Skyletta Goff

Heath, Ohio *****

Phone: 614-***-****

Email: ad4afl@r.postjobfree.com

Offering over 15 years’ experience in progressive roles of accountability and leadership across vendor management, data analytics, account management, sales, business operations, marketing data and customer facing applications. Known for strong leadership, subject matter expertise supporting big picture initiatives, while running effective operations. History of building and developing teams of high performers and working collaboratively with internal stakeholders & Key Accounts. SKILLS

Vendor Management, Sourcing Strategy, Development Analyst, Business Operations, Technology, Process Implementation, Business Transformation, Reorganization, Change Management, Data Analysis, Strategic Planning, Market Analysis, Contract Negotiations, Pricing, Influence, Collaboration, Coaching, Mentoring and Relationship Building.

PROFESSIONAL EXPERIENCE

Senior Development Analyst - Vendor Management for New Store Opening (VMO/NRO) Chipotle Mexican Grill Inc. – Columbus, Ohio January 2022 - Current Detailed Oriented vendor management stakeholder in direct & third party service providers - risk mitigation, sourcing strategy, negotiation and performance management. Proven vendor and materials subject matter expert with adherence to company and new store development policy, design criteria resulting in lasting solutions.

● Implementation of Vendor Risk Management Program resulting in improved risk mitigation with monitoring trends, ensuring data-driven choices to eliminate risk and hold project timelines.

● Managed over 20+ vendors ensuring compliance with company needs and standards resulting in continued company growth.

● Reduced HVAC material & vendor risk by 90% through development and execution with order purchasing, project timeline in design requirements resulting in savings of over $2M annually with store opening.

● Built and maintained quality relationships with external vendors and reporting to meet and exceed company development growth.

● Collaborate with cross functional partners Design, Architects & Engineers with ordering material needs at a project specific level in alleviating material risk.

● Created warehouse inventory reporting and review/approval in material allocation (HVAC) RTU’s, Heat Pumps, VRF, split systems, curbs, & accessories.

● Established new vendor onboarding process and updates. Development Analyst, New Restaurant Opening (NRO)

Chipotle Mexican Grill Inc. – Columbus, Ohio January 2022 - June 2022 Direct impact on the efficiency and success of company new restaurant opening through maintaining and enhancing solutions with scheduling, inventory, internal & external partner guidance and payment systems. Beyond hands-on development in supporting the roadmap and overall project and system functionality.

● Support strategic initiatives, new store opening, remodels, retro-fit and roll out programs for Development & cross functional partners.

● Anticipate future business needs and evolve systemic functionality, analytics and tools needed.

● Facilitate execution and change management on business behaviors that convey into technical steps that support digital business (store opening timeline in system for app functionality, BI data updates, reporting data updates and report distribution. Business Operations Manager

NFocus Consulting, Inc. – Lancaster, Ohio June 2020 - 2022 Restructured and redefined the Account Manager Department. Identify areas of strength and opportunities for process improvement and leverage the findings to build client strategies moving forward. Coordinate cross-functionally with marketing, sales, product, and design to bridge the gap between product and customers. Advocate for customers as a trusted consultant and own end to end client operations and customer satisfaction completely.

● Lead and mentor the Account Managers and Supervisor.

● Refined and improved customer success processes and playbooks.

● Implemented the escalation path process for client issues.

● Build and maintain client relationships to meet and exceed sales growth and goals.

● Collaborate with Product manager & design engineers to solve clients needs.

● Set criteria, checkpoints, and competency standards during training to ensure client satisfaction.

Data Analyst

NFocus Consulting, Inc. – Lancaster, Ohio June 2019 - June 2020 Responsible for processing large data sets for digital and direct mail campaigns, creating reports, analysis of data for rank scoring/modeling. Writing scripts to automate and streamline data processing for improved outputs and time management. Extensive knowledge on USPS rules and regulations and maintaining CCPA and Regulatory States compliance with data.

● Assists in analyzing data processing functions, methods, and procedures. Makes recommendations concerning the feasibility of revising existing procedures.

● Follows department standards for accurate processing to meet customer requirements with standardized and ad-hoc reports while maintaining USPS mailing regulations. Print Production Account Specialist 2

RR Donnelley, - Hebron, Ohio 2012 - 2019

Developed and managed a portfolio of high-profile national accounts within a direct mail printing environment. Worked within cross-functional internal teams to ensure timely and successful delivery of products from start to finish including artwork review, preparation of proofs, data processing, programming, production, bindery-lettershop to maintain clients mail plan schedules.

● Assist Sales and customers in the RFP process supplying estimates and determining how to efficiently process a complete job.

● Aid in vendor relationships - procuring materials needed for specific jobs in production through internal/external vendors.

● Proposal of final billing based on materials, production and processes with project completion. Licensed Realtor - New Homes Specialist

Broker Coldwell Banker King Thompson – Licking & Franklin Counties, Ohio Experienced and driven Realtor with a strong background as a certified New Home Specialist. Committed to helping clients to discover and purchase the right home that meets their needs and desires. Adept in Real Estate procedures and committed to building and furthering positive relationships with clients and industry members.

● Negotiated and prepared documents such as client/broker listing agreements, purchase contracts, closing statements and leases

● Utilized the multiple listing service (MLS) computerized listing programs to research & determine comparable market analysis.

● Confer with escrow companies, lenders, home inspectors and pest control operators to ensure that terms and conditions of purchase agreements are met before closing dates Title Research-Closing Coordinator

The Law Offices of Jonathan A Veley, LLC - Newark, Ohio Detailed-oriented with knowledge about the mortgage industry, underwriting requirements, closing documents, title searches and insurance documents. Work quickly and accurately to meet strict standards, clear issues and prepare document packages.

● Title, deed research on properties, land parcels and business to determine ownership and rights through recorded title abstracts, insurance paperwork, loan files and tax history.

● Audited closing documents, noted issues and pursued resolutions in order to facilitate closing processes.

● Validated final signed documentation in accordance with State, County and investor guidelines. Executive Assistant to Vice President of Operations & Sales Force Rockford Homes - Columbus, Ohio

Highly skilled in administration and the provision of high-level executive support to ensure seamless and efficient execution of Sales and daily operations. Demonstrated proven ability to build productive relationships with external departments and stakeholders to inspire achievements of company requirements and objectives.

● Undertake the tasks associated with operations & sales, to include internal contract review and management, maintenance of customer pricing and resolution of customer queries. ● Collaboration with Production Supervisors, outside vendors, sales with preparation and maintenance of daily/weekly status reports.

Sales Assistant

M/I Homes - Columbus, Ohio

Performance-driven and customer-oriented Sales Assistant offering excellent communications skills and well developed time management abilities. Experienced in new home sales by demonstrating product features, designs and benefits to potential homebuyers.

● Assist sales in various phases of the sales process with customers - walk through models, choosing a floor plan, housing need & options, pre-qualification & loan application, construction stages, pre close home walk through to final closing.

● Responsible for making sure office materials, model location and community are always in top top order for presenting.

EDUCATION & CERTIFICATIONS

High School

Newark High School - Newark, Ohio

Real Estate License - Real Estate, 2006

Hondros College of Business - Westerville, Ohio

New Home Specialist Certification: New Home Specialist & Building Certification, 2009 Hondros College of Business - Westerville, Ohio

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