**** ****** **** *****, ****** Chapel FL *****-***3, 917-***-****, ad4aen@r.postjobfree.com

Dr. Luis A. Arroyo

Experience 2019-Present Hillsborough Regional Transit Authority Tampa, FL

Bus Operator

• Provide customer service and transportation needs to the residents of the greater Hillsborough County Area

• Assist customers on routing

• Assist with accessibility and safe transportation under the ADA guidelines for individuals with disabilities

2014-2019 Pasco County School District Land O’ Lakes, FL

School Bus Operator

• Transported High School, Middle School, and Elementary School students to and from school

• Promoted to Relief Driver to cover multiple routes throughout all of Pasco County

• Elected to chair the Safe Driver Committee to address accidents, incidents and bus driver’s safety records under FDOT regulations

2009-2009 Academy at the Lakes Land O’ Lakes, FL

Facilities Assistant Manager

• Coordinated and execute special facilities’ projects and assignments

• Control, manage and organize inventories of raw construction material

• Prepared and submit budget reports utilizing Microsoft Excel for construction projects

2007-2008 Tampa Bay Shipbuilding and Repair Tampa, FL

Logistic Supervisor

• Processed and coordinate visa workers under Human Resources directives

• Managed all aspects of housing, transportation and work adaptation for H2B visa workers

• Ensured admission procedures comply with Immigration as well as Federal laws and regulations

• Aided with job verifications such as background checks, criminal history, past employment(s), and as a translator for Hispanic employees

1986-2006 New York City Police Department New York, N.Y.

Investigator/Detective 2nd Grade

• Conducted all major criminal investigations; Homicides, Robberies and Grand Larcenies

• Trained various groups of investigators in proper procedures and protocol

• Interview, conduct and debrief complainants, victims and subjects

• Handle computer checks for both investigative and criminal as well as initiate complaint cases

• Certified to provide mediation to the parties regarding Office of Equal Employment Opportunity issues

1994-2003 Organized Crime Control Bureau New York, N.Y.

Narcotics Division-Major Case Squad

• Conducted investigations of organized crime involving narcotics, illegal gun trafficking, drug rings to include the drug Cartel cases

• Collaborated with the District Attorney’s Office and the U.S. Attorney’s Office for search warrants and forfeiture procedures

• First Responder to the terrorist attack at the World Trade Center on September 11th, 2001

• Deployed at the vicinity of the World Trade Center and to the Staten Island Landfill as recover investigator

• Assisted in the identification process with the Office of Chief Medical Examiner and the Federal Bureau of Investigations

1981-1989 Flying Tigers Air Cargo JFK Int’l Airport, N.Y., N.Y.

Assistant Warehouse Supervisor

• Coordinated and supervise daily arrivals and departures of warehouse freight

• Conducted weekly inventory and inspect the billing manifest

• Prepared weekly payroll allocations for second shift employees (12 to 15)

• Operated heavy machinery to include forklifts and overhead cranes to assist with freight intake

• Monitored and address customer service inquiry calls

Education 2013-2021 Capella University Minneapolis, MN

PhD in Public Safety-Specialization in Criminal Justice

• President Acclaim Reward (4.0 GPA)

• National Society of Leadership and Success

2010-2012 Saint Leo University San Antonio, FL

MS in Criminal Justice-Critical Incident Management

• National Criminal Justice Honor Society

• Alpha Phi Sigma

2009-2010 Eckerd College Tampa, FL

B.A. in Business Management

• Dean’s list

1980-1984 Fiorello H. LaGuardia Community College New York, N.Y.

A.S. in Business Administration

Skills

Bilingual in English and Spanish. Proficient in Microsoft Word, Excel, PowerPoint, and Outlook. Can adapt to any environment. Capable of multi-tasking and working in a fast-paced environment. Handle pressure and stress calm and collectively. Able to work in a team or individually.

Certifications

• Fraudulent Document Course

• High Intensity Regional Drug Trafficking Course

• Office of Equal Employment Opportunity (OEEO) certified mediator

• City Incident Management System Course

• Sex Crimes and Child Abuse Investigations Course

• NYS/FL School Bus Driver Training

• AT&T Cellular Phone Fraud

• Wire Tap and Surveillance

• Florida State Certified in High Liability in Law Enforcement

• Florida State Notary Public

• Federal Emergency Management Institute (FEMA) PDS/NIMS certified

• American Red Cross BLS-CPR/AED certified

• Florida CDL Class B-PS endorsement license

Organizations

• Florida State Fraternal Order of Police, Lodge #310 (Active)

• American Society for Public Administration (Active)

• National Society of Leadership and Success (Active)

• Florida Sheriffs Association, Honorary Member

• Knights of Columbus-Council 12956/Assembly 3036 (Active)

• N.Y.S. Fraternal Order of Police, Lodge #196 (Secretary, Past State Trustee)

• National Latino Officers Association, NYPD Chapter (Previous President)

• St. Mark’s Evangelist Church (Co-captain of Usher Ministries)

• Involved in multiple charitable fundraising events

Awards

New York City Police Department

• One Commendation Medal

• Three Meritorious Medals

• 17 Excellent Policy Duty Medals

• World Trade Center Breast Bar

• Perfect Attendance (1,5 and 10 yrs.)

• Law and Order Award from the NYS Attorney General (1999)

• Certificate of Honorable Mention from the New York City Council

• Peace Medal from the Albert Einstein International Academy Foundation (2002)

Knights of Columbus

• Grand Knight, Knights of Columbus-Council 12956 (2017-2019)

References References are available on request.

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