Isabelle Y. Gonzales

Stockton, CA • C: 408-***-**** • E: ad4ae7@r.postjobfree.com

Objective: to bring 10 + years of administrative support to positively impact and support a company and my professional growth. Skilled in business communication and 25 + years of customer service.

Proficiencies:

Well versed in QuickBooks versions

Microsoft Office: Word, Excel, PowerPoint, DOS

Open Cloud Property Management

Oracle NetSuite

40 wpm

Payroll

Organization and Office Management

Strong Communication Skills

Experience:

Staffing Coordinator- 08/2023 – Present

Vic The Picc, Lodi, CA

Answer incoming calls

Send calls out to proper nurse to service facility or in home patient’s

Create, maintain and confirm consultants (Nurses) schedule

Maintain vacation / holiday coverage schedules

Records and maintains late and cancelled service assignments

Perform various administrative duties

Constant use of Maps (We service 6 states)

Coordinate with consultants (Nurses) in the field to coordinate cases

Intake calls from hospitals, skilled nursing facilities & pharmacies

Dispatcher- 12/2022- 06/2023

Aquinas HVAC, San Jose, CA

Answer customer inquiries through various modes of communication, text, email, phone

Create, maintain, and confirm technician schedule

Confirm installation plans with customer

Produce billing for organizations for work at child locations

Generate work orders for technician repair or installation

Quote clients on installation after installation manager inspection

Assist technicians in reaching their destination in a timely manner

Prioritize service calls based on urgency, or reroute technicians in response to unexpected changes

Primary point of contact, ensure customer experiences smooth & efficient service

Operations Assistant- 04/2019-03/2020

European Rolling Shutters: Blum Construction, San Jose, CA

Collaborate with the supplier, customer and workers to ensure completion of the work

Scheduled and dispatched contract and maintenance work in accordance to workers’ location

Creating, organizing, and maintaining systems for necessary paperwork: data entry, and site-specific documentation

Making and receiving phone calls

Organize shipping and receiving of materials

Handling and distributing incoming mail

Support business operations: ordering office supplies and conducting other necessary tasks

Front Desk Supervisor- 12/2017-04/2019

Wyndham Garden, San Jose, CA

Welcomed clients and supported their needs for their stay: reservations and validations

Supervise 22 employees including housekeeping

Controlled cash transactions at the front desk and gift shop

Order supplies for all departments

Responsible for stock of gift shop

Allocate rooms to expected arrivals after checking guest’s preferences & special requests

Resolved customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction & quality service

Customer Service Representative Supervisor- 06/2013-12/2017

Honolulu Star Advertiser, Honolulu HI

Supervise 18 Customer Service Representatives

Open new customer accounts

Manage accounts payable and receivable

Respond and address clients’ needs

Dispatch and communicate with newspaper carriers to ensure quality control

De-escalate tense or stressful situations

Assisted with notifying proper personnel when serious incidents occurred

Communicate cancellations and no – shows to drivers in a timely manner

Record and maintain late and cancelled service

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