Alicia Grado

Phoenix, AZ *****

ad4adm@r.postjobfree.com

714-***-****

Self-motivated and highly skilled. Authorized to work in the US for any employer. Seeking a career opportunity that to display and utilize the knowledge acquired while growing with a company. Experienced with all Microsoft software, recently acquired knowledge on CRM software Salesforce and various VMS systems for recruiting and staffing services. WORK EXPERIENCE

Account Management Assistant

October 2022 to November 2023, TheBest Claims Solutions - Phoenix, AZ

• Utilizing company software Salesforce, reviewed and maintained client account

• Internal reporting and distribution

• Processed candidate reward gift cards

• Updating internal dashboards related to department needs

• Answering incoming calls from both Clients and Candidates

• Assist Mangers with tasks required prior to Client contact

• Client contact building

• Resume proofreading

• VMS system candidate submittals

• Created and updated company processes

Mortgage Servicing Specialist II

July 2020 to December 2021, Cenlar FSB - Tempe, AZ Default Call Center department:

• Inbound/Outbound Calls - minimum required, averaging 12-16 per hour

• Negotiated alternatives options with homeowners experiencing financial hardship, to avoid foreclosure

• Provided customers payment arrangements

• Obtain financial statement records

• De-Escalated customer complaints

• Increased collections by 20%

• Accomplished and exceeding compliance testing

Promoted to Interim Lead Agent

• Maintained Team Stat Analysis (basic)

• Distribution of analytical reports

• Trained and educated Team members with newly implemented programs Receptionist

January 2019 to April 2020, Aurora Behavioral Health System Arizona - Tempe, AZ

• Greeting Visitors and Vendors

• Provide information about services offered

• Patient and Staff Check-In/Check-out for secured facility

• Created/Maintained and Distributed reports for analytical standards

• Clerical duties

• Maintained office records

• Communication relative to HIPPA compliance

Lead Revenue Auditor

November 2006 to April 2018, Palace Entertainment - Newport Beach, CA

• Company revenue analysis

• Revenue account reconciliations

• Bank Reconciliations

• Critical-Thinking

• Written and Verbal communication

• Financial reporting and distribution

• Processed payments and refunds

• Supply inventory management

• Team Lead, managing 6-8 team members

• Training new team members

• Created, maintained, and updated company processes

• Detail-oriented and organizational skills

EDUCATION

Associate's degree in General Studies

July 2001 to February 2003, Goldenwest Community College - Huntington Beach, CA SKILLS

Revenue Auditing (10+ years)

Sage Financial reporting - MAS500 (10+

years)

Accounts Receivable (10+ years)

Journal Entries (10+ years)

General Ledger Accounting (10+ years)

Bank Reconciliation (10+ years)

Account Reconciliations (10+ years)

Receptionist (10+ years)

Customer Service (10+ years)

Microsoft Excel (10+ years)

Microsoft Outlook (10+ years)

Microsoft Word (10+ years)

Data Entry (10+ years)

Cash handling (3 years)

CRM software (2 years)

Computer skills (10+ years)

Communication skills – (10+ years)

De-Escalation management

Professionalism

Team Leader

Critical Thinking

Detail Oriented

Organization/File management

LINKS

Profile: https://www.nexxt.com/p/AliciaGrado-AZ

LinkedIn: https://www.linkedin.com/in/alicia-g-9410aa102 CERTIFICATIONS AND LICENSES

First Aid Certification

AZ State confidential fingerprint clearance

Sales Tax & Use Tax certification

CPR Certification

Driver's License

Certified Medical Assistant

ASSESSMENTS

Working with MS Word documents — Proficient

Knowledge of various Microsoft Word features, functions, and techniques Full results: Proficient

Analysing data — Proficient

Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data Full results: Proficient

Attention to detail — Proficient

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Medical receptionist skills — Proficient

Managing physician schedules and maintaining accurate patient records Full results: Proficient

Filing & organization — Proficient

Arranging and managing information or materials using a set of rules Full results: Proficient

Bookkeeping — Proficient

Calculating and determining the accuracy of financial data Full results: Proficient

Work style: Professionalism — Proficient

Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient

Call center customer service — Proficient

Demonstrating customer service skills in a call center setting Full results: Proficient

Administrative assistant/receptionist — Proficient Using basic scheduling and organizational skills in an office setting Full results: Proficient

Project timeline management — Proficient

Prioritizing and allocating time to effectively achieve project deliverables Full results: Proficient

Managing accounts in QuickBooks — Proficient

Using QuickBooks software to manage business financials Full results: Proficient

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