KHALIL LOCKHART

Jersey City, NJ ***** 201-***-**** ad4adr@r.postjobfree.com

UX/UI Portfolio

https://khalillockhart.notion.site/khalillockhart/Hi-I-m-Khalil-1f6304c58c6c41b69db128e4235a332c Professional Experience

Client Relations Specialist 09/2022 - Current

Conduet Eagle Casino & Sports – Jersey City, NJ

Review and process a high volume of payment transactions daily. Monitored online transactions for signs of fraudulent activity. Helped customer service with fraud-related inquiries. Reviewed outcomes to identify fraud trends and reduce potential overall risks. Customer Relationship Management (CRM) Zendesk software to track client interactions, uphold records, and generate reports for management.

Responded to customer issues via phone, email, or live chat, while resolving technical issues. Provided troubleshooting for Wi-Fi connectivity issues for customers by identifying router configurations, signal interference, and network settings.

Assisted customers in configuring various devices to Wi-Fi networks, including laptops, and smartphones. Leverage

Coordinate with and provided services to three prominent sportsbooks and casino corporations across the United States and Canada, contributing to successful operations and client relationships

Leverage Customer Relationship Management (CRM) Zendesk software to meticulously track client interactions, uphold precise records, and generate client performance reports for management.

Collaborate cross-functionally with sales, marketing, and product development teams to ensure client satisfaction and rectify any customer escalations Security Officer Supervisor 11/2018 - 09/2022

UBS Financial Services – Weehawken, NJ

Prepared files, and submitted various reports.

Maintained daily logs and incident reports regarding all security related activities. Meet with client representatives to provide assurance that all security requirements are being met. Operations Associate 07/2016 - 05/2018

JCPenny Department Store – Jersey City

Conducted regular inventory audits and maintained accurate stock levels and prevented discrepancies. Played a key role in inventory receiving and shipping procedures, verifying incoming shipments and preparing merchandise for sale.

Conducted quality checks on products, identifying and addressing and issues discrepancies. Answered incoming and outgoing calls while recording accurate messages for distribution to office staff. Shipping and Receiving Clerk 01/2013 - 07/2016

ShopRite – Jersey City, NJ

Received incoming shipments, compared contents against associated records and transmitted to proper department.

Reviewed order data to verify transactions and shipping dates. Completed basic mathematical calculations to check weights and dimensions of shipments. Conducted counts and audits of inventories to identify and resolve any inventory issues. Education

Bachelor of Science: Computer Science Expected in 06/2024 New Jersey City University - Jersey City, NJ

High School Diploma 06/2013

James J Ferris High School - Jersey City, NJ

Skills

Customer Service: Proven track record of delivering exceptional customer service through various

channels, including live chat, emails, and calls.

Payment Processing: Proficient in handling payment transactions with accuracy and attention to detail. Operations Associate: Skilled in optimizing

operational processes for efficiency and effectiveness. Data Entry: Accurate and efficient data entry

capabilities for maintaining organized records.

Software Proficiency: Experienced in using Zendesk, Microsoft Teams, Outlook, and Slack for seamless

communication and task management.

Technology Summary

Language: Java, Java Script, HTML, HTML5, Python, CSS Software: Microsoft Office, Excel Office, Power Point Office, Zendesk, Microsoft Teams

Contact this candidate