Jaslyn Heggins

ad4ag8@r.postjobfree.com

Cell: 972-***-****

Objective: To obtain an administrative assistance position within a company. Bringing excellent customer service, effective communication, problem solving and organizational skills. Ability to succeed in a fast pace and diverse environment to make a difference in the front office and administrative procedures.

Education:

North Mesquite High School (NMHS)- Diploma

Eastfield Community College- Associate of Science: Currently in the process of completing

Work History

Box & Associates Real Estate Administrative Assistant April 2017 to current

Appraisers and Consultants

Maintain relationships with clients (i.e., banks and mortgage companies)

Answer phones, order and maintain supplies

Send out reports to appropriate clients

Maintain Appraiser schedules

CVS Health/Caremark Enrollment Coordinator March 2015 to Jan 2017

Responsible for collecting and entering patient demographics, payer information and therapy information for new patients referred to the Specialty Pharmacy.

Verify patient information from physician offices.

Verifying eligibility for treatment with insurance companies.

Towers Watson Customer Service Representative Aug 2014 to Nov 2014

Use a consultative approach to listen, assess, and resolve the retirees needs and questions with carriers, clients, and third party administrators

Effectively, and empathetically communicate over the phone

Use problem solving skills to identify root causes and issues of inquiries, and provide feedback on resolutions

Represent the company effectively, while using patience, knowledge, and kindness to deescalate concerned callers

Eastfield College (DCCCD) Administrative Clerk June 2009 to Mar 2014

Maintained up to date knowledge of school and district policies, enrollment processes, what documentation was required for students to enroll, and how to properly handle students’ issues on a day to day basis.

Worked under strict deadlines and responded to student/customer requests and emergency call-outs.

Promptly responded to general inquiries from department team members, staff, and students via mail, e-mail, and fax.

Also answered student/customer phone calls when needed, filed and scanned all student/customer documentation and directed student/customers to the appropriate building or departments when asked.

Autism Treatment Center PRN Front Desk Receptionist/HR Assistant June 2006 to Aug 2009

Assisted in the HR Department and also helped with auditing and filing personnel files.

Answer phone calls and route calls to specific people as well as greeting visitors.

Professional Skills:

Data collection/ entry

Proficient in Microsoft Office including : Outlook, Word, Excel, and PowerPoint

Type 60 wpm

References available upon request