Objective

A position in the field of engineering, with an emphasis on servers, surveillance, desktop deployment, video analytics and mechanical or electronic systems.

Abilities

Technical Support leader and Hardware Engineer with over 25+ years of experience and operational success. Possess excellent project management insight with solid technical expertise with legacy products as well as current technologies.

Versatile skill base includes strategic planning, product & support launch, logistics, marketing, and equipment maintenance.

Recognized as a subject matter expert, noteworthy communicator with a solid work ethic. Recognized and awarded numerous times for contributions and service.

Employment History

11/2022 to 09/2023

Unisys Corp Blue Bell PA

Field Service Technician

Field Service Technician. Performed hardware and software upgrades Desktops and Servers Performed repairs on Laptop, Desktops and server computer systems and specialized medical equipment working all over the United States.

12/2021- 09/2022

Omnicell Santa Clara, CA

Field Service Technician

Field Service Technician. Performed hardware and software upgrades on medical equipment to include Omnicell Automated Medication Dispensing Systems. (G4 and XT) Performed repairs on frames, drawers, cabinets, onboard computer systems (E-boxes) working all over the United States.

8/2021 to 12/2021

Pomeroy Technologies, LLC. - Austin, TX

Field Service Technician

Field Service Technician. Performed service upgrades on Thin Clients, computers and printers for financial services companies going through a merger. Assuring all equipment was installed and prepped for the new institution.

Oversaw teams replacing pin pads and card readers for a national grocery store chain

02/2010 - 03/2020

PIVOT3 INC, Austin, TX

Computer Hardware Engineer

Hardware Engineer/Legacy System SME

Managed Pivot3 RMA resolved production issues on new products at our partner manufacturing facility in Round Rock, Texas.

Subject Matter Expert legacy systems from Dell, Lenovo, and Super Micro.

“Point of contact” for hardware with Pivot3 support team, solution architects, presales advisers, and customers worldwide.

Built and configured servers for surveillance and VDI systems using Dell R310, R320, R330, R510, R640, R720, R730, R740 Lenovo 3650, SR650, SR670 and Super Micro 7X and 8X hardware.

Implemented surveillance solutions using Milestone Xprotect, and Genetec Omnicast VMS.

Configured and implemented VDI Solutions and surveillance VMS's on VMWare and VMware Horizon. using Teradici APEX, and Nvidia TESLA, K1, K2, M10, M60, M4 accelerator cards, Intel and Samsung NVM-E cards.

Configure and test work on Pivot3's initial video analytics product built on Nvidia's M4 video GPU, using Briefcam and AgentVi.

Built out Pivot3 Proof of Concept systems according to Pivot3 engineering specifications

Extensive knowledge of Dell, Lenovo, and SuperMicro hardware allowed me to expand our use of existing RMA inventory across different platforms saving money and cutting down part redundancy.

Built, tested and deployed physical and virtual desktop systems for Pivot3 RMA.

This allowed Pivot3 to provide a better customer experience by faster turnaround, minimizing data loss or catastrophic array failure, less phone time, more up time.

Repaired Pivot3 corporate laptops and desktops that while still in warranty, only having “parts only” service. Worked with Johnson Controls on their surveillance equipment in all US based FedEx ground locations. Refurbishing and updating their equipment, upgrading their Windows O/S and their surveillance software minimizes downtime by having a ready supply of their turnkey servers ready to go.

Sometimes with less than 24 hours turn around.

10/2007 - 10/2009

Video Insight Inc Houston, TX

Technical Support Engineer

Telephone and onsite support of video surveillance systems first with small deployment analog video systems. Later moving to more advanced server-based network digital surveillance equipment.

Partnered with the design engineers on equipment for implementing transition from analog video systems to networked wired and wireless surveillance systems including network switches, wired and wireless routers and POE equipment for the companies first digital network multiple camera proof of concept system.

03/2006 - 10/2007

Sullico Sales Cedar Park, TX

Hardware Engineer, Asset Recovery Manager

• Implemented asset recovery program to reduce levels of beyond usable life equipment. This process netted over $20,000 in immediate income from the bulk sale of these assets and an annual savings of $21,000 in reduced storage and inventory costs.

• Launched E-Commerce presence using eBay, Parts Source, Abra Cadabra and Ali Baba resulting in over $15,000 monthly in new revenue streams.

• Evaluated existing inventories to develop new revenue streams from items not previously marketed.

• Initiated and managed tech support program to help customer install and repair equipment purchased reducing RMA returns 70% and increased customer loyalty.

03/1997 - 02/2006

Dell Round Rock, TX

Computer Support Technician

Managed overnight technical support division, Dells' only worldwide, all product support group. providing technical support across every Dell product line.

Developed technical response resources for Dell's outside partners and offshore/outsourced associates. Worked with Dell Support Technologies Online to reduce repetition and redundancy in Dells' support and warranty sales web portals.

Recognized for building high-performing teams who consistently surpass expectations with record-breaking results.

Key contributor developing initial policies and procedures for Dell's satellite call centers.

Received “Trailblazer Award” for opening Dells' Nashville call center.

Education

09/1977 -06/1978

Wyndham College, Putney, VT

Major concentration in Mathematics and Physics

09/1974 –06/1977 Woodbridge Senior High School

3001 Old Bridge Rd, Woodbridge, VA 22192

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