assurance principles.
●Safety- Thinks Safe, Acts Safe! Report any accident or potential accident immediately.
●Quality- Determines the cause of quality problems and takes appropriate action per our quality procedures.
●Continuous Improvement/Delivery- Actively participates in Continuous Improvement teams and activities, including lean manufacturing, 5S, blitzes, Shift Start-up, updating PVD boards, etc. Meets or exceeds department KAS completion goals
●5S- Maintains equipment and an organized clean area by performing tasks such as sweeping, mopping, and wiping down equipment.
●This position is in a clean room or laboratory manufacturing environment and the physical demands described are representative of those that must be met by an incumbent to successfully perform the essential functions of this job.
●The incumbent may be frequently required to stand and/or occasionally sit for extended periods of time. Bending, stooping and reaching are also frequently required.
●While performing this job, the employee is regularly exposed to episodes of walking, kneeling, balancing, crouching, pushing/pulling, repetitive grasping, hearing, twisting, lifting, frequent use of hand to finger, handle, feel, pick or type which can include repetitive motion of the wrists, hands or fingers. The incumbent may occasionally be required to climb. The incumbent may occasionally be required to lift to 20 lbs., frequently lift up to 10 lbs., occasionally pulling/pushing up to 30 lbs., frequently pushing/pulling up to 10 lbs., frequently carry up to 5 lbs.
●The position will almost always have exposure to work near moving mechanical equipment, and potential temperature fluctuations. Occasionally the position will have exposure to fumes, airborne particles, hazardous chemicals, cleaning compounds and solvents. The incumbent may be exposed to noise levels in the work environment moderate to loud.
●Employees must have a normal field of vision corrected to 20/40 in each eye and must have hearing sufficient to safely operate material handling equipment in a manufacturing/distribution environment. The incumbent must be willing and able to wear required PPE such as, safety glasses, face mask and/or shield, hearing protection, safety shoes, hair and beard net and smock.
08/14/2020-Present
Smith's MarketPlace
Customer Service Manager (CSM)
●demonstrate teamwork to ensure customer satisfaction and a pleasant working and shopping environment.
●Provide friendly and efficient customer service by demonstrating sincerity, patience and respect in all customer interactions and by thanking customers for their business.
●Greet customers in a genuine and friendly manner throughout the store and assist them by escorting them to products, performing price checks, loading/unloading heavy items and helping them to retrieve out of reach items.
●Effectively communicate with customers and respond to questions and requests in a timely manner.
●Operate equipment (e.g., pallet jack, box cutter, forklift, mop, broom) according to company guidelines.
●Stock aisles; build and maintain displays.
●Create an outstanding customer experience through exceptional service and direct and supervise all functions, duties, and activities of the front-end
●Establish and maintain a safe and clean environment that encourages our customers to return
●Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service
●Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others
●Communicate company, department, and job specific information to associates
●Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the store and make suggestions about products
●Stay current with present, future, seasonal and special ads
●Understand inventory/stocking and Computer Assisted Ordering
●Observe scheduled shift operating hours
●Lead front end team by supporting service expectations such as, but not limited to, QueVision, money services, self-checkout goals
●Ensure that customers' needs are addressed quickly and professionally
●Conduct daily huddles with front end associates to discuss service standard and results
●Train all new hires, assign to proficient current employees and follow up for additional guidance/questions
●Cover the Lead Customer Service Manager, during days off/sick/vacation
●Perform cash loans and pick-ups from all store registers as needed through their shift using the VeriBalance system and safe procedures; verify safe counts at the beginning of the shift and balance safe at the end of shift
●Manage breaks and lunches for all front end associates including cashiers, baggers, service booth clerks, fuel clerks, and relief help
●Observe, coach, praises all front end associates on a daily basis on all front end expectations such as, but not limited to proper checking techniques, engagement, Que-Vision, self-checkout lead behaviors, proper bagging
●Follow procedures to limit shrink such as, but not limited to checking for bottom of basket, scanning all items, avoid manual hand rings, proper use of gold slips, close the loop and follow up with all register operators
●Ensure that all current customer service, cash control, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, associate and customer engagement rules are being followed
●Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
●Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
●Notify management of customer or employee accidents
●Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud
●Oversee and manage the efficient operations of all functions and activities of the front-end
●Adhere to all local, state and federal laws, and company guidelines
●Must be able to perform the essential functions of this position with or without reasonable accommodation
●Additional responsibilities as assigned.
05/2019 -12/2023
Maverik
Adventure Guide/Cashier
●Face merchandise and ensure it is stocked, priced, and promoted correctly
●Conduct daily inspections of perishable products to check freshness and proper rotation
●Receive product delivers from vendors, including moving, sorting and stacking cases
●Adhere to all city, county, state and federal laws affecting store operations including the sale of tobacco and alcohol products
●Ability to meet the physical demands of lifting, bending, carrying, pushing and pulling of items weighing up to 50 lbs.as well as standing for long periods of time
●Acting Assistant Manager duties on a weekly basis
●Helping to decide needed amounts of change and going to the bank to pick up required change
●Helping in the bakery on busy concert nights.
●Writing necessary reports after a reported beer run and providing required information to the police
●Assisting with training new employees
●Additional responsibilities as assigned
BeyondLeafy LLC
108 Sunset Drive unit 3
Sitka, AK 99835 United States
07/2017 - 04/2019
Hours per week: 55
President/Owner
Duties, Accomplishments and Related Skills:
BeyondLeafy LLC is an Urban Farm, dedicated to growing fresh local produce for Sitka Alaska. Started by growing basil (several basil varieties) sustaining Sitka Alaska with fresh basil, including all grocery stores and several restaurants. Responsibilities include: business plan writing, advertising, harvesting/distribution, business cards/labels/packaging, schedule business meetings, set/meet deadlines, payroll, ordering/billing, communication with partner and customers. BeyondLeafy planned an expansion and made necessary arrangements for expansion to accommodate more stores/restaurants.
Tongass Threads Consignment Store
236 Lincoln Street #100-103
Sitka, AK 99835 United States
12/2018 - 04/2019
Salary: 1,400.00 USD Bi-weekly
Hours per week: 35
Customer Service
Duties, Accomplishments and Related Skills:
Customer service, opening/closing duties, cash register, price merchandise, assist with finding needed product or item. Supervisor: Amanda Ahles 907-***-****)
Okay to contact this Supervisor: Yes
Tongass Threads Consignment Store
236 Lincoln Street #100-103
Sitka, AK 99835 United States
10/2017 - 05/2018
Salary: 1,400.00 USD Bi-weekly
Hours per week: 35
Customer Service
Duties, Accomplishments and Related Skills:
Customer service, opening/closing duties, cash register, price merchandise, assist with finding needed product or item. Supervisor: Amanda Ahles 907-***-****)
Okay to contact this Supervisor: Yes
Transportation Security Administration
601 Alice Loop Road
Sitka, AK 99835-9649 United States
09/2009 - 07/2017
Salary: 52,349.00 USD per year
Hours per week: 40
Series: 1802 Pay Plan: GS Grade: 11
Supervisor Transportation Security Officer (This is a federal job) Duties, Accomplishments and Related Skills:
Responsible for supervising employees performing pre-board security screening of persons, their carry-on, and checked baggage.
Additionally, serve as the sole supervisor in charge of an assigned airport, or other transportation terminal, or an assigned shift. In charge of directing work of subordinate employees to include: setting priorities, assigning tasks; monitoring and evaluating performance, coaching and developing employee capabilities; approving leave, recommending a variety of human resources actions such as promotions, reassignments, and awards. Prepares performance evaluations, and takes or recommends corrective disciplinary actions up to and including dismissal, as appropriate. In charge of overseeing screening checkpoint(s) on a day-to-day basis. Schedules of screener personnel to provide efficient and effective screening of all persons, and baggage. Participates in the development of new policies and procedures, and recommends changes in policy and procedures based on observation of work, as required. Develops incident information and reports for Law Enforcement Officers (LEOs) and superiors. Preparing various types of communications, reports, and documents that are germane to the work performed. Facilitating and contributing to daily briefing discussions; uses scenarios and examples, to clarify appropriate application of Standard Operating Procedures and to engage and empower the workforce. Supporting a culture that values an exceptional workforce through empowerment, support of risk-based and experienced-based decision making, and coaching/mentoring.
Recognizes and recommends correction of improper use or application of equipment and/or processes and procedures for screening. Monitors security operations and implements changes to enhance security and efficiency at screening locations to maximize safety and avoid disruptions to customers and stakeholders. Responding to and resolving security related incidents, emergency situations, and difficult customer service issues by creating calm, establishing command presence, and by using critical thinking and tactical communication. Serves as rating or review official for performance appraisal purposes; approves or recommends awards and recognition, promotions, reassignments, and transfers; counsels employees concerning performance, discipline, and other matters; resolves majority of employee relations issues and only refers the most serious to higher management; etc. Sets priorities, assigns work and projects to direct reports. Monitors individual performance and provides frequent communication to promote employee development. Provides subject matter expertise and mentors employees with regard to aspects of work falling under program purview and helps to expand employees' knowledge and capabilities to best serve customers and stakeholders and maintain safety.
Communicates and reinforces EEO policies and programs in all areas of responsibility, including selection, training, and promotion processes that are fair, inclusive, and transparent; fosters a work environment where all employees are treated equitably; and, ensures that TSA employment policies, procedures, and practices are effectively administered. As an Acting Manager in a small Regional Airport, I have used my management expertise and on-the-job to complete the majority of work independently. I have kept management apprised of issues that may require or represent significant shifts in operations, policies, and procedures. I have served as the acting manager in charge of TSA operations at an airport. I can recognize and understand the customer service needs of the traveling public and balance these needs with safety and security in mind. On a daily basis I work in conjunction with airport stakeholders in furtherance of the TSA mission. I constantly mentor and develop Security Officers performance and provide frequent communication in order to promote screener development.
I have been able to Recognize and recommend correction of improper use or application of equipment, providing guidance to subordinates, and answering routine questions presented by subordinates. Managing and supporting the collections of various performance metrics in an effort to identify areas in need of process improvement and systemic or individual weaknesses, vulnerabilities, or inefficiencies in the screening process.
Supervisor: Kevin Poole, TSM 907-***-****)
Okay to contact this Supervisor: Yes
Maverik
9400 south 1000 East
Sandy, UT 84094 United States
03/2009 - 06/2009
Salary: 9.50 USD per hour
Hours per week: 30 Adventure Guide
Duties, Accomplishments and Related Skills:
Trained on security measures and response guidelines to monitor security surveillance equipment for the safety of persons and/or property.
Controlled monetary actions, provided customer service, maintenance store equipment and administered safety training
Achieved adventure guide award in my first two months of service which is the store record. The award is based on customer service excellence, quality housekeeping and attention to detail. Supervisor: Terry Blanchard 801-***-****)
Okay to contact this Supervisor: Yes
Leslie's Cleaning Service, Inc.
662 Williamsburg Park Circle
Sandy, UT 84070 United States
06/1996 - 12/2002
Salary: 60,000.00 USD Per Year
Hours per week: 40
President/Owner/Manager
Duties, Accomplishments and Related Skills:
Administrative duties for small businesses.
Motivated personnel to support operations and procedural changes that define operations.
Identified, organized, distributed and balanced workloads and tasks among employees in accordance with established workflow and skill level while decisively monitoring and reporting on the status and progress of work to meet subordinate and client needs.
Lead the company by example and side-by-side hard work. Worked within a team environment to achieve common goals.
Integrated teamwork and good communication techniques by example.
Created a reputable company and name through detailed and superior work ethics.
Modeled high standards of integrity and honesty within the work environment leading teams by example.
Trained employees on emergency response in the event of a security and/or safety incident.
Decisive with timely, effective and informed decision making. Persuade others to support policy or procedural changes that impact operations.
Educated employees with hazards of chemicals and appropriate storage procedures.
Supervisor: Leslie Kranz (907-***-****)
Okay to contact this Supervisor: Yes
Education:
University of Alaska Fairbanks Fairbanks, AK United States
Associate's Degree 05/2016
GPA: 3.5 of a maximum 4.0
Credits Earned: 6 Semester hours Minor: Homeland Security
Relevant Coursework, Licenses and Certifications:
Introduction to Homeland Security: Introduction to the infrastructure and basis for Homeland Security, not only as a government agency but as a key national security concept. Historical events that led to the creation of Homeland Security, including the history of terrorism. Studies of the infrastructures and missions of government bureaucracies and non-government agencies (NGOs) affiliated with Homeland Security. Concepts of both man-made and natural disasters, including mitigation, prevention, response, & recovery.
Intelligence analysis and Security Management: Examines the intelligence analysis process, espionage, the historical study of spies, relevant case studies, and the dilemma of counter-espionage within our government institutions. Explores the strengths and weaknesses of our national defense and homeland security systems in regards to espionage and terrorism. Investigate historical and contemporary issues regarding homeland security intelligence. Additionally, students will examine the agencies and their mission statements within the Intelligence Community.
Transportation and Border Security: Analysis of contemporary international border security and transportation security. Examines some of the wide-ranging dynamics of US border and transportation security as public policy concerns. Developing effective analysis, speaking, and writing skills about international, and specifically, border and transportation security issues.
Kearns High School Kearns, UT United States
High School or equivalent 06/1991
GPA: 3.9 of a maximum 4.0
Major: na Minor: na Honors: Magna Cum Laude Relevant Coursework, Licenses and Certifications:
General Education
AP/Advanced coursework in English (Writing and Communication)
Job Related Training:
May 2010
*Foundations of Leadership - Los Angeles, California
April 2012
*Supervisor Technical Training Course, 2012 Juneau, Alaska
August 2012
*Federal Law Enforcement Training Center (FLETC)-Essentials of Supervising Screening Operations (ESSO) Glynco GA. April 2013
*Safety/Hazmat Drills with the City of Sitka, other government entities including Sitka Police/Fire Department, Coast Guard and Army. Aug 2013
*Administered Security Training for HAZMAT, personal property, confidentiality and company policy.
References:
Name
Employer
Title
Phone
Cathy Garcia Smith’s
CSM
Lindsey Campbell
Maverik
Asst. Manager
Mandi Knaras
Personal contact
Dominic Arthur Indicates professional reference
DHS/TSA
TSS-E
Additional Information:
Computer-literate performer with extensive software proficiency covering a wide variety of applications. - Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects. - Results-driven achiever with exemplary planning and organizational skills, along with a high degree of detail orientation. - Productive worker with solid work ethic who exerts optimal effort in successfully completing tasks. - Is thorough and precise when accomplishing a task with concern for all aspects of the job involved; double checks the accuracy of information and work products to provide consistently accurate and high-quality work. - Manages a high volume of work by balancing competing deadlines and priorities effectively amongst a variety of diverse tasks. - Encourages creative tension and differences of opinions; anticipates and takes steps to prevent counter-productive confrontations; manages and resolves conflicts and disagreements in a constructive manner. - Attention to detail - Working well under tight schedules
2014 Supervisor Of The Year, presented by State of Alaska FSD Brian Cahill
Contact this candidate