Administrative Professional
Resume:
Alicia Grado
Phoenix, AZ *****
*********@*****.***
Self-motivated and highly skilled. Authorized to work in the US for any employer. Seeking a career opportunity that to display and utilize the knowledge acquired while growing with a company. Experienced with all Microsoft software, recently acquired knowledge on CRM software Salesforce and various VMS systems for recruiting and staffing services. WORK EXPERIENCE
Account Management Assistant
October 2022 to November 2023, TheBest Claims Solutions - Phoenix, AZ
• Utilizing company software Salesforce, reviewed and maintained client account
• Internal reporting and distribution
• Processed candidate reward gift cards
• Updating internal dashboards related to department needs
• Answering incoming calls from both Clients and Candidates
• Assist Mangers with tasks required prior to Client contact
• Client contact building
• Resume proofreading
• VMS system candidate submittals
• Created and updated company processes
Mortgage Servicing Specialist II
July 2020 to December 2021, Cenlar FSB - Tempe, AZ Default Call Center department:
• Inbound/Outbound Calls - minimum required, averaging 12-16 per hour
• Negotiated alternatives options with homeowners experiencing financial hardship, to avoid foreclosure
• Provided customers payment arrangements
• Obtain financial statement records
• De-Escalated customer complaints
• Increased collections by 20%
• Accomplished and exceeding compliance testing
Promoted to Interim Lead Agent
• Maintained Team Stat Analysis (basic)
• Distribution of analytical reports
• Trained and educated Team members with newly implemented programs Receptionist
January 2019 to April 2020, Aurora Behavioral Health System Arizona - Tempe, AZ
• Greeting Visitors and Vendors
• Provide information about services offered
• Patient and Staff Check-In/Check-out for secured facility
• Created/Maintained and Distributed reports for analytical standards
• Clerical duties
• Maintained office records
• Communication relative to HIPPA compliance
Lead Revenue Auditor
November 2006 to April 2018, Palace Entertainment - Newport Beach, CA
• Company revenue analysis
• Revenue account reconciliations
• Bank Reconciliations
• Critical-Thinking
• Written and Verbal communication
• Financial reporting and distribution
• Processed payments and refunds
• Supply inventory management
• Team Lead, managing 6-8 team members
• Training new team members
• Created, maintained, and updated company processes
• Detail-oriented and organizational skills
EDUCATION
Associate's degree in General Studies
July 2001 to February 2003, Goldenwest Community College - Huntington Beach, CA SKILLS
Revenue Auditing (10+ years)
Sage Financial reporting - MAS500 (10+
years)
Accounts Receivable (10+ years)
Journal Entries (10+ years)
General Ledger Accounting (10+ years)
Bank Reconciliation (10+ years)
Account Reconciliations (10+ years)
Receptionist (10+ years)
Customer Service (10+ years)
Microsoft Excel (10+ years)
Microsoft Outlook (10+ years)
Microsoft Word (10+ years)
Data Entry (10+ years)
Cash handling (3 years)
CRM software (2 years)
Computer skills (10+ years)
Communication skills – (10+ years)
De-Escalation management
Professionalism
Team Leader
Critical Thinking
Detail Oriented
Organization/File management
LINKS
Profile: https://www.nexxt.com/p/AliciaGrado-AZ
LinkedIn: https://www.linkedin.com/in/alicia-g-9410aa102 CERTIFICATIONS AND LICENSES
First Aid Certification
AZ State confidential fingerprint clearance
Sales Tax & Use Tax certification
CPR Certification
Driver's License
Certified Medical Assistant
ASSESSMENTS
Working with MS Word documents — Proficient
Knowledge of various Microsoft Word features, functions, and techniques Full results: Proficient
Analysing data — Proficient
Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data Full results: Proficient
Attention to detail — Proficient
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Medical receptionist skills — Proficient
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Filing & organization — Proficient
Arranging and managing information or materials using a set of rules Full results: Proficient
Bookkeeping — Proficient
Calculating and determining the accuracy of financial data Full results: Proficient
Work style: Professionalism — Proficient
Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient
Call center customer service — Proficient
Demonstrating customer service skills in a call center setting Full results: Proficient
Administrative assistant/receptionist — Proficient Using basic scheduling and organizational skills in an office setting Full results: Proficient
Project timeline management — Proficient
Prioritizing and allocating time to effectively achieve project deliverables Full results: Proficient
Managing accounts in QuickBooks — Proficient
Using QuickBooks software to manage business financials Full results: Proficient
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