Marco Ciscato

Via Marradi, ***

***** *******

Mob/WhatsApp: +39-333******* Skype: Marco Ciscato E-mail: ad4agb@r.postjobfree.com Career Objectives: Seeking challenging opportunities in the hotel industry where my managerial skills and worldwide travel expertise will be utilized to the maximum Profile:

A professional, offering over ten years of international experience in the Hotel industry as Resident Manager. An extremely talented individual with a strong acumen in planning, organizing, developing and executing the Hotel strategic marketing, Sales initiatives, financial plans and analysis of operations excellence. and selling large events, tours, products, and solving customers’ queries and issues. Responsible for the training, motivating and supervis- ing of all staff, in addition to dealing and negotiating with suppliers and clients, developing and strengthening the relationship between the Hotel and the guests. Exceptional multilingual, interpersonal and organizational skills and a resourceful personality.

Skills:

Areas of Expertise:

• Hotel operations and management

• Resort experience

• Service-oriented

• Guest satisfaction specialist

• Team building

• Problem solving

Key functions:

- Planning and organizing accommodation, catering and other hotel services

- Promoting and marketing the business

- Managing budgets and financial plans as well as controlling expenditure

- Maintaining statistical and financial records

- Setting and achieving sales and profit targets

- Analyzing sales figures and devising marketing and revenue management strategies

- Recruiting, training and monitoring staff

- Planning work schedules for individuals and teams

- Meeting and greeting customers

- Dealing with customer complaints and comments

- Addressing problems and troubleshooting

- Ensuring events and conferences run smoothly

- Supervising maintenance, supplies, renovations and furnishings

- Dealing with contractors and suppliers

- Ensuring security is effective

- - Carrying out inspections of property and services

• Communication skills

• Organizational and leadership skills

• Managerial skill

- Ensuring compliance with licensing laws, health and safety and other statutory regulations Professional Summary

Resident Manager, Valtur Baia dei Pini Sardegna summer 2023 General Manager, El Cuyo resort Mexico winter 2022-23 General Manager Nicolaus,Tour Operator Ibiza 202*-****-**** General Manager, Hotel Vedado St Johns, Havana Cuba 2018 - 2020 Restaurant Manager, Palm Beach Fl. 2016/2017

Destination Manager Tui, Capo Verde winter 2017

Resident Manager Hotel Bezzi 2015 – 2016

Ravenna, Italy

Resident Manager for Alpitour/Francorosso 2014 – 2015 Maayafushi Malè, Maldives

Resident Manager for Alpitour/Francorosso 2013 – 2014 Lux Grand Gaube, Mauritius

Resident Manager for Sprintours and InViaggi 2006 – 2012 Cancun-Kenya-Zanzibar-Dubai-Tenerife-Kos-Santorini-Mykonos(-Marsa Alam Representative for Great Events 2006

“Jumbo” Torino Olympic Games

Destination Manager for Teorema 2003 – 2005

Cancun, Playa del Carmen, Tulum (Mexico)

Negril, Montego Bay Jamaica - Bayahibe (Rep.Dom.)

Education

Political Science 1990

Pisa, University (only 5 exams)

Technical-Commercial 1988

I.T.C Vespucci

Certifications e Trainings

Tourist Marketing and Management, Livorno Italy 1992 English, Oxford Swan School 1993

Computer Skills

Windows 95, 98, ME, XP. 2002 and all its main members: Word, Excel, and Access. Development of managing sys- tem. Ideal/Relay - use of Internet area.

Languages

Fluent English, Spanish. Mother tongue Italian. Medium French References upon request

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