Luisa Angi

Brampton, ON L*Z *J*

647-***-**** ad4aes@r.postjobfree.com

Customer Service Representative

SUMMARY

• Over 10 years of experience working in Customer Service field including call centre in person and over the phone with a positive attitude

• Highly skilled and experienced in responding to customer inquiries and resolving customer complaints

• Expert in strategic planning and client relationship management

• Extensive experience leveraging strong front office management skills and working relationships to maximize productivity

• Skills in prioritizing projects and completing multiple tasks simultaneously in a fast-paced environment

• Excellent verbal and written communication skills: fluent in English and Italian

• Ability to maintain client privacy when working with sensitive information

• Very organized, goal-orientated, responsible, active listener and quick learner

• Proficient in MS Office including Word, Excel, Outlook and Zoom using high speed internet PROFESSIONAL WORK EXPERIENCE

Data Entry Clerk I Plant a Seed & See what grows foundation, BC – remote Feb 2024 – Present

• Research contact information of schools such as name, email address, phone number

• Enter collected information into system using Teams

• Communicate with supervisor to keep updated regarding progress daily basis Customer Service Agent I TTEC, Brampton ON 2022 – 2023

• Assisted customers with inbound and outbound calls and provided information regarding products

• Checked tickets on regular basis, resolved tickets and cases as soon as possible

• Assisted customers with troubleshooting related to technical issues of products, refunds and purchases and provided attentive, courteous and excellent customer service Customer Service Associate LCBO, Brampton ON 2021

• Enthusiastically worked and interacted with customers asking product details

• Significantly increased the rate of sales and donations for charity organizations

• Responded to customer inquiries, solved issues and considered their complaints

• Exercises initiatives and good judgement to make sound decisions Customer / Members Service Representative Crunch Fitness, Brampton ON 2017- 2020

• Operated telephone switchboard to answer and forward calls

• Used excellent computer and data entry skills to input customer information and schedule consultations

• Maintained printers (and other office equipment); sent faxes, retrieved and routed incoming faxes

• Assisted Executive Assistant with additional office duties as directed Customer Service / Merchandiser Mosaic, Brampton ON 2014 - 2016

• Monitored inventory levels and made purchase orders as needed

• Optimized sales and profits by ensuring store is stocked with in demand products

• Assisted sales associates with setting up special promotions, monitored progress of promotions, and reported success rates

EDUCATION

High School Diploma, Institute of I. Grado Pedulla High School, Italy

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