AMANDA MOSES

**** *. ********* ***. **** Smith, AR 72957 · 479-***-****

ad4ag4@r.postjobfree.com

I’m interested in the available position, Surgical Scheduler.

• 20+ years of healthcare experience as Certified Nurse’s Assistant

• Knowledge and understanding of multiple EMR/EHR, Microsoft Office, Google Suite

• Compassionate and professional customer service

• Ability to perform clerical duties: data entry, typing, and word processing

• Comprehension of technical and business-related documents

• Ability to follow policies and procedures

• Ability to plan, prioritize, and complete delegated tasks, multitask

I do have a current (no violations, suspension, or investigation) CNA license.

Authorized to work in the US for any employer.

EXPERIENCE

Patient Access Representative - Fort Smith, AR

August 2022 to Present

Welcome patients to the clinic, register new patients, collect personal data and insurance information, check in and out, insurance verification, collect payments, frequent communications with providers and clinical staff.

Medical Insurance Specialist/Financial Advisor/CNA (Certified Medical Assistant)

CHI St. Vincent Neurosurgery - Hot Springs, AR

July 2020 to August 2022

Verify patient's insurance eligibility and benefits, request authorizations for provider services, answer telephones, schedule appointments, collect payment, set up payment arrangements, support to receptionists and administrator/ assistant. Submit appeals for denied services (injections, imaging, surgeries) with about 80-85% overturned. Clinical Medical Assistant-vitals from patients, reconcile medications, place orders (medications, imaging, outside referrals if needed) and any additional pertinent information from the patients.

ROI Specialist Shared Services Center - Fort Smith, AR

February 2020 to July 2020

Retrieved medical records from EMR-HPF, MPF2 and MPF3, Cerner, SSI, Pulse, and DAR. Work in Claim IQ and Artiva to correctly status patient accounts. Ship medical records to insurance companies for appeal denied claims. Correctly status emails from IP denial claims

Indexing Specialist Stat Informatic Solutions - Lebanon, TN

May 2019 to January 2020

Input medical records into correct file, release of information for medical records at Vanderbilt Lebanon Hospital

Certified Nursing Assistant Memory Lane Assisted Living - Van Buren, AR

August 2018 to May 2019

Assist residents with daily living.

New Patient Coordinator Highlands Oncology Group - Fayetteville, AR

May 2017 to June 2018

Receive new patient referrals from outside physicians. Input patient information into system and contact the patient with scheduled appointments with one of our physicians. Contact the referring physician’s office for medical records to help with continuity of care and treatment. Correspond with referring providers for new referrals.

Certified Nursing Assistant Select Specialty Hospital (LTAC) - Fort Smith, AR

November 2016 to May 2017

Assist nursing staff with patient care (trach, CPR, Code Team)

Receptionist Genesis Cancer Center - Hot Springs, AR

September 2014 to November 2016

Patient scheduling, schedule procedures, prior authorization with insurance companies

EDUCATION

August 2018 to February 2019

Some College in Nursing Arkansas Tech University - Ozark, AR

January 2017 to May 2017

Some College in Nursing Carl Albert State College - Sallisaw & Poteau, OK

2008 to 2010

High school diploma Van Buren High School - Van Buren, AR Skills

SKILLS

Insurance Verification, surgical authorizations,

Submission/approvals/denials for procedures

Strong verbal and written communication skills, ability to speak clearly and concisely with a pleasant phone voice. Strong attention to detail and ability to handle stressful situations.

Willingness to participate in ongoing training.

Referral (In-Bound, Out-bound)

Time Management and Prioritize task, excellent Multitasking skills and abilities.

REFERENCE AVAILABLE UPON REQUEST

Expected Pay Rate: $19.25/hr, always negotiable

Navigate patient accounts to provide detailed information to patient regarding insurance policy and procedures, and amount owed, or previous balances.

Research and stay up to date on current insurance policies and procedures, Medicare, Medicaid

Detailed orientated, good communications with providers, patient, and other team members.

HIPAA compliant, Policy and Procedures, Continued Education Credits

Ability to maintain positive and professional work relationships with customers and team members.

Contact this candidate