North Carolina Training Officer

JEFF N. ROBERTS

** ********** *****, *********, ** 40601 502-***-**** ******@*****.***

-Erie Insurance Group

Claims Facilitator

Lexington, Kentucky Branch Office

May 2023 to February 2024

-Frankfort Police Department

Master Patrol Officer-Field Training Officer

Frankfort, Kentucky

September 2002 to May 2022

-US Army Reserve

Sergeant

Calvary Scout Instructor, Transportation and Logistics

July 1997 to July 2004

CERTIFICATIONS AND LICENSES

-Property and Casualty Adjuster’s Licenses in Kentucky, North Carolina and West Virginia.

-Commercial Vehicle Awareness, class was instructed by a certified Department of Transportation commercial vehicle inspector. The 40 hour course covered all aspects of commercial vehicles and what to look for any safety violations

-Intervention Crisis Team. Was an active member on the team for dealing with emotionally disturbed persons

-Field Training Officer, 40 hour course on training and instruction of new police officers in the field.

-National White Collar Crime Center, 40 hour course on studying cell movement and usage for any particular incident where it was needed to track missing or wanted persons.

-Rapid Deployment, 40 hour course with hands on training for any and all active shooters.

-Elder Abuse Investigation. Investigations into the abuse of the elderly.

-Continuous legal updates yearly from new laws passed by the Kentucky Legislature

EXPERIENCE

Erie Insurance Group, Lexington, Kentucky

Claims Facilitator

May 2023 to February 2024.

-Communicated with insured customers and claimants via phone calls, text messaging, emails and letters while working automobile collision claims and determining fault.

-Conducted investigations into the cause of loss or damage, reviewed relevant documents and interviewed claimants to gather evidence.

-Handled difficult conversations professionally while maintaining composure during high-stress situations.

-Issued payment and processed claims within my designated level of authority.

-Re-assigned claims for any injuries that occurred with our insured drivers and for claimant drivers and occupants.

-Set reserve amounts for insured and claimant vehicle damages for payment later on with the claim

-Analyzed insurance policies, declarations pages on claims to determine coverage, liability, and reserve rental vehicles for our insured and claimant drivers.

-Utilized various computer software programs to perform the automobile claim and set up direct deposit for the insured and claimant if they chose for electronic payment.

-Performed subrogation practices with third party insurance claimant carriers.

-Reviewed police collision reports to also determine liability from the traffic collision.

Frankfort Police Department

Master Patrol Officer-Field Training Officer

September 2002 to May 2022.

-Demonstrated excellent communication skills while interacting with the public in both verbal and written forms.

-Gathered all necessary information to write traffic collision reports and draw a diagram of the collision scene if necessary.

-Testified in court to present evidence and serve as witness in traffic and criminal cases.

-Rendered aid to accident victims and other persons requiring first aid for physical injuries.

-Enforced criminal regulations, traffic regulations along with knowledge of departmental policies.

-Maintained a high level of professionalism while patrolling assigned areas to ensure safety of citizens.

-Field Training Officer, trained new police recruits in the field while on patrol

U.S Army Reserve

July 1997 to July 2004

-Calvary Scout Instructor. Taught new soldiers the military occupational skill to perform the mission as directed.

-Heavy Equipment Operator. Moved freight and other items via large tractor and trailer as directed by leadership.

-Logistic Supply Specialist. Kept inventory of supply for the unit and issued equipment as necessary.

COMMUNICATION

The ability to listen to residents and visitors to the community. Able to convey the fact into a written report. Ability to solve problems quickly and in the field. Conflict resolution. Interpersonal skills with communication and negotiation.

LEADERSHIP

Field Training Officer for 10 years. Sergeant for 4 years in the US Army Reserve. Oversaw a squad of 6 junior enlisted soldiers.

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