Customer Service Vice President
Resume:
MICHAEL J. GROSVENOR
Cherry Valley, IL *****
**************@*****.***
Detail oriented Business Executive with proven leadership abilities. Extensive background in operations, strategic planning, and conflict resolution. Adept at building and maintaining internal as well as external relationships through all levels of an organization.
WORK EXPERIENCE
Vice President
08/2023 to Present
Greatest Connect Logistics LLC
Cherry Valley, IL (Remote)
Collaborated with senior management to develop strategic initiatives and long term goals. Monitored key business risks and established risk management procedures. Developed effective business strategies to capitalize on emerging market trends. Identified opportunities to improve business process flows and productivity Logistics Manager
02/2020 to 02/2023
Meiborg Inc.
Rockford, IL
Strategically planned and managed logistics, in market capacity, and customer service strategy to grow the brokerage from
$5 Million to a $30 Million book of business. Duties included managing a team of 11 direct reports through coaching and performance reviews, management and ownership of weekly profit and loss statement, finding amicable resolutions for conflicts arising between, freight brokers, outside carriers, and customers, along with refining processes to find and drive continuous improvement with a customer focus.
Logistics Specialist
06/2018 to 02/2020
Central Freight Management
Rockford, IL
Managed the inbound transportation sourcing for $250 million dollar customer account. Duties included managing carrier relationships and coordination of transportation to meet intense production demands. Managing a fleet of 25 drivers to support plant to warehouse/warehouse to plant shuttle operations to continuously support 24 hour plant operations. Report back to upper management on performance expectations of the fleet. Account Manager
06/2016 to 06/2018
C.H. Robinson
Rockford, IL
Managed over $800,000 book of business between 10 different customers. Duties include managing day to day execution of transportation strategy according to specific customers needs with a focus on relationship building and growing the business through agreed upon KPIs (Key Performance Indicators) and providing reports on performance metrics. SKILLS
Communication - 10+ years
Leadership - 6 years
Problem Solving - 10+ years
Customer Service - 10+ years
Time Management - 10+ years
Soft Skills - 10+ years
Attention to detail - 10+ years
Negotiation - 8 years
Conflict Resolution - 8 years
EDUCATION
Colorado Technical University
Bachelor's
Business Administration
Colorado Springs, CO
06/2008
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