Customer Service Representative

Alexis M. Greene

Telephone#: 786-***-****

Email: **************@*****.***

**** *.* **** ******

Miramar, FL. 33023

Profile

Independent and self-motivated business professional with a strong customer focus. Excellent communication skills. Ability to communicate diversely to understand customer needs to provide effective results.

Professional Summary

Relationship Building

Team Player

Problem Solving

Service Oriented

Customer Service Effective Communicator

Professional Experience

June 2016-August 2023

Margate, Florida

Customer Service Representative

RMA of Margate

• Time Management

• Respond to all live customer queries immediately with 24-hour resolution times

• Report issues to management within 24 hours,

• Process returns and exchanges using POS systems

• Draft customer newsletters with management to promote new products or policies

• Facilitate customer satisfaction surveys, receiving a score of 99% satisfaction

February 2010- May 2016

Plantation, Florida

Customer Service Representitive

Aastra Womens Center

• Answered phone inquiries and emails to provide assistance to patients

• Filed paperwork and data in an Online system to maintain organized records

• Performed administrative duties to keep front office functioning smooth

• Conducts claim audit reviews and determines if claims are appropriately paid in accordance with benefits, contracts and edits, includes review of specific coding and billing guidelines.

• Investigates, researches, and analyzes claims data, applying knowledge of medical or pharmacy policy to determine details of fraudulent or abusive billing activity.

• Serves as a claim’s payment resource; provides claims payment expertise, and claims payment guidance to the team.

• Consults with our clients, physicians, other claims payment resources and contractors as necessary.

• As needed, assists with quality assurance functions, development of medical review guidelines and training

• Identifies and recommends opportunities for cost savings and improving outcomes attends conference calls and meetings as requested.

Goliath Academy

High School

August 29,2005

Miami, Florida

Special Skills and Abilities

Technology: Microsoft, Word and Excel, Outlook, PowerPoint, and QuickBooks. Typing 45 wpm Communication: The ability to communicate professionally, concisely, and effectively in writing and speaking; capable of transmitting and interpreting knowledge and ideas. Team Player: Worked with peers, customers, and management team to ensure customer satisfaction. I am a Team player and an advocate who thrives for making a difference. Administrative Skills: Worked in partnership with support staff to create reports and maintain client files.

Interpersonal Skills: Customer-oriented with the capability to communicate professionally with internal and external customers.

References

Furnished upon request.

Education

Contact this candidate